Web site is most focused on add ons than basic rental - too busyKIM F.
Customer Reviews for Scott's ACE Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.chazz B.
Customer did not leave a comment.BOBBY S.
The U-Haul truck didn't have the dolly and a dozen furniture pads that I had rented in the truck. They provided the equipment when I asked, but only had 6 furniture pads. I was told they would note it on the account that I was only given 6 out of the 12 pads, but they never did. Therefore, the other Uhaul located was trying to charge me for the missing pads so I had to explain. This located seems unorganized and not too familiar with the Uhaul service.Justin F.
Customer did not leave a comment.HARVEY H.
Customer did not leave a comment.GREGORY T.
Customer did not leave a comment.Walton T.
Customer did not leave a comment.TIMOTHY F.
They made the drop off very easy and they were very helpfulDAMON M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.JOSE R.
Maintain your equipment and not have the person who is renting go home and have to immediately call road side assistance to change both tires in this unit.Beaux C.
the light on the trailer didn't work. I had to tow the trailer without lights working. they had no on to fix the light or made sure the lights worked Have the pepole make sure the light work or have someone that knows how to fix the lights.CURTIS B.
Customer did not leave a comment.Leon C.
Customer did not leave a comment.TERRANCE T.
Customer did not leave a comment.Wendell W P.
This was a really BAD experience!!!! We really got the 'run around'!!! We we scheduled (and paid for a truck on Monday) and told on Friday it had been given to someone else!! We were told we could pickup a truck in at one location and then told it was in another location 50 miles away??? We finally got the truck we when eventually talk to ONE excellent employee (Rhonda) who understood system and got us a truck!! THANKS RHONDA!!!!!(SHE REALLY TOOK CONTROL)!!! THANKS ALSO TO BRETT IN BAYOU VISTA for cleaning up ' THE MESS'!!JOHN A.
Customer did not leave a comment.Nick D.
Customer did not leave a comment.Johni M.
The lot was big, making it easy to enter and exit. The staff was nice and took care of us quickly.Richard F.
Customer did not leave a comment.CRYSTAL D.
Straps needed replaced on tow trailers but everything was amazing employees where very helpfulDennis G.
Nothing,Everything good.David A.
Customer did not leave a comment.WAYNE Barry M.
Everything was great!! The store manager went above and beyond to accommodate me!!! Will be recommending & using this location in the future!!!Wanda T.
I reserved 26 ft. truck, another customer reserved 20 ft. truck on same day as I. The other customer upgraded to the 26 ft. truck I reserved. When I arrived there was no 26 ft. truck that I reserved. My movers and husband all took off from work on this day, we did not receive the truck until that evening loosing nearly a whole day of work. The movers we not able to help us once the truck arrived. a huge inconvience and set back, closing on the sale of our home. The owner an manager at the store said it was out of their control. The other customer should not have taken the truck we reserved, he should have taken the truck he reserved. when we were called to the store to pick up our truck we were told that they canceled our original reservation once the other customer took our designated truck. This is bad business. I will not be using this company again and have advised my friends and family of this situation.Darrell R.
Customer did not leave a comment.Jacob C.
Customer did not leave a comment.JASON H.
Note to customer make sure you check in online made everything go smoothly, my Daughter rent one a few weeks ago and didn't and it took her muncher longer to check in. Bret was very helpful thanks for your help.Paul C.
Customer did not leave a comment.CHRISTOPHER O.
Customer did not leave a comment.ANITA T.
Customer did not leave a comment.Scott S.
they were gratechris V.
Customer did not leave a comment.MARK Y.
The truck was very when I picked it up but they expect you to clean it before you return it or they can charge a $25.00 and they could have cleaned it since the previous renter hadn't.Tonya S.
Need more employees that are beneficial to customers like this storeDerrin James L.
Customer did not leave a comment.terri H.
Customer did not leave a comment.chris B.
The people here are very friendly and helpful every thing went very smoothly.warren A.
Customer did not leave a comment.Bianca B.
Customer did not leave a comment.CRAIG V.
Customer did not leave a comment.Raven B.
For the workers to know the correct prices when quoting. And don't double charge the customers.Jazzrael J.
Very professional.KERN T.
Customer did not leave a comment.brenda P.
Customer did not leave a comment.Herbert D.
The False advertising of $19.99 for a pick up truck I paid $70 to go 40 miles with itryan L.
Customer did not leave a comment.DALLAS T.
