Customer Reviews for Scottys Fleet Service
(U-Haul Neighborhood Dealer)

264 reviews

167 Cole Ln Bldg 1   Winchester, VA 22602

(540) 931-9396

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/11/2021 - 8/15/2021: Closed

Services at this Location:

Contact Us

(540) 931-9396

167 Cole Ln Bldg 1
Winchester, VA 22602

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/11/2021 - 8/15/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very nice and helpful customer service

KEVINM N. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Everything was good.

Calvin P. 
Rating:
4.0

Customer did not leave a comment.

KYLE J. 
Rating:
5.0

Customer did not leave a comment.

LARRYANDREW B. 
Rating:
5.0

Customer did not leave a comment.

JAMES Y. 
Rating:
5.0

Everything work out nice and clear and helpful assistance

ALEXHUMBERTO G. 
Rating:
3.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
4.0

On line communication with vendors needs vast improvement. I made my reservation and scheduled for 24/7 access. I received a call at 7pm the night before from UHaul stating my rental would not be available until 9 am when the location opened. I voiced my concern and how this would inconvenience me with my rental. The representative who called placed blame on the rental location. The truth of the matter is the vendor did not receive my rental notification until 7pm on June 23rd. The issue was brought to the attention of the area manager Steve. I was told he would contact me to discuss the possibility of a discount due to the inconvenience. I have not heard a word. Uhauls lack of communication with vendors is unacceptable and when you try to push blame on the vendor is unacceptable. Scott's was helpful but the area manager is not someone I would hire to work for me. No followup. Scott's gets a 5 for customer service. Uhaul gets a 1.

GREGORYEUGENE P. 
Rating:
4.0

Customer did not leave a comment.

RAYMONDFRANCOIS M. 
Rating:
3.0

Customer did not leave a comment.

THERESA A. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

JOANNE M. 
Rating:
3.0

Customer did not leave a comment.

Duane alan B. 
Rating:
5.0

Scotty's was so helpful. I would definitely recommend him to friends and family.

bruce D. 
Rating:
3.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
4.0

No comments, all went well

Johnnie S. 
Rating:
5.0

very informative!!!

Gary O. 
Rating:
3.0

The young man who assisted me in finalizing my transaction was very helpful and even showed me how to safely hitch and unhitch the trailer. However, when I returned the trailer on a Saturday afternoon the business was closed, which I was informed of by the rental agent when I picked up the trailer on Friday. When I received my final bill on Monday, I was shocked to see that I was charged an additional $15 cleaning fee for an open tandem axle trailer. How the trailer got dirty, I do not understand since I only hauled furniture and load of recyclable material. I realize $15 is not a great deal of money, but it is the simple fact that was charged the fee for a "dirty" trailer, which is a lie! I will not be renting from this facility again.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

KATHERINEMARIE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
5.0

Need for Oil Change light was on.

Brian G. 
Rating:
5.0

Great service, fast, and helpful

Wayne M. 
Rating:
5.0

Keep up the good work!

John F. 
Rating:
5.0

Customer did not leave a comment.

Leroy F. 
Rating:
5.0

Customer did not leave a comment.

Diego V. 
Rating:
5.0

Very professional nice people very helpful

marvin M. 
Rating:
5.0

People were very friendly

Justin K. 
Rating:
5.0

The rachets for the straps that hold the front wheels could be oiled, besides that everything went as expected, and no complaints

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
2.0

If I would have known that they would be this petty I would have wiped everything down better, they used my questioner to charge me I told them that I received a dirty truck and to take the fuel charges from me the app charged me $7 dollars they charged me $75 for equipment I did not get, a cleaning fee of $25 dollars there was not trash left be hind the truck was clean so I don't know what they charged me for and $75 for the dolly I stated I did not get! I better not get charged! I need my $3 back and I better not have any problems with this next drop! I'm so mad because if I would have known I would have went with a different company for this second trip! I never had any issues with uhaul before so I hope they fix this issue! This is not satisfying!

Susana S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Great experience! I would recommend highly!

cindy P. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Truck was clean but old and almost left me stranded. Could not get up hills and it wasn't even fully loaded. Also I called the 800 number after I received my bill. I was charged about $60 more than I should have been. I was never told I would be charged for 2 days when i only used it for one, never told the mileage was a different rate on weekends. Never told there was a $20.00 charge to drop off at night. I will never, ever use Uhaul again.

WALTERKARL R. 
Rating:
5.0

Wonderful

albert P. 
Rating:
3.0

We dropped off after hours which was hassle free but there was very limited space to park the stuck and many broke down cars in the lot.

