Customer Reviews for Sears of Newport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sears of Newport

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wendy d. on

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Customer did not leave a comment.

Nancy F. on

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Service expert was very friendly, knowledgable, and quick. Truck was new, clean, and there at the pickup time.

Ron C. on

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Problems with the internet at the pickup location caused a lengthy delay in processing the contract (45 minutes). Same issue when returning the car dolly. I had to call customer service to get a receipt printed showing I returned the equipment..

David N. on

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VICTOR S. on

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Awesome service. Fast and quick.

Donald P. on

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Andrew R. on

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We just put the keys in a drop box, did not talk to anyone or go inside. I am sure it is fine.

Dave M. on

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ED G. on

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ED G. on

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CASEY B. on

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The Young man there did not know how to check in a vehicle. Had to call store manager or someone. Tried to charge me a late charge on a truck that I did not have for 24 hours. Told me that I did not drop it off during business hours the day before. The vehicle was there overnight and there was NO drop box. Paper work gave me until 8am the next day. Told me "It was in the paper work".

Douglas T. on

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service was good, equipment was tired.

THOMAS R. on

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The truck I rented reeked of cigarette smoke which was bothersome to us as non-smokers. You would be wise to establish a strict NO SMOKING policy for your vehicles and if a renter does smoke in the vehicle have it properly deodorized before renting it again.