Customer Reviews for Scottys Party Pak
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was set up to go to grand saline location, which was near my house. When I got to the location the person running the store was an hour and a half away and told me to wait. I had to move locations. Then the customer service person got me to a location. She had to call me back because the location didn’t have a trailer. She relocated me a business 40 minutes away from house but on my way to where I was going. Retrieved my items and wanted to return trailer to grand saline. But I had to drive 40 minutes to the location I rented trailer from, this was very disappointing. I already had a long day driving with the trailer, I didn’t want to drive that far to return it.

Rating:

5.0

Always explain the returning process to the customer. Not everyone has used the company before and do not know the full pick up/drop off process. Customer service helped out though.

Rating:

5.0

Great service and friendly staff thanks

Rating:

5.0

Great service.. pleasant lady at the front counter.

Rating:

5.0

The staff was great. I love her sense of humor.

Rating:

4.0

Thanks for the great customer service.

Rating:

5.0

Keep up the good work been a customer of Scotty's for almost 20 years and my parents have been customers for even longer. Great staff and service.

Rating:

5.0

Provide complimentary snacks like chips and candy bars🤣🤣🤣

Rating:

3.0

The pick up place was good but they did not follow the plan. I was switched from a truck to a van box truck and it was supposed to be $355 each week with free mileage. Wound up paying for mileage and $19.95 a day. With the insurance it was $140 higher than it should have been. The entire switching and confusion was unnecessary and it seemed like too many people involved and NONE of them seemed to communicate with each other very well. I was given three different reasons why the pickups were no longer available from three different people over the phone. I have rented twice before this time from PRS in Forney, now I know why they have left the program. You can search the text string for the deal I was given after the second botched phase of the original contract. Suffice to say after this experience, I will not ever use your service again. Scotty's told me TWICE I was NOT charged for mileage, but when I got my receipt it was written out plain as day with no regard for the second contract. Your people apparently do not honor the agreements given to the renters.

Rating:

5.0

Be aware that Scotty's does not open until 10AM, in the event you require a vehicle earlier in the morning.

Rating:

1.0

The person was extremely rude, she was Non-Professional. I have rented you U-Hauls many times over the years and have had wonderful experiences. By far she was the worst!!

Rating:

5.0

This was not the original truck we were suppose to pick up. 1st truck was at a different location and had a bad tire. They sent us to Scotty's and we had to wait until they opened. They took really good care of us!

Rating:

4.0

Location was a bit unorthodox but the lady was incredibly nice and helpful and all went well. Thanks

Rating:

4.0

First time I rented a Uhual with no issues. Smooth transaction. I will definitely use them again. Greatly appreciated!

Rating:

5.0

Awesome experience, in and out, and got the work done.

Rating:

2.0

The person renting was rude and hard of hearing. Had to yell unnecessary to rent. Will never rent here again!

Rating:

4.0

The lady who checked the truck in was friendly and in disbelief that a U-Haul facility rented the truck in the condition it was in. The condition of the truck had nothing to do with the drop off. It was picked up in filthy, unmaintained condition, .

Rating:

5.0

Our pick up spot and delivery spot were great!!!

Rating:

5.0

Excellent

Rating:

2.0

The person was in an unpleasant mood, stating that nothing showed up on her system that the trailer was coming. She made it seem like it was my fault. Overall, she seemed peeved that I showed up at all.

Rating:

5.0

vehicle was good for a local use but 116000 mi on the dash i think it is time for some new trucks.

Rating:

1.0

Lady was rude and messed up my booking and charged extra charges

Rating:

3.0

"I returned the truck earlier than expected because it suddenly veered to the left and had issues with the front right-end. However, I noticed that you have not deducted the amount for the time that I did not use the truck. I tried to check in at three other locations, including one on Ferguson Rd and another on 80, but unfortunately, the check-in status on the app was not working. I did not receive any assistance. Therefore, I kindly request you to rectify this issue as soon as possible. Thank you."

Rating:

4.0

All good guys

Rating:

5.0

Please make the mobile pick up more user friendly.

Rating:

5.0

They were very friendly and helpful

Rating:

5.0

Excellent service, no problems at all.

Rating:

5.0

I’ll be coming back to this location and the customer service rep was very helpful. The only thing I did not agree with was I arrived a little late I could not find location plus some traffic and charged for a whole day.

Rating:

5.0

So easy doing a mobile pickup after hours.

Rating:

5.0

I wish I knew the lady's name that was working the day we picked up the U-Haul, but she was extremely helpful and made everything extremely easy. She even had the trailer raised up and waiting for us to back up to it. I'm used to setting everything up and putting the trailer on the truck, but she grabbed everything and did it before I could even bend over. She was nice enough to place X's on every ding we saw, plus more that she saw and we didn't. I've rented U-Hauls quite a few times and this is BY FAR the best experience I've ever had. I'm just sorry I didn't catch her name because she deserves to be recognized. All the other places I've rented U-Hauls from were actual U-Haul headquarters. This lady should be a Regional Manager over those locations as she could teach them a thing or two about customer service.

Rating:

5.0

Very good!!!

Rating:

1.0

Visited location twice. The lady that worked there was racist. First visited she did not lease a truck she claimed she could not find my address in the system but she found my name. I had previously rented numerous trucks. Second time Scheduled to pick up a truck at 10:00 Saturday morning. I arrived around 10:35 and she if I would not have arrived in the next 20 minutes she was going to give my truck away. I ask why she would say that I was standing in front of her. She said she could have and still can. That was the only truck that size in my area so I was at her mercy so I kept my mouth close. I will not go back ever.

Rating:

1.0

Store lady was very distressed I was returning my 2 units,kind of rude,actually refused my drop off, wasn't until by chance Thomas Malenda (Area Mgr.) And asked if I needed help,he took control of the situation and created a very satisfying experience, So well in fact, we discussed myself applying for a job with hisU Haul store in the spring,Great job by him...

Rating:

1.0

Explain the mileage part.

Rating:

1.0

Better comster service

Rating:

1.0

When first starting the vehicle the tire pressure warning light was on, I grabbed the representative who gave me keys and he said “it should be fine just call the 1800 number if it goes flat”. I had to fill up the tire 2 times as it was going flat and had a bad valve stem. The check engine light flashed on multiple times. Very bad, I want a refund

Rating:

1.0

made reservation 10 days in advance then day of rental uhaul made me drive an hour to pick a smaller truck

Rating:

5.0

Nothing. Pick up and drop off were super easy. Everyone very friendly.

Rating:

5.0

Friendly and fast service A+++

Rating:

5.0

Thanks, Cheryl for making it easy!

Rating:

1.0

This woman is the worst representation of a company I have ever seen. She was yelling at us, smoking cigarettes, would not give us her name or a receipt for the return of the trailer. She was the most unpleasant person I have come across in a very long time. Her location is bad, easy to drive right by and she is awful.

Rating:

2.0

The lady was extremely rude. She told us to physically move trailer to one spot and back truck into another because she wasn’t paid enough for that type of work. She then said when she got around to it she would check out the truck and trailer and email us a receipt. She didn’t have any customers so we told her we weren’t leaving until she checked everything out and obtained a receipt.

Rating:

5.0

Overall good, easy location, process was good, long and annoying but understandable, lock 🔒 was hard to undo, truck was totally smaller than I remember but I guess it was correct ✅

Rating:

1.0

Lady behind the desk was rude.