Chris C. 
Rating:
5.0

I lived the services! Excellent place will go back again

BRANDONMICHEL N. 
Rating:
5.0

Customer did not leave a comment.

Brendan M. 
Rating:
5.0

Helped me drop off trailer despite pouring rain

THOMASLATHROP B. 
Rating:
5.0

Even though it was a Sunday and the office was closed, an agent came out to help and finished up the order so that I got an emailed final receipt while I was there.

CINDYL S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERD M. 
Rating:
5.0

Customer did not leave a comment.

MAURICEALBERT H. 
Rating:
4.0

I had an excellent experience. Very attentive.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer service was great!

Francis E. 
Rating:
5.0

Jackie and Scotty are great. Very helpful.

Howard E. 
Rating:
5.0

Customer did not leave a comment.

ALFREDGEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Not sure I would do it online again... too much hassle with all the phone calls to people that were not home, etc. [or did not answer their cell phones]. Took us about an hour to be able to drive away.

Keith G. 
Rating:
5.0

Scotty was very friendly and helpful.

RICHARDMARK A. 
Rating:
1.0

The Uhaul location issued me the wrong trailer. The trailer number didn't match the contract number. When I turned the trailer in I was told I couldn't leave until I resolved the issue with the incorrect trailer being issued to me. I called the issuing location. They were befuddled, told me there was nothing they could do. The receiving Uhaul location called the issuing Uhaul location. The issuing Uhaul location hung up on them. At that point they allowed me to leave saying the issuing Uhaul location is “all screwed up”.

WILLIAMDOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

Colin J. 
Rating:
5.0

second time using their services, was excellent just like the first time.

DONOVANCHRISTOPH G. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

THOMASALAN B. 
Rating:
5.0

Nothing. Scotty and the lady that checked me in was fantastic. Wonderful experience.

ANDREWLEE R. 
Rating:
5.0

Great Service

JACOBAARON M. 
Rating:
5.0

Very attentive And courteous.

Phil W. 
Rating:
3.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

Scotty was amazing. Great owner and overall person. Helped from start to finish and assisted with every aspect of getting my vehicle ready to tow a trailer. Recommend renting from this U-haul at all times!

ISSAJAMILL R. 
Rating:
2.0

Customer did not leave a comment.

Syed K. 
Rating:
5.0

Customer did not leave a comment.

Muhammad F. 
Rating:
5.0

Customer did not leave a comment.

Muhammad F. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Great service, very informative and polite employees. I would use this location and business again.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Dena B. 
Rating:
5.0

Just keep doing what you are doing--I was highly satisfied!!!

Roscoe M. 
Rating:
4.0

Was given the wrong size auto transport the 2016 Chevrolet traverse did not fix on the auto transport call customer service they said that was all they had and it was rented as one unit so i towed a empty auto transposer to my new location which i paid for and could not use

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

Vicki D. 
Rating:
4.0

Fast and friendly service. I was in and out in no time! They even pulled the truck out for me. Would definitely recommend!

James Edward D. 
Rating:
5.0

The online app pick up did not work at all and nobody answered any of my questions in the live chat while I awaited approval for over 20 minutes and it never came. If the people at this location weren't so nice I would never use U-Haul again

Tonmy R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Muhammad F. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

it was great so all is well

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
Rating:
4.0

Great, friendly service. Truck was clean, but beginning to show its age at 85K miles.

Craig T. 
Rating:
5.0

Every thing was great

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Carol G. 
Rating:
4.0

The owner meet me at his business on his day off so that I could get a receipt and to make sure I got unhooked ok.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

jacqueline H. 
Rating:
5.0

Scotty and his staff were extremely respectful, considerate, helpfull, and professional. Quick and painless check out.

Afshin G. 
Rating:
2.0

Better signage More parking Reduce mileage fee

John F. 
Rating:
5.0

Smooth and easy transaction!

laura B. 
Rating:
5.0

Fantastic! Fast and simple service with a smile????

Sophronia S. 
Rating:
5.0

Those people are outstanding I wouldn't change a thing!

Chris J. 
Rating:
5.0

Location was right off of Rt 7 in Winchester, Va. The owner was there. Paper work was dispensed of quickky, and cargo can was brand new. A great experience. Thank you.

Gary R. 
Rating:
5.0

Fantastic! Nice people, great service. I would recommend them highly

Chris J. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

I only the pick up truck for an hour to move some flooring. It looked and drove as if the truck was brand new.

jeff L. 
No reviews have been submitted for this location.

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