Hard to get into
Michael L
Customer Reviews for Schwartzs Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people and experience renting our moving truck. Very easy pickup and drop off at this location. Will definitely rent from them again when needed.
Brenda DThe facility was clean and easy to find. As I walked in the staff greeted me and assisted me immediately. My estmated costs were given to me too. ......Wonderful Family Feel at this facility.
Thomas MThis place went above and beyond in customer service! We will be using them in the future.
Rebecca LThe staff at Schwartz Bait & tackle - they are the best I’ve ever encountered at a Uhaul dealer. They are crucial to helping me with my small business as I do Wedding Florals and rent the van quite frequently. They are always willing to accommodate me with my ever-changing schedule and needs. Wouldn’t rent from anyone else!
Patricia CThe location is very practical being right in the noblesville downtown area. The strap was broken on the trailer but when I called they were very nice about it and said i wouldnt be charged for it.
Brayden WThis is the 2nd time I’ve reserved a U-Haul from a different location and they couldn’t get one by the time I needed it. I had to drive 50 miles (round trip) out of my way to pick up and return. Schwartz’s did a great job with getting it to me though.
Joseph MGuys were great , hooked up ,check lights got on the way. ( picked up some fishing stuff too.)
Steve SOutstanding service & very helpful and organized.
Michael KHeather at the cashier desk was extremely passive aggressive and rude while being asked a question about the services and payment. When asked by another patron about why she was being so passive aggressive and short-fused, Heather rolled her eyes and avoided the question. I will never recommend this location to anyone I know, nor will I ever be using services here again. Heather listened to respond and not to understand. The people working at this location lack emotional regulation skills and it shows in their service and attitude. Heather, as well as the other employees need more training on “pay later” services offered by U-Haul. None of the employees were competent enough to understand the system or how Affirm works. This is a problem. If a certain payment method is being offered, then employees should be well equipped to handle those situations.
Temple HTwo of the four tires on the trailer have worn tires with a very low amount of tread life left. I was thankful that I didn’t have a problem but I recommend changing those tires for the next customer
Ryan PI was please with the entire process of checking in and dropping off the truck. Very efficient.
Harold GIt was fast, friendly and convenient.
terry PEasily the best place to rent Uhaul in Indy. I appreciate you and your staff.
Jim DStaff are quick to help - truck was ready and waiting for me as I left the store. Very efficient and friendly.
MICHAEL BSchwartz bait and tackle team is always good and easy to work with. I always rent 5 x 9 or 6 x 12 trailer with the ramp check in and hook up always fast.
Darian BGreat experience, good folks at Schwartz!
Kyle MSuper efficient dropoff
Patrick DThe young man who rented this trailer to me gave me the wrong trailer. Same size but different number. As he was hooking it up, I told him the rental agreement doesn't match the trailer. He said he would change it. I got online to take care of the pictures and rental portion, and it told me the wrong trailer. I went back in, and he told me it doesn't matter; I don't need to complete that portion. I am thinking that if I get pulled over and they see the wrong number, I would be in trouble. He got up from his chair with an attitude and said You really don't need that, but I will change it. Very poor customer service. This place has gone downhill with their service.
Garry HThis place was awesome 🤩 So friendly! Would highly recommend going back to rent at Schwartzs Bait & Tackle 5 ❤️
Jeffery WPrompt and easy pickup and drop off. We have used Schwartzs Bait & Tackle for several different Uhaul rental needs, this time was a 15' moving truck but we have rented trailers in the past as well, in addition to buying moving boxes and other supplies from them.
David HWarm family atmosphere.
michael sI was met by one of their employees as soon as I pulled in. Drop off could not have gone any smoother. Very friendly people. Great location.
THOMAS SAll good 5 ⭐️⭐️⭐️⭐️⭐️
Freddy MGreat friendly staff!
Scott FAgain, amazing, love the bait and tackle shop! I'll be back for fishing poles!!
Matthew MWow!!!! Super clean truck and quick check out and check in!!!!!
Jane SNothing
JEFFERY MThe people are very helpful and make the process easy
John LThe team at this location is always friendly and courteous
Christopher Psuper friendly! great to work with
Cory GIt was an older truck but for my local move it fit the bill.