Customer did not leave a comment.ricky H.
I was very pleased with this location.lindberg H.
Customer did not leave a comment.CRAIG V.
Customer did not leave a comment.Lois J.
Customer did not leave a comment.WILLIAM R.
Two tires one on each side had little to no tread on them. I took pictures of the tire issue. This is very dangerous and I had to drive very slow because I was afraid of what could happen.ADONIA WINETTE T.
The person that cked me out didnt tell me I had to put it back where the fuel started so I got charged 20$ for them to put it back .Susan H.
Customer did not leave a comment.JOEL N.
Customer did not leave a comment.Bob C.
Customer did not leave a comment.LeNika C.
Customer did not leave a comment.anita O.
Customer did not leave a comment.Roseanna E.
Customer did not leave a comment.Henry L.
Price to high I did not need but 1 hour and got charge 44 plus dollars that's expensivePierre D.
Customer did not leave a comment.CAROL W.
Everything was greatChad S.
Customer service with the older gentlemen upon entering the store was terrible. The younger man was nice, but was very new at dealing U-Haul. I stood there for 35 min waiting for just the keys after I had already did everything online.Noel S.
Good serviceEarl J.
I LOVE YOU GUYS AT ACE IF Y'ALL SOLD FOOD AND OTHER THINGS I WOULDN'T GO ANYWHERE ELSE!! y'all are all so friendly and GLAD to help customers!!Jennifer G.
The staff was super friendly, professional and helped with everything I needed.jeannine T.
All goodAnthony L.
Customer did not leave a comment.JOANNA W.
Customer did not leave a comment.Camille S.
Good advise on how to position vehicle over double axles. Store manager was obnoxiousPaul G.
Customer did not leave a comment.William N.
The equipment was in good mechanical condition, drove well, and served us well with no issues mechanical at all. The average rate comes from the cleanliness of the truck when I picked it up. I read that with the Covid-19 the equipment was being sanitized between users and that is hard to believe. There was drinking straw wrappers and dust and grime in the cab and it smelled like someone drove cross-country chain smoking green cigars. I had to go to a wash to clean enough bugs off the windshield to see to drive. It was not what I would consider, rent-ready.ROBERT M.
Customer did not leave a comment.kent L.
Customer did not leave a comment.keaundra A.
The mileage is killing me. I am a decorator. I paid $249. Last month. I went the same distance on Friday and paid $184.. I need a truck,but have find another Avenue for transport.betty B.
Helpful staff. Easy process.Desmond C.
Everything was great. I would use your service again.Walter V.
Customer did not leave a comment.Dickie E.
Customer did not leave a comment.brent B.
Customer did not leave a comment.Toby C.
Customer did not leave a comment.Kelli A.
They were very helpful and friendly.JESSIE H.
Everything was great thankasummer M.
Very friendly staff, truck was exceptionally clean. No issues at all, very quick service. Recommend to anyone!Ryan N.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.BRENDA W.
Other than a trailer brake light, things went smoothly after Ernie, the store manager got the wiring fixed, in a timely manner. He treated us like family. Would highly recommend this location and will call him when I need u-haul in the future!CARY C.
I paid $136.00 for Thursday, Friday and Saturday. I thought that the rental was $19. A day. I didn't buy the insurance. Thanks I will rent uhaul again.betty B.
Uhaul changed our truck reservation from a 20' to a 26' truck without our knowledge. Caused quiet a bit of turmoil and delayed our move. still waiting on a call back to discuss the rate. My rate was not adjusted on location.David G.
Great job at pick up and returnRickey L.
Everything was great. Brendan was very knowledgeable and I would definitely use Ace Hardware if I need a U-haul in the future.jj K.
Brennan, knew his job. He was very cold and made no eye contact. Not friendly. Needs to fine tune his people skills. Everyone else was warm and friendly.Shawn F.
Showed store opened at 6:00am online. I schedule for 6:30. Store didn't open until 7:00. Took 30-40 minutes to get everything finalized once they opened, despite checking in online days before. Did not have 1/2 the things we added to our order: moving blankets & a second furniture dolly. I made reservation 3 days before. During that time no store or uhaul rep contacted us about order variances. (Time/Equipment) Not sure if this is a uhaul or store issue, but it's poor business!Jason C.
Customer did not leave a comment.John S.
Customer did not leave a comment.Nicholas J.
Customer did not leave a comment.KATHY M.
Customer did not leave a comment.Steven J.