Owner does not seem to care if unit (5ft) truck is clean. Windshield was so full of bug it was difficult to see out. I have been renting from Uhaul for 50+ years & first time having this happen.Phyliss G.
Customer Reviews for Scott's ACE Hardware
(U-Haul Neighborhood Dealer)
Bayou Vista, LA 70380
Services at this Location:
- Mon–Sat6 am–9 pm
- Sunday7 am–7 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Courtney P.
Customer did not leave a comment.Stacey Y.
My new email address is: pete firstname.lastname@example.orgPeter G.
Great location to find a trailer rental. Employee's were friendly and courteous. If you need a trailer rental, this is you place. RobertROBERT W.
Customer did not leave a comment.sonny G.
Not let people butt in line wile I'm waiting in line to make a rentalRoger S.
Customer did not leave a comment.Dennis G.
Very helpful and I appreciated the service.Legare S.
Customer did not leave a comment.Christian R.
Had to wait over an hour to get the rental even though I reserved it the day before pick up. My card was charged 3 times even though I returned it the same day.Mark B.
Customer did not leave a comment.ronald B.
They gentlemen was kind enough to back the trailer up for me since I could not do it.Chris G.
Customer did not leave a comment.craig B.
Customer did not leave a comment.dustin B.
Customer did not leave a comment.Thomas H.
Friendly staff ,smooth process.Wesam T.
Very helpfulDennis G.
Customer did not leave a comment.Perry T.
Took to long and charged to muchANTONIO B.
Customer did not leave a comment.Burns R.
Abe were very Professional in helping me get the U haul, he were very kind and did exceptionally well with customer service skills. He need to be acknowledged for his outstanding performance. God Bless! I'll always come back to use their services.Joann C.
Customer did not leave a comment.Jairo G.
Customer did not leave a comment.Joseph H.
it is the best moving serviceJAMES B.
As usual, we got exactly what we wanted on time and a good price. Thank youPete K.
Did not want to hear anything I saidCarlos L.
Customer did not leave a comment.Shane B.
All though the equipment was in good shape, it could use some grease on pivoting points and something about the noise it makes going down the road.(ramps)David B.
THank youJudy R.
Customer did not leave a comment.Sandy C.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.travis R.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.nancy B.
Customer did not leave a comment.Edgar C.
Everything was good. Don't think you need to do anything different.Johni M.
Customer did not leave a comment.Chameka D.
I told the cashier that I wanted to pay cash for the truck. Well she said they needed by debit card just for a hold, they charged my card 141.00 and then when I return the truck charge me another 77.89, now i had to wait for a reimburse. Someone screwed up somewhere.tina C.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Leroy G.
Charge an hourly rate I only had it for 2 hours and was charged for 24 hoursKristie S.
Customer did not leave a comment.DEBRA J.
Customer did not leave a comment.Bradley P.
Very nice people.Ambre W.
Customer Service was EXCELLENT, Dwayne in Morgan City, LA was very professional yet personableâ€¦You can tell that he cares about people's positive experiences at U-Haul!Wilbert B.
Friendly interaction.Brooke T.
Someone evidently from this store entered my information incorrectly in the system and caused me all kinds of hell from the get-go! I ended up having to drive 90 miles out of my way to deliver the rented trailer because of this screw-up and I will NEVER use U-Haul ever again in my lifetime! Plus the drop information I was given was outdated and the drop off place is not even in business anymore! This whole SHAM of a rental was a HUGE pain in my ass and I will NEVER rent another thing from U-Haul or ANY of its affiliates again! With all the stress, misinformation and screw-ups I should have received a total reimbursement but that sure won't happen because no one in retail gives a rats rear-end about customer service anymore! This whole process from start to finish was a total nightmare for us and burned us for good on never being a customer of either Scott's Ace Hardware or U-Haul ever again! And, I will definitely warn others to stay clear of any rentals from this place! And, it's funny how U-Haul wants its customers to rate the departure and drop-off business but NOTHING about rating actual U-Haul or it's LOUSY 1-800 merry-go-round service!!! Ugh!!! NEVER AGAIN is all I can say!!! I'll BUY something before I EVER rent again from U-Haul!!!Tammy R.
