Customer Reviews for Sears Hometown
(U-Haul Neighborhood Dealer)

555 reviews

205 S Dexter St   Ionia, MI 48846

(616) 522-5538

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 522-5538

205 S Dexter St
Ionia, MI 48846

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

N/A

WILMA GLADYS D. 
Rating:
5.0

Customer did not leave a comment.

SCOTTBRANDON G. 
Rating:
5.0

Customer did not leave a comment.

RANDY LEE B. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
4.0

The trailer rented was very dirty on the outside, but clean on the inside. The driver side fender had a small dent, but the photo I took would not upload to the site. I saved a photo on my cell phone in case you need it.

JAMES PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

DAVID JAMES E. 
Rating:
5.0

While we were grateful for being able to extend our rental by a day twice since our work schedules changed and unloading didn't go as planned, we were unable to find a way to extend the rental on the mobile site. Both days we called to extend, we had to wait on hold for more than 20 minutes each time. When we reached a representative each time, she was helpful and the change in the contract was quick and easy. However, part of the hold message asked us to go online to extend the reservation when we couldn't find that option. Perhaps it's a discrepancy between the mobile site and the full site, but no matter the issue, a quicker resolution to extending it online would be great.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

Charged me for two days when trailer was back on time, even waited for the guy to move a truck so I could put the car trailer where he wanted whick took a forever because he grabbed wrong keys Not very happy about this and I will make sure to check else where for rentals from this point

ANDREW MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
2.0

Anything was ok until I took the truck back. Never gave me no paper work when I rented the truck ..when I took the truck back the u-haul people they should of been 3/8 gas in the truck they lied..when I got in the truck in only had 1/4 of a tank of gas I Argued with them but made no difference they charge me 4.40 cent a gallon of gas for two days of rental I was charged almost 160.00 dollars ...not happy at all ..I will never go there ago again ..then I fought to you they charge me for insurance to and never asked if I need it ...again not very happy with the ionia uhaul (sears) ionia michigan

Duane F. 
Rating:
2.0

Customer did not leave a comment.

JEFFREY RICHARD C. 
Rating:
1.0

Customer did not leave a comment.

SHANNON SUE L. 
Rating:
5.0

Just what we needed close to home and easy

ROBERT JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Oliver M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WAYNE C. 
Rating:
5.0

Chad the Gentleman working this day was most helpful hooked up my trailer checked the light tires as well as conditions of my tires for safety and air pressure well above and beyond any other place I've rented cudos to this fine gentleman

Randy E. 
Rating:
5.0

Customer did not leave a comment.

JAMES JON C. 
Rating:
2.0

Customer did not leave a comment.

DARRELL LYN K. 
Rating:
5.0

Customer did not leave a comment.

KATHLEENANN D. 
Rating:
5.0

These guys are awesome, no delays, in and out and on my way! Thank you!!

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

darrin C. 
Rating:
5.0

Customer did not leave a comment.

otis M. 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
5.0

Customer did not leave a comment.

tom R. 
Rating:
5.0

Tiedown Belt crank was rusty and hard to work

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

Melisa L. 
Rating:
5.0

Make sure interior doesn't have a smoke smell. Plus the box was a bit dusty.

michael F. 
Rating:
2.0

I asked for a car dolly, and after waiting around for 20 min of paperwork i ended up getting a trailor instead that was 12 dollars more than the dolly and not what i wanted. instead of making a fuss i took the trailor wasnt offered a rebate for mistake

Andy L. 
Rating:
5.0

The guy's there were friendly and helpful. I would use this location again!!

Joseph S. 
Rating:
4.0

Don't charge mileage. Since when did this start? I will not rent a truck from uhaul again for this reason it's like a double fee!

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

shane A. 
Rating:
5.0

Customer did not leave a comment.

Barb D. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

It was very expensive

Julie R. 
Rating:
5.0

Customer did not leave a comment.

kennith C. 
Rating:
2.0

The owner was quite rude

ann M. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

charity P. 
Rating:
4.0

Customer did not leave a comment.

makala A. 
Rating:
5.0

Mobile check in was not working

Brock S. 
Rating:
3.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Velvet C. 
Rating:
1.0

Billing

Garry A. 
Rating:
4.0

The mirrors didn't work. You need to provide instructions. My brother tried and even he couldn't make them move except into a place that made the view worse.