George T1. I arrived to rent a uhaul and a dolly 2. I said four times “I’m moving a washer and dryer and I only need a truck and a dolly to move it quickly before 11 am because I already gave my keys to my office manager” I had my son with me and he too heard me repeatedly say it. Check the cameras! I said I need a dolly!!! I drive away in the truck and arrive at my house and there is no dolly. I called and they claim they didn’t hear me say I needed a dolly. They told me to rerun to get one and that means more money using miles and it’s a thirty minute drive so I would have lost my washer and dryer from being locked out as I stated I only had until 11am. I had to move the washer and dryer by lifting them and I BROKE MY FINGER! I turned the truck on to take them to my storage unit and the engine light came on which then caused me unnecessary stress. I want a full reimbursement. Seriously this is the worse experience I have ever had and when I returned the truck and told them I broke my fucking finger they were not sympathetic at all and just said “oh well we didn’t hear you say you need a dolly”. I literally walked in the door saying I’m in a hurry and I need to move a washer and dryer and I need a truck and a dolly. I explained everything and didn’t need to but I did and I said four time I need a dolly!!!!!.
JEANETTE SNo improvement is needed! Great job!
STEVE M100% will recommend. So easy and love the later hours. Thank you.
Kennneth NThey told me the gas was full, I drove 27 miles and went to top the gas off. I let the pump run and it filled over 12 gallons. I ended up paying $40 in gas and they charged me an extra 10 dollars for driving 7 miles more than I actually drove. Make sure you look at the gas gauge when renting from this place.
Chris ZThe young men who helped me were so great. They were helpful, and kind and answered all of my silly questions without getting annoyed by me.
miranda cIt was a great experience. Thanks
James LNone needed.
Keith TCheck in was very slow for me and another customer. Vehicle was clean but very tired. Check engine light was on, tire monitoring system needed attention,and driver’s visor was broken and flopping around. As noted above the vehicle was very tired!
GORDON FIt took almost forty minutes to get the U-Haul because something with the system. I beat the movers by not even 5 minutes. Cut it way to close
DARCY NStaff was exceptionally helpful and kind.
Anna NOver the years we’ve used U-Haul and have always had a good experience, but Schwartzs Bait & Tackle is my new favorite location!
TIMOTHY MUHaul has a required minimal amount of gas in the truck for drop off. The problem is the drop off person makes a personal judgment on the amount of gas in the truck from a non digital, non needle metered truck gauge then writes a line on a piece of paper indicating how much gas is in the truck which is totally subjective. Immediately before drop off, I filled the truck to the level I had received it at, upon arrival the drop of person said it was short and I would be penalized. We had a argument as I showed him the pick up contract papers, written gas gauge amount and the gauge on the truck. He would not discuss it so, I drove back and put in $10 extra dollars so I wouldn't be penalized a significantly higher fee. A very subjective process.
Barbara MNice and easy drop off. The signs are clear on where to park and return the keys.
John HThe customer service at pick up was great! The young girl that helped me was very sweet but the drop-off was alittle strange. I filled up the gas about 5 minutes before I dropped it off and it was full to the top. Then I realized that when I picked up the fuel tank looked full (because the lines are a little confusing if you don't drive a u-haul everyday) but was actually not and about a 20 dollar difference. I actually took a picture of the dash when I picked it up and that was the only thing that validated my story. Ultimately the guys told me there is nothing they can do because they aren't technically "U-haul" and they don't do any comp services for that stuff and that I would have to contact corporate. They both did agree that it wasn't close full when they saw the picture, so I was just confused how they didn't catch that when they checked the fuel and mileage when I picked up. Other than that, it was a smooth enjoyable process. My goal was to support small local business during my move. I guess I was just hoping for more transparency or honesty in doing that. Not the typical shrug of the shoulders that you get from bigger shops and having to spend more time dealing with corporate over 20 dollars when something happens during a move that is already costing me thousands!
Stacia SWas good
RITESH SBest U-Haul location to work with!!
John AI night dropped it in TN. Not sure why it didn’t change the location.
Andy SThe employees were pleasant and efficient.
Chris WOnce again, assistance was quick and everything went smoothly and quickly.
Dustin S