Very profesional transaction,the agent super nice,thanks,Kim V.
Customer Reviews for Scottys Party Pak
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner of shop arrived at 10am, which is when his regular business opens (liquor store). I had no problem with it, until I had to wait for him to do all of his regular opening duties for his business before taking care of an awaiting U-Haul customer that was there 20 min early to make sure I got the truck asap with a reservation to pick up truck at 10am. Once he was ready to take care of me, he found out that the truck I was picking up had not been checked in. He had some problem with the system checking it in and navigating the system. Finally he was able to check it in and then had to open my reservation and try to check the truck and dolly out to me. He again had problems with the system. Approximately 45 min after opening the door, I was escorted to the truck, which had NOT been cleaned or checked over for a long road trip. He then pointed at a dolly that was NOT attached/connected to the truck and told me to hook it up, so he could go back inside and finish the process. I know that is NOT my job to hook up the dolly, but I did it anyway just to get things done. AGAIN, the truck was NOT cleaned specially now days with COVID issues, which is unacceptable. I took the truck anyway because I need it. I eventually left the pick up location at 10:55 and that is not counting that I was there 20 minutes before it even opened (I know it's was my choice to be there early, but needed the truck asap).. My urgency was that I had hired 2 subjects (10am), who were waiting form me at the residence to help me load up the truck and I basically PAID them one hour each for standing around waiting for me to arrive at the location with the truck. I found this experience extremely upsetting at the amount of time it took, the lack of equipment maintenance (cleaning) and quality of service. I would NOT recommend anyone to pick up at that location.GUILLERMO T.
Customer did not leave a comment.Jacqueline M.
This was a horrible experience. The man at the rental place spoke almost no English. He knew absolutely nothing about the equipment and how to hook it up. Could not answer any questions. He said he was a substitute. Anyway we went by the T& T Farm Supply which is where we were supposed to pick up the trailer originally. They looked at the way it was hooked up. It was not correct, but they were kind enough to fix the hookup for us. Again not a good experience at all.Deborah C.
The internet was down, but the lady handled that and a line of people looking for trucks with grace and poise.Stephany S.
Easy fast service and well executed rental.terry C.
All was wellSAMUEL THOMAS T.
Customer did not leave a comment.Charlotte M.
Customer did not leave a comment.Dallas A.
Customer did not leave a comment.lyn H.
Customer did not leave a comment.Shanda T.
Customer did not leave a comment.Ivan G.
The rep was very rude.Jack D.
While I understand, Uhaul rentals are not a primary job function for someone working at this location (a liquor store) the fact they offer the service, they need to treat their Uhaul customers with the same level of customer service as their store customers. We were treated as though we were an inconvenience and essentially charged for two extra days. I understand one extra day. Our rental was for Friday at 10:30am to Sunday at noon. If we were to be charged for the extra day since this location is closed on Sundays, that is acceptable. What is not acceptable is that we were charged a fourth day upon return of the rental, even though we returned it by noon on Sunday and have time stamped photos to prove the return. The trailer was in its place Monday morning when the store opened, yet when they finally got around to doing their part to check it back in, we we're charged the fourth day. So we paid for four full days, even though we only had possession of the trailer for less than 50 hours.DWAYNE O.
Pickup was quick and easy, the clerk was very niceWILLIE J.
Great customer service Great location Great experience overallSHERRY C.
Very good and easy to work with.Corey B.
Customer did not leave a comment.SAMUEL S.
easy and quickDELESSIA R.
Customer did not leave a comment.CLIFFORD M.
Customer did not leave a comment.SHAMIA J.
Overall great experience. Always easy transaction when renting from uhaulHECTOR D.
I had a very positive experience with the customer service.REGINA S.
They didn't give cash back for the deposit and I had no card on file. Now I have to wait for my money. So now I'm down $300 that could be spend for Christmas. Thanks U-Haul. Took all my moneyâ€¦Janie B.
Customer did not leave a comment.RICARDO P.
Customer did not leave a comment.Desiree B.
All accessories were missing and I had to drive and go to another place to get them, so not only were they missing, I had to pay per mile to get replacements.Jimmie C.
My experience was good until I was charged another $99 that I was not made aware of. This was not reflected on my receipt and was not approved by me. The van I rented was returned with the correct amount of gas, clean, on time, and in the same condition that it was in when I picked it up. I would like a refund of the $99.william S.
