Excellent service! Thank you very much.
MICHAEL D
Customer Reviews for Saver Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Steven BFor a truck with 143,000 miles it was adequate
BAMBI LEasy to pick up and return
RODNEY SGood transaction.
David TGreat service! Friendly, knowledgable staff.
LIZBETH AEasy pickup easy drop off no fuss no muss. Too easy!!!
Arnold SFast and friendly…What more could you ask for.
AARON CThis location was truly full service
Jim MVery professional well run location I would not hesitate to use again. 👍
Steven LEverything was good. Staff were pleasant and expedient.
Charles RPicked up the truck without any problems. Had to clean out the back of the U-Haul before loading. Had wood and garbage in the back. Got caught in rain while driving the truck and water started leaking inside the cab. It soaked the passenger and the passenger seat. We rented the U-Haul truck from 06-03 to 06-13. Called 06-10 to see if returned early if a refund would be issued for the days not used and was told by the representative we would receive a refund. For the next customer I would make sure the back was clean. It would had save us and hour of cleaning.
Donald DThe man signed us up and the girl that checked us out we’re both very good and professional and very pleasant to work with. However, the truck did make a lot of weird noises sounded like it needed to be serviced but we made it everywhere we plan to go. Thank you.
Kathryn DQuick pickup, easy drop off, good customer service, polite employee. Overall everything was good.
Ernest MTransaction was smooth and easy. Trailer was already hooked to truck upon arrival. I only wish that Uhaul would update their equipment to meet the mpg of their competitor.
Mike BEverything was great!
Janet DTrailer was dirty. I cleaned it before hauling my equipment. I have rented trailers from U-Haul many times; this was the first time I got dirty equipment. Otherwise, the experience was excellent. Making the appointment online was convenient, the trailer I needed was available, the location was nearby, and the staff person was friendly and helpful.
Michael CI was not informed about my money being on hold for 3-5 days. I was told it would be returned within a couple of hours. And never given a cash alternative. That money was to pay my mover and provide gas for doctor's appointments. I am furious about the whole situation!
Claudie WGreat service, staff was very helpful with my return
Dawn BSee previous comments.
Melvin SEvery thing was great
Machelle CMade another reservation at a another location and they where closed despite normal working hours. I was late because of this. I know unforeseen events happen in life but I would have loved call, text message or something so I could have made plans prior.
Karson LNothing that I can think of.
MAVERICK HThis was our first time using uhaul and was unsure of the return process. They were very helpful with the return.
Kathrine FYour locations are great, the people are awesome. My problem is with your equipment. No cruise control, no Bluetooth, crank windows? I felt like I was driving a vehicle from the '70s. Also, I am only 6' tall and I felt like I was smashed up against the steering wheel, and I had the seat slid as far back as it could go. If you want people to rent your equipment, have equipment that people want to drive.
KEVIN CNothing, the place was inviting and clean, the worker was pleasant and knew what he was talking about.
brian dI would do nothing differently for this location. The service was above expectations, and the service manager was amazing and went above and beyond to make the process as fluid as possible. Could safely say one of the best U-Haul experiences I have ever had.
james bCustomer service was Excellent and helpful and personable!!!
Sharon MJust continue your excellent service
Mary JI felt very comfortable returning everything and received assistance with the entire process.
SANDRA HThe car transport trailer I rented was junk the tires were not good and the trailer bounced around the entire time I was towing it . The trailer was also damaged when I picked it up . The trailer needs serious maintenance it is not safe to use
Nicholas CThe customer service at the store the second to none! Super friendly And easy to work with.
Gerald RI will use U-haul again it made moving quick and easy. Can't say anything wrong at all. Thanks guys for your help.
Charlotte Cthe Truck needed a front-end alignment .
Mike WGreat customer service. I would use them again
Spencer BGreat
Keith VFast friendly service an was on the road with a uhaul in 15 minutes!!!
Nicole HBoth locations I visited in Milton Florida were very helpful. Daniel on 90 went above and beyond.
Keith CTore up my van under to include muffler and told me it was just a scratch until I got under myself and saw that it was the enter underbody to include a smushed muffler. Big liars and rude - said oh it just a muffler nothing we can do. The guy was very matter of fact and moved on made a call to owner but hung up when I walked in. Then proceeded to come back to take his own picture for a claim he said that he could not submit. Just big time unprofessionally and no I would tell people to stay far away
Jasline FExcellent customer service, easy check out and check in
dean bStaff was rude and unwelcoming. Place was a dump. The only staff member was a woman who talked over me and rushed me out with a wave of her hand. Did not even do an inspection of the truck.
SHERYL BCome unload and put it away ha ha thank you
darlene dAllowed us to drop off earlier then expected and promptly sent an email invoice noting trailer was received.
Michelle JVery friendly !!!!!
Robert GStandardi national rates I took a car dolly from Fort Myers Florida to Milton Florida $85 the return trip Milton to Fort Myers over $200 will not do again
Tim LVery nice , never any problems. Friendly fast service best selection of U-Haul trucks and trailers . reasonably priced, Thank you. K .D a greatful customer.
Kathryn DAlways a pleasure renting from this place. A very friendly lady works the desk and she is honest, speedy, and very pleasant to do business with! I highly Recommend!
ROBIN KI can not answer the question about the clean and inviting or the personal part. What I can tell you, the drop off portion was a complete joke. No personal was on site, per instructions on the door we were just clean it, check in and inform you the rental has been returned. The problem was no one at Uhaul what they were talking about. My account couldn't be located so I had to make many calls to get that straight. As I was trying to get it cleared up, there were 3 other people trying to return their rentals but all of us were having the same problem I was having. Not sure what it was the fact there stood 4 of your rentals trying to to return their rentals and we all had the same issue, it needs to be fixed for future customers. Nickie McIntosh
NICKIE M