Customer Reviews for Scott's ACE Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Scott's ACE Hardware

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Henry L.
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Customer did not leave a comment.

Pierre D.
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Price to high I did not need but 1 hour and got charge 44 plus dollars that's expensive

CAROL W.
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Customer did not leave a comment.

Chad S.
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Everything was great

Noel S.
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Customer service with the older gentlemen upon entering the store was terrible. The younger man was nice, but was very new at dealing U-Haul. I stood there for 35 min waiting for just the keys after I had already did everything online.

Earl J.
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Good service

Jennifer G.
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I LOVE YOU GUYS AT ACE IF Y'ALL SOLD FOOD AND OTHER THINGS I WOULDN'T GO ANYWHERE ELSE!! y'all are all so friendly and GLAD to help customers!!

jeannine T.
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The staff was super friendly, professional and helped with everything I needed.

Anthony L.
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All good

JOANNA W.
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Customer did not leave a comment.

Camille S.
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Paul G.
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Good advise on how to position vehicle over double axles. Store manager was obnoxious

William N.
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Customer did not leave a comment.

ROBERT M.
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The equipment was in good mechanical condition, drove well, and served us well with no issues mechanical at all. The average rate comes from the cleanliness of the truck when I picked it up. I read that with the Covid-19 the equipment was being sanitized between users and that is hard to believe. There was drinking straw wrappers and dust and grime in the cab and it smelled like someone drove cross-country chain smoking green cigars. I had to go to a wash to clean enough bugs off the windshield to see to drive. It was not what I would consider, rent-ready.

kent L.
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Customer did not leave a comment.

keaundra A.
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betty B.
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The mileage is killing me. I am a decorator. I paid $249. Last month. I went the same distance on Friday and paid $184.. I need a truck,but have find another Avenue for transport.

Desmond C.
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Helpful staff. Easy process.

Walter V.
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Everything was great. I would use your service again.

Dickie E.
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Customer did not leave a comment.

brent B.
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Toby C.
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Kelli A.
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JESSIE H.
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They were very helpful and friendly.

summer M.
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Everything was great thanka

Ryan N.
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Very friendly staff, truck was exceptionally clean. No issues at all, very quick service. Recommend to anyone!

Steven M.
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Customer did not leave a comment.

Robert M.
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BRENDA W.
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CARY C.
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Other than a trailer brake light, things went smoothly after Ernie, the store manager got the wiring fixed, in a timely manner. He treated us like family. Would highly recommend this location and will call him when I need u-haul in the future!

betty B.
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I paid $136.00 for Thursday, Friday and Saturday. I thought that the rental was $19. A day. I didn't buy the insurance. Thanks I will rent uhaul again.

David G.
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Uhaul changed our truck reservation from a 20' to a 26' truck without our knowledge. Caused quiet a bit of turmoil and delayed our move. still waiting on a call back to discuss the rate. My rate was not adjusted on location.

Rickey L.
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Great job at pick up and return

jj K.
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Everything was great. Brendan was very knowledgeable and I would definitely use Ace Hardware if I need a U-haul in the future.

Shawn F.
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Brennan, knew his job. He was very cold and made no eye contact. Not friendly. Needs to fine tune his people skills. Everyone else was warm and friendly.

Jason C.
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Showed store opened at 6:00am online. I schedule for 6:30. Store didn't open until 7:00. Took 30-40 minutes to get everything finalized once they opened, despite checking in online days before. Did not have 1/2 the things we added to our order: moving blankets & a second furniture dolly. I made reservation 3 days before. During that time no store or uhaul rep contacted us about order variances. (Time/Equipment) Not sure if this is a uhaul or store issue, but it's poor business!

John S.
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Customer did not leave a comment.

Nicholas J.
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KATHY M.
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Steven J.
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Anita C.
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Amanda G.
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The front chain did not have a clip to hook to the front of the vehicle so luckily we already had tow straps with us that we had to use to secure the vehicle being towed. Other than that the trip was good.

RONALD B.
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Customer did not leave a comment.

Lisa C.
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Nothing to improve. Service was great. Truck was clean. Thank y'all

JOE L.
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Customer did not leave a comment.

Roy B.
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fonzie W.
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Customer did not leave a comment.

Renee G.
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Customer did not leave a comment.

Tronea J.
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eddie F.
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Vanessa C.
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Ashley H.
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I was charged for insurance when I know for sure I unchecked the box to accept the insurance when I placed the order online. Also charging $1.09 per mile is unbelievably expensive. A $19.99 rental costs me $50+ plus gas. NEVER AGAIN!

Cory H.
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CHERYL D.
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Winthurp K.
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Ernie V.
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Daphne J.
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GLENN J.
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Nothing to improve, however, owner was over the top helpful in every way.

