Customer Reviews for Scooters Service Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly staff, easy to work with. Very convenient.

Rating:

1.0

I was misquoted a price for a truck I realized after I changed and got a trailer instead. They told me no mileage allowance. I told them I have always gotten so many miles free... like the first 100 or something. They insisted no, they don't do that. I went home and got talking to someone and they said it wasn't true. So we double checked. Sure enough I was right! But I already had the trailer so I let it go. I had to make 2 trips instead of one...driving 2 hours just one way. (90 miles. ) they told me if I kept the truck it was going to cost $400. Just in miles. Not including gas or rental fee. No way I could pay that. Then the 2nd issue is I paid, the guy hooked up the trailer and I pulled away to the road. I heard a big loud thunk! The man didn't put the pin in the hitch reciever and the trailer yanked my whole vehicle back and the ground shook. So I wasn't real happy. Then the guy acted like it was MY FAULT. Plus he said Uhaul requires they take a picture of the connection, which he did. That was fine. I mentioned I'd always be told to do that as the customer. He acted like I was ridiculous. Lastly, I have no idea how this trailer works and after moving and loading heavy things for 20 hours I was finally done at 2am. I unhooked the trailer where I was dropping it off 100 miles away. The trailer kept rolling backwards. I didn't know how to stop it. So I'm a 5' tall 100lb woman. I just used every ounce of strength I had to pull that trailer forward enough and keep checking to see if it stopped rolling. I looked inside the trailer... no blocks or anything to stop it from rolling. I ran and got the outdoor ashtray and tried to wedge that under the tire. It wasn't heavy enough. Never, ever will I deal with this garage/uhaul dealer ever again. I wish Muffler King in Newport had what I needed because they are such nice people and I KNOW this wouldn't have happened there. I've used Uhaul many many times in my 56 years and being a military wife and even know a corporate person. I know this garage I rented from does not represent UHaul's values and customer service. What if I didn't know that? What if this was my 1st experience with Uhaul? Well...Id never use your company at all again and I'd go with Penske or Budget. The trailer also was dirty inside and 2 mini candy bars on the floor.

Rating:

5.0

Scooters was outstanding!

Rating:

5.0

Allow the location the lattitude to give extra time or discount on the rental when I have to drive to a city to get a trailer which is not near the city I wanted to rent it from.

Rating:

5.0

Excellent location to do business with! Highly recommended!!

Rating:

5.0

Excellent Location to do business with! Highly recommended!

Rating:

5.0

The corner lady was so nice and helpful .

Rating:

5.0

There was some confusion about the drop off location but received great customer service from Jennifer and James at U-Haul and Penny at Scooters and it was resolved quickly. I can’t say enough about the customer service.

Rating:

5.0

I was very happy with my experience. Everyone was friendly, helpful and quick to get us ready for the road.

Rating:

5.0

Waiting until the last minute from UHaul to see if a trailer was available was terrible. They said they would call and no call. We called many times for an update. We finally got an email and text to say we were good to go.

Rating:

3.0

You advertise the trucks as cross country movers. You need to put cruise control on the vehicles to truly make them comfortable to drive cross country.

Rating:

3.0

I was quoted $48 for a day. When I said I wanted to turn the truck in at my new location 40 miles from where I rented it I was told it was $199.00 for today. That's a ridiculous price jump.

Rating:

5.0

Staff was helpful and knowledgeable

Rating:

5.0

Excellent service and pleasant people.

Rating:

5.0

Easy rental and return

Rating:

4.0

The back of the truck was a bit dirty - like greasy - but it wasn't horrible - our only issue was the trailer tires were a bit sketchy and we blew out a tire in Pennsylvania - not that it's Scooters issue - these trucks and trailers come in from other uhaul locations. We weren't beating on the equipment either or carrying too much weight - thank goodness I purchased the road side assistance.

Rating:

5.0

Wonderful staff and very friendly

Rating:

5.0

No improvement needed

Rating:

5.0

I was very happy with my rental.

Rating:

2.0

They had the truck we reserved, that was the only good thing about this experience. I was under the impression they might possibly have it thawed out for us. There was literally an inch or so of ice on windshield, and couldn't open the back at all, So had to chisel it open. So basically the worst customer experience other than it being there. They had plenty of time to thaw it out and make sure we could get into the back. Go to Bangor. They might care about their customers there. Might cost more miles, but at least they might thaw the damned truck out beforehand, costing precious time getting moved

Rating:

5.0

The location was officially closed, but despite this staff helped me out.