Linda O. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
5.0

Customer did not leave a comment.

BRUCE ALAN D. 
Rating:
4.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Customer did not leave a comment.

Drew K. 
Rating:
5.0

Staff was great & listened to my needs in renting 😊

Cindy M. 
Rating:
4.0

No issues with my rental equipment, great job Uhaul.

Jerome B. 
Rating:
5.0

I thought they closed at 6 but With covid the hours had changed to 5 pm. I should up at 5 to 5 and the gentleman was super friendly and even after a miss understanding he still stayed and was great to rent from. I love this location and people.

Charles S. 
Rating:
1.0

Place was great. The truck was horrible. Very bad maintenance. It was failing apart.

Jeremy K. 
Rating:
3.0

The Air didn't work and had to waste valuable time getting a new truck. Wasn't offered an apology or discount for time wasted.

Dale E. 
Rating:
5.0

Quick and easy pick up and drop off. Great service!

Abe S. 
Rating:
5.0

Customer did not leave a comment.

pat R. 
Rating:
2.0

Validate info before customer leaves, the odometer was wrong and I was charge for 11miles more than I drove, did not check the paperwork because the clerk charged me 50 miles up front. When I called it to his attention he told me he takes pictures of the odometer when he checks it in but had deleted the photo, A Very unsatisfied customer

james K. 
Rating:
4.0

Customer did not leave a comment.

JOHN DUANE K. 
Rating:
1.0

It wasnt cleaned and the air didn't work correctly. it was all not havent air at all..I tried to call and report it .But, was on hold for about 20 mins .so I just hung up! I will be doing my business else where from now on..I can rent a truck for a 139.dollars for 24 hours with unlimited miles..I definitely learned my lesson as to why I stopped renting from uhaul!

amy C. 
Rating:
4.0

The service was problem-free.

Jeff B. 
Rating:
2.0

The truck cab was filthy and the ash tray was packed full with cigarette ash and left open. There was a water bottle left on the seat. The location didn't have the other equipment I rented but that's not a big deal. The truck itself needs an alignment for sure and there was a popping sound in the cab that I couldn't figure out where it was coming from.

nick L. 
Rating:
4.0

Customer did not leave a comment.

riva S. 
Rating:
5.0

Customer did not leave a comment.

charles A. 
Rating:
5.0

Customer did not leave a comment.

Heather E. 
Rating:
3.0

It was extremely surprising that during this Covid pandemic that the truck cab was not cleaned after last driver. Lysol wipes were filthy after wiping it down twice. Lever to adjust seat was sticky and ashtray contained ashes. Otherwise, everything was great. I cannot refer to a friend due to the lack of cleaning during a pandemic.

Steve T. 
Rating:
5.0

First time visit. Very nice surprise. Quick and quite pleasant. Will definitely visit again. This is a "hidden gem"

Arthur M. 
Rating:
4.0

I had to wait 10 minutes and 15 seconds for someone to answer the phone the first time I call. The second time I called it was 9 minutes and 50 seconds. The first person took info and said they had it when I called back. They didn't. Why should anyone have to wait that long to talk to someone. There is only one person working in Sears store.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

max M. 
Rating:
2.0

The attendant at this location was very distracted and uninterested in helping customers that needed it. Poor communication throughout the entire process.

Andy D. 
Rating:
5.0

Chad at Sears was kind, efficient and thorough in getting us the U-Haul and making sure everything was ready when we needed it. Thank you for an excellent van and well-trained personnel to make our move go so smoothly.

LAURA S. 
Rating:
5.0

Great experience

AMY P. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEONARD W. 
Rating:
4.0

Customer did not leave a comment.

joshua B. 
Rating:
5.0

You guys are doing just fine, thank you for your service

Donavan H. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Did not care for the self check in and out. Had issues because my phone was "too low" and also "low memory". Wasted time trying to get this to work. Had to have clerk take a picture of fuel & mileage for one issue and ended up restarting my phone to fix the low memory issue.

Tony P. 
Rating:
4.0

If you change drop off location on the customer tell them, do not just have it in the paperwork.

DENISE MARIE T. 
Rating:
5.0

Quick and easy

Llyod Z. 
Rating:
5.0

None

vicky S. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Rita F. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
4.0

No complaint s everything went very good or

arthur A. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
No reviews have been submitted for this location.

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