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Jerrol T.
Customer Reviews for Saxony Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged an extra $30
Ricky R.Needed to take a Queen bed set to my son. Rented 5x8 to get it done. Great service and friendly manager
Neal H.Ove r$200.00 for a one way rental of appx 78 miles is way way way to expensive.. It would have been cheaper to pay to have it delivered.
Vina S.Great job.
Paul T.Covid has impacted the ability to go inside. Not their problem.
Bryant B.The attendant took my keys and that was it. Location was conveinant for me.
Linda S.The key was not available in the lock box. I had to wait an hour to receive the key. The truck was not clean inside.
Jeff B.This site is a sideline operation for a nearby mobile home park and was not open on Sunday afternoon when I dropped the trailer off but man answering phone said he'd check the trailer in the next morning when they opened. I took photos to confirm drop-off with date and time stamp to show location and overall condition in case there were any problems later.
Jeffrey Y.Help unhooking of trailer explained the working issue he then did a post trip inspection seen everything g was working properly
Brandon W.To who May Concern: I returned the vehicle early with less millage that I was allowed..I did returned it at the wrong address because I didn't know there is 2 u-haul company on the same road. The man that received my paperwork early should've told me that I was on the wrong place, but no, he didn't even wanted to ck the truck when to see if anything was wrong on it. I think he just took advantage of the situation to make some extra money. I can't believe that a 44 mile trip with U-Haul would and an early returned (8 am to 3 pm) would cost me close to $200.00. The confusion started when 2 day before the rental I stopped there for information, he convince ,me to do a reservation from Benton to Paducah KY. and he told me to pick it up in Benton and to drop it over there at his place. I think they took advantage of me. I had open heart surgery 3 weeks previous I see how crooked dealers take advantage of people when they are down and build a bad reputation.. I would never recommend or use of your services again. Thanks for your attention, Eugenio Rosario
Eugenio R.They were closed when I returned equipment
Rhonda H.N/A
Carolyn H.I had to wait on the guy to come back to the office, for over an half hour, then it was another hour before he was able to figure out the online order I had put in for the rental.
James P.did quick check in online and still had to give all my info at the rental place. that quick check in was a waste of my time.
Dennis N.Truck was excellent and clean. Both ends of PU and delivery were great ??
Gerald M.Nothing, everything went smooth
Michael B.Don't know they were closed when they were suppose to be open. AGAIN FIX YOUR SHIT.
Isaac K.After hours drop off
ramona B.Just dropped off and left key in box
Wesley B.I've probably driven 5-6 of your trucks moving over the years. Always a good experience. I do need to tell someone that the steering in this one needs some tightening up, very loose. Kind of hard driving till you get use to moving the steering wheel and it not moving until you get about 6-7 inches in the turn.
Kristie I.We did self check-in on Saturday and there is no 4G signal there for Verizon. We had to take the pictures and then drive to where we could get a signal. When we went back to get the odometer and gas level, the app hadn't saved pur place and we ended up doing it by phone with customer service. Then we had problems dropping it off - it didn't recognize my password and we got error messages when we tried to change it. Again, we had to complete the transaction by phone with customer service.
Peter G.Keys were not left for us we were over an hour late getting the keys. App wouldn't register that we were by the van so i had to call someone to help us without using the app.
Scotty A.The staff were very friendly and helpful.
STEPHEN N.When you change the pickup location let the customer know. I drove to the location on my confirmation paper for my pickup and was told that the vehicle wasn't there, it was somewhere else.
Gary C.Very unprofessional and acted like they had better things to do than to wait on a customer
Chandra D.Unprofessional employees.. did not provide me with a full rundown of charges but was more concerned with getting me out the door. Had to have a day extension and was told the price was going to be 39.95 and $60 came out of my account. I cannot access my receipt at all to see where those charges came from.
Natalie B.Same as above
Edward Y.They seem to not know what to do in case of a incident. Most Uhaul dealers will go over things but they told me to just read over the pamphlet and I can find my info there. Just wasn't professional at all.
Arthur M.I was very pleased with my experience.
valerie M.-- The computer didn't work, so I had to wait 45 minutes for the rental contract to print. -- I had originally reserved at Vienna, Illinois, 3 miles from my house. This location was over 30 minutes away. -- The "fifteen foot truck" only had 12 feet of floor space, so I had to make multiple trips in my private car to get the rest moved. -- The location had ZERO interest in addressing my concerns once the contract was paid. Horrible, abysmal customer service.
Benjamin W.Was after store after hours when I dropped it off. very easy and I have no complaints.
Scotty L.This was supposed to be a 24 hour drop off and when we arrived on Sunday eve. there was no identifying place to drop off the key and invoice. It was in a terrible area of town and there were all sorts of "locals" loiterring around that made it feel very unsafe. I had to call the 24 hour uhaul line to find out where to drop the key and FINALLY after looking it was in a very hidden place that made absolutely no sense at all!!!
Cathy C.The folks at this location were nice enough but were not as friendly as I felt they could have been. It was not a bad experience just not as warm and friendly as the folks at the Beltline location.
Dave F.Truck was in good shape. 'Saxony Park' employees that rented the truck to us were easy to deal with and competent.
CYNTHIA S.This was a great place of business. I would call it customer friendly.
Alvin M.Clean and accessible. Only one person able to process uhaul rentals. Was not there at the specified rental time. So much for your $50 guarantee! It may as well be written on toilet tissue! Your guy was late and I had to either come back later or go to a different location, but that's ok. I was 2hrs late coming back in and get charged an extra day! I will NEVER, EVER use U Haul again! I will inform everyone I know of your haphazard and shady business practices and do my best to see that no-one I know ever uses your equipment or services.
joe G.