Good people, but a serious and frustrating equipment failure I want to start by saying the people I dealt with were very good and helpful. Unfortunately, a serious equipment issue turned what should have been a simple pickup into an all‑day problem. After a long flight, I arrived at the pickup location (a paint shop). The U‑Haul system was down, and after quite a bit of trial and error, the agent had to call a friend to get things working. They scanned my driver’s license, and I was sent on my way — no paperwork was provided. The truck itself was ready, but it had no gas. When I mentioned this, the agent said, “Sorry, that’s how we get them.” I left with the gas light on and drove carefully to the nearest station, hoping I would make it. After waiting in a long line, I started filling the tank. That’s when I realized gas was flowing around my feet. I looked under the truck and saw fuel pouring onto the ground. The station attendants quickly reacted and began mopping up the spill, and I moved the truck to a side lot. I called U‑Haul and waited more than three hours for assistance. During that time, the U‑Haul support team did keep me informed and updated, which I appreciated. Fortunately, it was a sunny day, the truck was empty, and I was in a safe location — I count my blessings there. When the issue was identified, the gas tank was found to have a hole at least ½ inch wide, and the tank was marked “A/S.” From my perspective, it looked like an unfinished repair, though with gas prices what they are, it’s also possible the truck had been vandalized. Either way, this was not something I could have detected before driving off. This situation was extremely frustrating and could have been dangerous. I do give the U‑Haul employees credit for their professionalism and help, but I should never have been put in that position to begin with.
Brett R
Customer Reviews for Scenic Paints Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy buen servicio
GERSON CI suffered TWO rear-enders due to faulty brakes
WILLIAM BOscar took good care of me. Got me the truck I needed, made moving that fridge painless. Highly recommend. Thanks again Oscar. I’ll definitely be back.
GABRIEL ATrucks needs to be cleaned before given to customers.
DENNIS MThe trailer was stained with oil from a prior rental, I was incorrectly charged for cleaning at the drop-off location.
ANDREW GConsidering it being last min on my behalf, Oscar helped me out & stayed until I drove off. Thank a bunch
ARIANNA P