Kim G.
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The guy who rented the U-haul to us did not write down the correct beginning mileage. This was not our fault but the guy who handled the return seemed to be angry with us. He was SCREAMING at us when my spouse disagreed with him about the mileage we would be charged with. My spouse told him to stop hollering at us. The guy said he just talked loud. I gently explained to the worker that he was being loud and that we had had a very rough day, and asked if he could be a bit quieter. He toned his voice down a LITTLE bit for us. When my spouse walked away he mentioned to me about how rude my spouse was. THEY NERVE!!! We were the customer. I was kind and told him thanks and again that we had had a rough day. I am guessing this guy was the boss because of his attitude and the staff stayed clear away from him. My spouse told me he complained to one of the outside workers but I was just ready to leave and not ask for anyone higher up.

luke L.
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Tires on trailer would not hold air

Rachel D.
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Truck wasn't as clean as promised, finding a used and unsanitary baby's diaper under the passenger seat. Expected a fuel tank of gas instead of a fourth. Insurance fee should have been refunded once truck was returned. Truck was not well maintained as it was very difficult to shift to reverse. Dolly should be included with truck and not cost extra. Dolly's design made it hard to move certain items.

shamar B.
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Customer did not leave a comment.

fonzie W.
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I rented a uhaul truck and car transport. While loading car my friend helping me hurt his hand on uhaul faulty equipment. I took my car to Lafayette and thought I could return uhaul eguipment to any uhaul place so I returned the car transport in Lafayette and when I got back to Morgan city 100 away they called me and said I had to pay an additional $150 to uhaul. So being that I done drove to Lafayette then back I couldn't drive all the way back to get trailer the all the way back at 79 vents a mile. This is not right I don't think I'm ever use uhaul and tell everyone how y'all do uncalled for charges

Chad L.
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I had to drive 30 miles out of my way to pick up the trailer since my original reservation couldn't be honored at the location in Houma.

Mark W.
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Everything was great

JENNIFER C.
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Customer did not leave a comment.

Steve H.
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Don't change a thing, great customer service, easy pick up, easy drop off....

josphe A.
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Can't offer much everything was pretty easy. Maybe offer more info on car dolly for operation of ratchets straps. I noticed one was wraptwrong and was a bit of a chore to use

TANYA T.
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We loved Ernie top notch service!

TANYA T.
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We loved Ernie! Big help to us!

cathleen R.
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Went the day before and reserved the trailer which was on site went to pick the trailer up and it was not there it had been rented out had to wait 3 hours for them to get me a new trailer. Then the first guy quoted me the wrong price on the trailer after I told him I was not bringing it back to that location.

Patricia S.
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Customer did not leave a comment.

Carolyn S.
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I was lied to three times about the time and location I could pick up from, 1st time 9/27 @ 8:00am in Baton R00ouge,LA, then 2nd time 9/27 9:00am in New Orleans, LA, 3rd time 9/27 @ 1:00pm in Gonzalez,LA. Each time my reservation was confirmed, 15 to 30 min later it was cancelled by Uhaul for no truck availability and resulted in me paying truck packers show up pay without a truck to load. Eventually on 9/27 @ 6:30pm l was reserved a truck that I had to drive 79 miles to go pick up in Bayou Vista,LA, needless to say it was to late to load so I had to wait until the next morning and pay additional loaders to load. I feel that Reservations/Scheduling was very dis-organized and Uhaul should not make commitment they xan not keep especially when the customers are put in a harsher financial situation as I was. This was the 3rd time I had rented from Uhaul in as many months, but by far it was the worst, I'm not comfortable with Uhaul after this last experience.

Amanda K.
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We are always pleased when we do business with this location. Great service and friendly people.

jessie H.
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Need tie downs and straps

Charles P.
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24/7 rideshare did not work. Tank given on empty.

Kathy S.
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Customer did not leave a comment.

Adrian A.
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Tamikia C.
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The gentleman that rented me the equipment Scott or Scotty I think was personable and nice

Jerrica B.
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Customer did not leave a comment.

victoria A.
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Customer did not leave a comment.

obrien H.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

JEANETTE R.
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Customer did not leave a comment.

Tellisha M.
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Kevin K.
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Not a thing

Jeremy A.
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Customer did not leave a comment.

LISA C.
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I got a text saying one thing and the store saying something different about the return policy, when to have it return

Brittany T.
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Customer did not leave a comment.

william H.
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Annette D.
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Customer did not leave a comment.

Meo K.
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More advertising

Chris H.
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I was missing a few items I asked for to help move. They said the dolly and pads and some smaller items were in the truck but when i arrived at my destination i realized they were not there.

Anna R.
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Eveything was fantastic with the Uhaul rental itself. The moving help I atached to the order cancelled via text message 2 hours before the scheduled move time. i called Uhaul to ask about a refund for the prepaid moving help and was told they couldn't help. I called the movers back and they said they didn't receive the money. Someone has my $400 fee that needs to be returned. I would not recommend scheduling moving help through the Uhaul help. The process is broken.!

Sharon R.
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Customer did not leave a comment.

Bryan G.
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Cynthia M.
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Kaci H.
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Horrible experience, I was quoted 3 different amounts for the same truck and they made me drive 44.5 miles out the way because they said i had to bring the truck back to Bayouvista when I only needed it for one way that was ridiculous just to make more money off of me instead of gaining a regular customer that's not how you treat people then when I return the truck in perfect condition they said I had a balance of 1.78 for going 1 mile over are you serious after I paid you 50 dollars more then the price you told me. I will never go back and will tell everyone I know not to go there.

BARRY C.
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The U-haul was just like I wanted.

salvadore F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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