My Receipt Said 56.67 And They Charged My Card 65.17 ! I Would Like The Rest Of My Money BackQUINTON B.
Customer did not leave a comment.Kamryn H.
Customer did not leave a comment.Robin E.
The AC did not work once I contacted U-Haul manager Thomas he advised the AC was a privilege so if they were not going to fix itJOSUE L.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Gennice R.
Customer did not leave a comment.Tamara C.
No commentPAUL B.
Customer did not leave a comment.Ralph V.
There were several problems with the truck...loose outside mirror on passenger side, drivers side visor fell off, check engine light came on several times, A/C blower would not stay on..would go off and on continuously. And I don't understand why you charge a mileage rate (.79/mile) on top of a fuel charge...what a complete ripoff!!!!!!!!!!!!!!!!! Will never use your service again!!!!!!!!!!!!!!!!!Janice R.
Have correct equipment at the right time.Octavia J.
Had to wait two hours from pickup time because dollies I ordered were not in truck. Lady was rude to Traffic control that I was on speakerphone withKaden H.
Was a tremendous convenience for a rental in an urgent situation.JOHN B.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Lillian O.
The gas was a quarter tank off so i had to put in extra gas because i didnt notice it until i was a mile down the road, i took pictures and called them immediately and the rude lady behind the counter told me that there was nothing i could do. She admitted to me that often times people check back in on the app and lie and they dont double check that the customer put in the correct info. So whoever had the truck before me lied about the gas in the truck. They put that it had 7/8 when it actually had barely above 5/8... so yeah im not happy at all that i got screwed over!!! And the lady didnt even know how to read the gas gauge in 1/8 sections so when i got back she was going to charge me AGAIN for another 1/8 of a tank until i showed her that it was on 7/8 where it was allegedly suppose to be. It cost me about 20 bucks for that quarter tank that it was off. UghhhhhLELDON B.
Customer did not leave a comment.Hugo S.
Cheryl at the location was incredibly rude and lacked any sort of customer service and even got into a yelling match with me in the middle of the liquor store wherw the authorized uhaul dealer is located. I will NOT return to this location.KIRBY L.
The lady said the bed was dirty and she was going to have to sweep it out. We brought it back the same way we got it.ROBIN MARIE P.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.KEITH K.
Customer did not leave a comment.JESSE H.
Customer did not leave a comment.MICHAEL S.
The experience was good, safe and convenient.Sheri B.
Nothing everything was perfectDANIEL T.
Online pickup was very lengthy and confusing. We had to call and it took us 48 minutes to complete.Tad I.
Customer did not leave a comment.Elmer P.
Customer did not leave a comment.ana S.
Customer did not leave a comment.George L.
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.WILLIAM H.
This location was great but that was after I had left another location that did not even have a truck available. no one knows how I can get my $50.00 refund for the original location that I was to pick the truck up was not available.Steven N.
Customer did not leave a comment.mark C.
Customer did not leave a comment.TONYA D.
dropped on Sunday, place was closed, I swept truck so I would not be charged, and I still was charge for.that, not happy at all, if somebody actually reads this, call me if I am.getting refunded, if not dont waste time.JESUS C.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.curtis N.
Customer did not leave a comment.Thomesha W.
Customer did not leave a comment.demarco B.
The person assisting me with renting the truck did not know what he was doing. Had me there for an hour trying to figure out how to get the contract printed out, then told me to be sure I return the truck on time even though he took up an hour of my rental time trying to work out the system. Never again will I rent from this location! Too much of a hassle! I have never had this much of an issue with any other rental.Lakeshia F.
It is affiliated with a liquor store in a very small town. So the operator was not only selling beer but taking care of U-Haul orders. She was very sweet but very overworked with the business of the store and the U-Haul on the side. We got it done but it took almost an hour waiting on her to take care of liquor customers which came first.Sheryl W.
Customer did not leave a comment.PATRICIA ANN B.
Customer did not leave a comment.terry M.
Customer did not leave a comment.David H.
Worst experience ever wasHayley S.
Keep what internet states on pricing the same when in personSuzue H.
Customer did not leave a comment.Debra H.
Pick-up and drop off is a liquor store. Employees not trained for rental businessShane W.