Nothing,Everything good.David A.
Customer Reviews for Scott's ACE Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WAYNE Barry M.
Everything was great!! The store manager went above and beyond to accommodate me!!! Will be recommending & using this location in the future!!!Wanda T.
I reserved 26 ft. truck, another customer reserved 20 ft. truck on same day as I. The other customer upgraded to the 26 ft. truck I reserved. When I arrived there was no 26 ft. truck that I reserved. My movers and husband all took off from work on this day, we did not receive the truck until that evening loosing nearly a whole day of work. The movers we not able to help us once the truck arrived. a huge inconvience and set back, closing on the sale of our home. The owner an manager at the store said it was out of their control. The other customer should not have taken the truck we reserved, he should have taken the truck he reserved. when we were called to the store to pick up our truck we were told that they canceled our original reservation once the other customer took our designated truck. This is bad business. I will not be using this company again and have advised my friends and family of this situation.Darrell R.
Customer did not leave a comment.Jacob C.
Customer did not leave a comment.JASON H.
Note to customer make sure you check in online made everything go smoothly, my Daughter rent one a few weeks ago and didn't and it took her muncher longer to check in. Bret was very helpful thanks for your help.Paul C.
Customer did not leave a comment.CHRISTOPHER O.
Customer did not leave a comment.ANITA T.
Customer did not leave a comment.Scott S.
they were gratechris V.
Customer did not leave a comment.MARK Y.
The truck was very when I picked it up but they expect you to clean it before you return it or they can charge a $25.00 and they could have cleaned it since the previous renter hadn't.Tonya S.
Need more employees that are beneficial to customers like this storeDerrin James L.
Customer did not leave a comment.terri H.
Customer did not leave a comment.chris B.
The people here are very friendly and helpful every thing went very smoothly.warren A.
Customer did not leave a comment.Bianca B.
Customer did not leave a comment.CRAIG V.
Customer did not leave a comment.Raven B.
For the workers to know the correct prices when quoting. And don't double charge the customers.Jazzrael J.
Very professional.KERN T.
Customer did not leave a comment.brenda P.
Customer did not leave a comment.Herbert D.
The False advertising of $19.99 for a pick up truck I paid $70 to go 40 miles with itryan L.
Customer did not leave a comment.DALLAS T.
Customer did not leave a comment.ricky H.
I was very pleased with this location.lindberg H.
Customer did not leave a comment.CRAIG V.
Customer did not leave a comment.Lois J.
Customer did not leave a comment.WILLIAM R.
Two tires one on each side had little to no tread on them. I took pictures of the tire issue. This is very dangerous and I had to drive very slow because I was afraid of what could happen.ADONIA WINETTE T.
The person that cked me out didnt tell me I had to put it back where the fuel started so I got charged 20$ for them to put it back .Susan H.
Customer did not leave a comment.JOEL N.
Customer did not leave a comment.Bob C.
Customer did not leave a comment.LeNika C.
Customer did not leave a comment.anita O.
Customer did not leave a comment.Roseanna E.
Customer did not leave a comment.Henry L.
Price to high I did not need but 1 hour and got charge 44 plus dollars that's expensivePierre D.
Customer did not leave a comment.CAROL W.
Everything was greatChad S.
Customer service with the older gentlemen upon entering the store was terrible. The younger man was nice, but was very new at dealing U-Haul. I stood there for 35 min waiting for just the keys after I had already did everything online.Noel S.
Good serviceEarl J.
I LOVE YOU GUYS AT ACE IF Y'ALL SOLD FOOD AND OTHER THINGS I WOULDN'T GO ANYWHERE ELSE!! y'all are all so friendly and GLAD to help customers!!Jennifer G.
The staff was super friendly, professional and helped with everything I needed.jeannine T.
All goodAnthony L.
Customer did not leave a comment.JOANNA W.
Customer did not leave a comment.Camille S.
Good advise on how to position vehicle over double axles. Store manager was obnoxiousPaul G.
Customer did not leave a comment.William N.
The equipment was in good mechanical condition, drove well, and served us well with no issues mechanical at all. The average rate comes from the cleanliness of the truck when I picked it up. I read that with the Covid-19 the equipment was being sanitized between users and that is hard to believe. There was drinking straw wrappers and dust and grime in the cab and it smelled like someone drove cross-country chain smoking green cigars. I had to go to a wash to clean enough bugs off the windshield to see to drive. It was not what I would consider, rent-ready.ROBERT M.
Customer did not leave a comment.kent L.
Customer did not leave a comment.keaundra A.
