Customer Reviews for Schafer Auto Clinic
(U-Haul Neighborhood Dealer)

136 reviews

816 N Main St   Monticello, UT 84535

(435) 587-2486

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 587-2486

816 N Main St
Monticello, UT 84535

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very accommodating and friendly. thanks for your help!

SPENCER B. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
3.0

Customer did not leave a comment.

Dalia C. 
Rating:
3.0

Trent was very helpful getting me hooked up and a very personable man. Being an amputee, I really do need help at times.

Rainer H. 
Rating:
5.0

Super friendly and helpful guys - despite how busy they were, I was approached even before opening my vehicle door. The man offered to unhitch and move the trailer himself. Great customer service. Manager was also very friendly.

Steven W. 
Rating:
3.0

Ended up paying about $100 more than I was quoted on the phone.

KATHLEEN J. 
Rating:
5.0

Nothing. It was straightforward and easy, the man who helped me was very nice to work with.

Rebecca C. 
Rating:
3.0

No room to park. Looks like a junk yard.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Disney N. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
1.0

I swear I put exactly 7/8 of a tank at the Maverick Inn town in Monticello why am I being charge for gas

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

Jolene M. 
Rating:
5.0

Customer did not leave a comment.

Betsy B. 
Rating:
4.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

The rental when quickly and smoothly

Blair C W. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

need a moab utah location

Randall B. 
Rating:
5.0

Customer did not leave a comment.

bill S. 
Rating:
5.0

Nothing. These people were very nice am I very kind.

Gere D. 
Rating:
3.0

Customer did not leave a comment.

KELLY V. 
Rating:
5.0

Super friendly and helpful!

Suzann A. 
Rating:
5.0

Not a thing!

Mimy B. 
Rating:
5.0

Customer did not leave a comment.

jessup K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
4.0

I'm disappointed that there's no longer a U-Haul location in Moab UT. I had to drive 70+ miles from Castle Valley to Monticello UT.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Better weather conditions.

kenny H. 
Rating:
4.0

Great location but u haul Corp suck

JOHN N. 
Rating:
5.0

Nothing. This service met our needs. Thank you.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Not much room in their yard, but good service from nice people.

christi H. 
Rating:
5.0

Wish there was a u-haul in Moab where I live, but excellent service in Monticello with Trent.

Annette K. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
3.0

Customer did not leave a comment.

jim K. 
Rating:
5.0

Great Friendly knowledgeable and helpful

floyd H. 
Rating:
3.0

Not enough room to drop off things

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Moab Museum F. 
Rating:
5.0

Customer did not leave a comment.

Fausto C. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Some conflict with the scheduled pickup time was outweighed by the helpful staff members.

Steve M. 
Rating:
5.0

Everything is good

Gerald Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Shaffers auto repair and uhaul are very personable and had the equipment I needed and when I needed it. Very smooth process for pick up and drop off. They are very responsive. Great customer service.

marta M. 
Rating:
5.0

Nothing, great experience. Helpful gentleman.

Thomas G. 
Rating:
5.0

Excellent customer service, everyone was nice and helpful and accommodating

David K. 
Rating:
3.0

Location was closed. Rural location =bad signal for internet drop off. The email receipt was fine, but the online droppoff was not helpful. The drop box and the contract receipt email is the only interaction I had with this location.

Chelsea G. 
Rating:
5.0

Customer did not leave a comment.

josh L. 
Rating:
5.0

Customer did not leave a comment.

jennifer C. 
Rating:
5.0

Customer did not leave a comment.

jon T. 
Rating:
5.0

Customer did not leave a comment.

tabatha T. 
Rating:
5.0

Customer did not leave a comment.

STUART G. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
4.0

Customer did not leave a comment.

Roberta S. 
Rating:
5.0

Effortless!

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Dow Y. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
3.0

Customer did not leave a comment.

Marylan H. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Is there straps for the truck to hold belongings in place? When I had to brake hard because of another driver some of stuff fell to the door.

Cindy E. 
Rating:
3.0

There just is not enough room to pull into this location, especially with a truck and trailer. Staff were friendly, they just need a larger location

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Pat S. 
Rating:
3.0

Staff was away at time of return

Robert L. 
Rating:
2.0

Rented at the auto clinic cost 300 dollars more than it cost to rent here. In Texas. You pricing should be the same everywhere. I will not use u haul again. I feel $1220.00 is to much for a 15 truck with no trailer and no insurance. I rented a 15 with auto transport ,insurance on both for $1300.00. I feel like I was taken advantage. I returned truck full of fuel and 3 days before return date.

logan B. 
Rating:
5.0

Customer did not leave a comment.

Emron P. 
Rating:
5.0

Customer did not leave a comment.

Emron P. 
Rating:
3.0

It was closed when we were to drop off the truck. So not much to say. We did the online check-in which was convenient.

Alice B. 
Rating:
5.0

Customer did not leave a comment.

Emron P. 
Rating:
5.0

Trent was very accommodating and professional. He was very helpful. If others are treated the same as me, they will have a great experience. Thanks to Trent and his crew.

Stan B. 
Rating:
5.0

Although the business was closed on Sunday, I called a couple days ahead of time and the man made it very simple and easy to drop off the trailer. Couldn't have been easier for me.

steven W. 
Rating:
2.0

According to schedule, the business was supposed to be open to receive the trailer, but wasn't. A man inside behind locked doors did respond to my knock, but told me to leave the trailer in the yard near the other trailers, and appeared to not provide U-Haul services. I had to call your number to assure that I could actually leave the trailer and drive away. So, to answer your question, I would state the either the business should be prepared, or that there should be more complete instructions on leaving the equipment without assistance. I am aware that it is probably difficult to find businesses in rural places to provide U-Haul services.

Steven M. 
Rating:
5.0

Schafer is the best. I can't thank shafer enough they made a very difficult time much better. Thanks shafer towing and U-Haul for welcoming my family to Monticello Utah. People like Mr. Shafer are what good people are all about.

Layne B. 
Rating:
4.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

WILMA H. 
Rating:
5.0

Trent was so helpful and friendly. I would recommend this u haul location to friends and family and I would use it again!!!

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

MELVIN C. 
Rating:
5.0

Customer did not leave a comment.

STUART J. 
Rating:
5.0

Customer did not leave a comment.

Prasad B. 
Rating:
5.0

Customer did not leave a comment.

Mel H. 
Rating:
3.0

Customer did not leave a comment.

CLAYSON L. 
Rating:
4.0

The pick up location and staff were excellent and actually made the experience enjoyable. what wasn't excellent was the phone call from U Haul the day before telling us we would have to drive an extra hour to pick up our van because our original location wasn't going to have one.

Julia H. 
Rating:
4.0

Customer did not leave a comment.

MEL N. 
Rating:
4.0

Check oil!!

LAURA G. 
Rating:
4.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Owner is friendly, no question and very easy to drop off. I really appreciate.

Vasimakram M. 
Rating:
5.0

Helpful and friendly service!

Robert F. 
Rating:
5.0

Saved our lives from poorly maintained equipement from the cortez location of rent all rentals. Go to Schafers to rent. These guys know what they are doing and care about you safety.

Mark D. 
Rating:
5.0

Trent the owner was amazing. He and his help went above and beyond what he needed to do to get us back on the road.

MARK D. 
Rating:
5.0

excellent, friendly service

William P. 
Rating:
5.0

Customer did not leave a comment.

LADD S. 
Rating:
5.0

Trent was great. He had exactly what I needed to get my broken Jeep home.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Stacy Y. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
No reviews have been submitted for this location.

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