Good people, but a serious and frustrating equipment failure I want to start by saying the people I dealt with were very good and helpful. Unfortunately, a serious equipment issue turned what should have been a simple pickup into an all‑day problem. After a long flight, I arrived at the pickup location (a paint shop). The U‑Haul system was down, and after quite a bit of trial and error, the agent had to call a friend to get things working. They scanned my driver’s license, and I was sent on my way — no paperwork was provided. The truck itself was ready, but it had no gas. When I mentioned this, the agent said, “Sorry, that’s how we get them.” I left with the gas light on and drove carefully to the nearest station, hoping I would make it. After waiting in a long line, I started filling the tank. That’s when I realized gas was flowing around my feet. I looked under the truck and saw fuel pouring onto the ground. The station attendants quickly reacted and began mopping up the spill, and I moved the truck to a side lot. I called U‑Haul and waited more than three hours for assistance. During that time, the U‑Haul support team did keep me informed and updated, which I appreciated. Fortunately, it was a sunny day, the truck was empty, and I was in a safe location — I count my blessings there. When the issue was identified, the gas tank was found to have a hole at least ½ inch wide, and the tank was marked “A/S.” From my perspective, it looked like an unfinished repair, though with gas prices what they are, it’s also possible the truck had been vandalized. Either way, this was not something I could have detected before driving off. This situation was extremely frustrating and could have been dangerous. I do give the U‑Haul employees credit for their professionalism and help, but I should never have been put in that position to begin with.
Brett R
Scenic Paints Inc
(U-Haul Neighborhood Dealer)
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Muy buen servicio
GERSON CI suffered TWO rear-enders due to faulty brakes
WILLIAM BOscar took good care of me. Got me the truck I needed, made moving that fridge painless. Highly recommend. Thanks again Oscar. I’ll definitely be back.
GABRIEL ATrucks needs to be cleaned before given to customers.
DENNIS M