The mileage is killing me. I am a decorator. I paid $249. Last month. I went the same distance on Friday and paid $184.. I need a truck,but have find another Avenue for transport.betty B.
Helpful staff. Easy process.Desmond C.
Everything was great. I would use your service again.Walter V.
Customer did not leave a comment.Dickie E.
Customer did not leave a comment.brent B.
Customer did not leave a comment.Toby C.
Customer did not leave a comment.Kelli A.
They were very helpful and friendly.JESSIE H.
Everything was great thankasummer M.
Very friendly staff, truck was exceptionally clean. No issues at all, very quick service. Recommend to anyone!Ryan N.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.BRENDA W.
Other than a trailer brake light, things went smoothly after Ernie, the store manager got the wiring fixed, in a timely manner. He treated us like family. Would highly recommend this location and will call him when I need u-haul in the future!CARY C.
I paid $136.00 for Thursday, Friday and Saturday. I thought that the rental was $19. A day. I didn't buy the insurance. Thanks I will rent uhaul again.betty B.
Uhaul changed our truck reservation from a 20' to a 26' truck without our knowledge. Caused quiet a bit of turmoil and delayed our move. still waiting on a call back to discuss the rate. My rate was not adjusted on location.David G.
Great job at pick up and returnRickey L.
Everything was great. Brendan was very knowledgeable and I would definitely use Ace Hardware if I need a U-haul in the future.jj K.
Brennan, knew his job. He was very cold and made no eye contact. Not friendly. Needs to fine tune his people skills. Everyone else was warm and friendly.Shawn F.
Showed store opened at 6:00am online. I schedule for 6:30. Store didn't open until 7:00. Took 30-40 minutes to get everything finalized once they opened, despite checking in online days before. Did not have 1/2 the things we added to our order: moving blankets & a second furniture dolly. I made reservation 3 days before. During that time no store or uhaul rep contacted us about order variances. (Time/Equipment) Not sure if this is a uhaul or store issue, but it's poor business!Jason C.
Customer did not leave a comment.John S.
Customer did not leave a comment.Nicholas J.
Customer did not leave a comment.KATHY M.
Customer did not leave a comment.Steven J.
Customer did not leave a comment.Anita C.
The front chain did not have a clip to hook to the front of the vehicle so luckily we already had tow straps with us that we had to use to secure the vehicle being towed. Other than that the trip was good.Amanda G.
Customer did not leave a comment.RONALD B.
Nothing to improve. Service was great. Truck was clean. Thank y'allLisa C.
Customer did not leave a comment.JOE L.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.fonzie W.
Customer did not leave a comment.Renee G.
Customer did not leave a comment.Tronea J.
Customer did not leave a comment.eddie F.
Customer did not leave a comment.Vanessa C.
I was charged for insurance when I know for sure I unchecked the box to accept the insurance when I placed the order online. Also charging $1.09 per mile is unbelievably expensive. A $19.99 rental costs me $50+ plus gas. NEVER AGAIN!Ashley H.
Customer did not leave a comment.Cory H.
Customer did not leave a comment.CHERYL D.
Customer did not leave a comment.Winthurp K.
Customer did not leave a comment.Ernie V.
Customer did not leave a comment.Daphne J.
Nothing to improve, however, owner was over the top helpful in every way.GLENN J.
The guy who rented the U-haul to us did not write down the correct beginning mileage. This was not our fault but the guy who handled the return seemed to be angry with us. He was SCREAMING at us when my spouse disagreed with him about the mileage we would be charged with. My spouse told him to stop hollering at us. The guy said he just talked loud. I gently explained to the worker that he was being loud and that we had had a very rough day, and asked if he could be a bit quieter. He toned his voice down a LITTLE bit for us. When my spouse walked away he mentioned to me about how rude my spouse was. THEY NERVE!!! We were the customer. I was kind and told him thanks and again that we had had a rough day. I am guessing this guy was the boss because of his attitude and the staff stayed clear away from him. My spouse told me he complained to one of the outside workers but I was just ready to leave and not ask for anyone higher up.Kim G.
Tires on trailer would not hold airluke L.
Truck wasn't as clean as promised, finding a used and unsanitary baby's diaper under the passenger seat. Expected a fuel tank of gas instead of a fourth. Insurance fee should have been refunded once truck was returned. Truck was not well maintained as it was very difficult to shift to reverse. Dolly should be included with truck and not cost extra. Dolly's design made it hard to move certain items.Rachel D.
Customer did not leave a comment.shamar B.