Rating:

5.0

Nothing. The process was easy and the people very pleasant.

Rating:

5.0

Overall,. Great contact, only issue was told was cleaned out but lots of Styrofoam particles inside.

Rating:

5.0

Nothing

Rating:

1.0

I booked the trailer in Bangor and then they moved the pickup location 30 miles further away the next day and added on $8 more to the price. The $8 is supposed to be refunded to me but I don't know yet if it has. Too bad there isn't some competition for U-Haul but they have bought up everything around here.

Rating:

5.0

nothing everything was great

Rating:

3.0

Dropped off only before hours

Rating:

5.0

Very courteous, and professional service. Will definitely be using Scooters in the future. Thank you.

Rating:

5.0

As always, U-Haul delivered quality goods and services. I have never had a problem with renting from U-Haul.

Rating:

2.0

Found a beer can under the seat when my phone fell between the seats as well as a dog one which explains all the dog hair on the passenger seat.

Rating:

5.0

I had to wash the windshield but other than that it was clean. I do think uhaul should loan trucks by how far people are going! This truck was very old and I was traveling 1800 miles. A newer truck would have made a huge difference.

Rating:

4.0

Well done

Rating:

4.0

The trailer could use some minor maintenance. Nothing serious, but it was obvious it had seen a lot of miles. The folks at Scooter's were great.

Rating:

5.0

Absolutely nothing, we rented from Scooter's in Dover-Foxcroft, Maine and they couldn't not have been more helpful. Everything went smoothly.

Rating:

5.0

The people running this location were amazing. I needed a last minute car dolly for an emergency and they had me from start to finish out the door in 20 minutes.

Rating:

5.0

Outstanding service. Couldn't ask for more helpful people

Rating:

5.0

Great!

Rating:

5.0

Excellent service…. Ready to go in few mins…. Serving you with a smile…

Rating:

5.0

Excellent experience!

Rating:

5.0

Very accommodating. I have used Scooters a few times now and its been great. The trailer we rented to move an automobile couldn't have been any better.

Rating:

4.0

Very nice people, truck was clean and clean blankets as well.

Rating:

5.0

Very helpful people at check in.

Rating:

3.0

The only thing was very muddy parking lot hard to keep driver's side mat free of mud. It handled nice

Rating:

5.0

No issues. Customer service was exceptional.

Rating:

1.0

I was over charged for an entire day and even after I spoke with uhual about it I was only refunded 1 day of equipment and 1 day of insurance. I still paid way more than I should have or normally do. When I add up what it should have been 46.85 plus tax. I ended up paying 65.79. This is really unfortunate because I rent a uhaul almost every month. I use it to return my bottles and go to the transfer station. I only used the truck 10 miles and I put way more gas in than I actually used. I feel like I've been put in a very bad position because I still need to use uhaul services but no longer feel secure doing so, especially because I am disabled and live off of a very small monthly check, and I live on my own so I'm responsible for all my own bills. I can not afford to pay almost 70$ to use the truck 10 miles. I do appreciate the help I received tonight from the uhaul costomer service rep but I will be calling again tomorrow because I was only refunded 19.95 and 15 foe the insurance. I thought my pending charge would be canceled and I would be charged the correct amount. Thank you for your time.

Rating:

1.0

I set the ride up for 2 to 3 days not sure how long the moving would be and haul told me they were going to report the vehicle stolen after I called to confirm. Worst experience ever and I will never use haul again

Rating:

1.0

Explain to the owner of this establishment that when paying customers walk in the door, you should get off your ass even if you’re in the middle of lunch and take care of those customers. Telling the customers with an appointment quote “that as soon as I get through with my lunch I’ll check and see which trailers for you” end quote It’s pretty much unacceptable!! Have a nice day

Rating:

5.0

Scooters was absolutely amazing to work with. Super helpful and super friendly. Would definitely recommend to others.

Rating:

3.0

Friendly folks. The drop off went smoothly and quickly.

Rating:

5.0

Perfect easy pickup and dropoff.

Rating:

5.0

Super quick and easy! Very pleasant people to work with!

Rating:

3.0

I dropped it off after hours and did not see or talk to anyone.

Rating:

5.0

The whole experience was good

Rating:

5.0

Excellent help