Make sure price that's given online is the same price you have to pay when you get there.Malik J.
Very impressed and happy with the service. Thank youJasper H.
Customer did not leave a comment.Ursula S.
Customer did not leave a comment.allen S.
The workers were rude, the manager was rude not only to me but also his employees, i can see why his workers were maybe rude and didn't want to be there. $200 for a rental i had for 6 hours, seems a bit ridiculous, accused us of leaving tied rope in the uhaul. and on top of that took over an hour to do a return.Jada D.
No improvement needed.Marissa E.
Thank you very much i will always go to U haul as neededTONY P.
Very good placekirtley D.
Customer did not leave a comment.Maurice P.
Customer did not leave a comment.Myron B.
Customer did not leave a comment.Laura F.
Great service!KATHRYN H.
Took a little while to input my information. The employee Alex was nice, but I believe he was just learning how to do the uhaul part of the job. I'm sure he'll be fine will a little more experience. Dwayne was very helpful. Would definitely rent from this location again.James K.
Customer did not leave a comment.James T.
Customer did not leave a comment.kevin C.
Have sales associates who have experience and can help. Employee offered to help with tow dolly but said â€œI've only done this once and it was 20 years ago as a customer.â€ Not the guy's fault, fault goes to the locationErik B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.alvin L.
Customer did not leave a comment.Nathan M.
Dwayne did an excellent job. He explained everything the way it should. He made sure all my questions were answered before leaving the location.. keep up the good work.Jose G.
This is the second time I've dropped off a truck. The first time, easy peasy. We left the truck in the rear of the parking lot, walked in with my contract. Inspected and cleared. We did the exact same drop off and the SAME person said â€œwe tried to get you to stop! You're not supposed to go to the backâ€¦there's a guy out there that may help youâ€. WTH? You did not state prior. She was incredibly rude. The guy in the parking lot was in fact very kind and everything was good.Janice R.
Customer did not leave a comment.jacques L.
Customer did not leave a comment.NATHAN B.
Customer did not leave a comment.Braylyn P.
I was overcharged. The guys were nice but being charged extra and not making it right is bothersome. Also they didn't calculate my mileage. They went upon my guess. I AM LIVIDAshley W.
Customer did not leave a comment.Wanda D.
Customer did not leave a comment.Andrew M.
Expectations met/exceeded. No recommendations for changes/improvement...Fred H.
One brake light was out and one wire connector to lights was burnt out.Roberto T.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Kierondra H.
This location has some of the nicest people I have ever met! They know what they have to do and they do it! And they go above and beyond for their customers!!Jamie P.
Employees were outside helping others and immediately were ready to assist with my drop off. Placed where they wanted it, checked and all was good. Printed receipt and was done in short time.Tab M.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.RENNA G.
Burns a lot of gas on went 8 miles & rides a little roughpatrick H.
The truck need to service.CRAIG C.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.STUART M.
I rented a U-Haul from Ace Hardware in Bayou Vista Louisiana on 01/31/22 they said my hold fee was $137.66 that's just an estimate & that I wouldn't get my final charge until I bring the truck back. I brought the truck back & the lady told me my charges was 119.25 however the over charge my account for the holding fee with was $137.66SHABONNIE S.
Customer did not leave a comment.BERLIN N.
Customer did not leave a comment.Brandy N.
Customer did not leave a comment.Megan T.
Excellent help connecting and inspecting trailer.CAMERON R.
Customer did not leave a comment.ISAAC R.
Charged for a dolly that was not even on the truck. I want a refund. No renting from UHaul again. Will start going to budget.Narquisia H.
I thought the charge was outrageous!I returned the truck to the above drop address and it was totally dark. I had no idea that I was supposed to fold the blankets. Getting a higher charge for that is unacceptable!Kimberly B.
Very helpful, quick, and efficient.Shannon A.
Customer did not leave a comment.Charles M.
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