Customer did not leave a comment.Lyn B.
Customer Reviews for SEC Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No comments needed they were so gracious and kind!Mary L.
Customer did not leave a comment.Matt C.
Customer did not leave a comment.Clint P.
We tried a different location first. Took over an hour bc the person was FaceTiming someone for our information. Not only that when we went to pay for it before canceling they were FaceTiming my credit card and taking pictures. Uhaul you need to be better and hold these owners accountable. Second location where we picked up the truck finally in Gleason was great.Joe C.
Great customer service !!LEAH S.
You charged a fuel usage that I did not use after talking to you on the phone & telling you there was a dispute, photos submitted & a claim #. The tank was on less than 3/4 of a tank when I picked it up and it was on 3/4 of a tank when I dropped it off. I actually left a surplus of gas in the gas tank. I submitted photos to H-Haul to prove the fraud and I was still charged. I am not paying these fraudulent charges. 3986275 is my customer service action claim number.Ronnie W.
Customer did not leave a comment.Rhonda D.
I never got instructions on how to return the truck. No text or email. I called the number and got a voicemail none ever called back. Finally figured it out.Richard D.
Customer did not leave a comment.Thomas D.
I brought it back with just as much fuel as I picked the truck up with and they charged me for two gallons of fuel. I was also approached by a drunk guy walking through the area that tried to open the door of my truck my wife was driving while he screamed at us that he would kill usâ€¦ the cops were called. Overall bad area for a drop off location.Connor N.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.George V.
Signage from the highwayWalter R.
Great customer service and well maintained equipment. I will be back.michael S.
I rented a truck for 6hrs, which wen u rent a truck I thought for 24 hrs.But anyway I call the store she said she will push the rent back. Then come to find out she charge me for 2 days. And was goes for 7 hrs. Never rent at Gleason tn location. They are CROOKS!!!!!Adrian P.
I had a reservation for a 26ft truck in Paris, TN at G1 Shed Haulers. I made the reservation online. The truck was not there so had to make new reservation and get one in Gleason, TN. Wasted 2 hours both picking up and dropping off plus had to drive a total of 70 extra miles which cost almost $70 extra. Not happy with UHaul!Mitch H.
The pick up of the rental truck was completed online and a phone call to the business. The truck was clean (with some pet hair in the middle seat) and ready to go once we picked it upMike S.
Nothing! Shawn is the greatest and you are lucky to have her representing U-Haul.RALPH J.
Nice super servicetammy C.
Keep up the great customer centric service!Jeffrey F.
Don't charge so much for the gas . I was being kicked out of my home with no job and did not expect bill to be highsheila T.
Customer did not leave a comment.DARA G.
Ensure your website is functioning properly! Had to create 2 separate contracts, one for the truck, the other for the car dolly. That was due to the system not functioning properly. Other than that, excellent!AUSTIN S.
Everything went good. I would definitely use there service againMARK M.
Customer did not leave a comment.COREY A.
Customer did not leave a comment.MICHAEL R.
Have people in place that know the business in an out. Anyone that is a franchisee of U-Haul is an extension of you. I have been lied to for price I was rushed and was miss leaded. I am not satisfied. This was a horrible experience. Shawn is unprofessional, hung up the phone, Ignored my calls and did not communicate. I have voice recordings and proof of what she lead me to believe. I reiterated 3 times â€œwill I be charged etcâ€ she assured me I will pay only the difference etc.MALIK H.
They made renting a breeze and we're extremely helpful. We really appreciated the customer service that went above and beyond what we see in other circumstances! Thank youWendy and Kent D.
I would like to be contacted by a representative about my experience at the McKenzie, TN location anytime after 3 p.m. any day of the weekMICHAEL L.
Keep on doing things this way!CINDY H.
Customer did not leave a comment.MELANIE N.
Customer did not leave a comment.JOAN R.
Customer did not leave a comment.Latisha R.
I chose this facility because the website claimed it was open from 7am to 7pm on Saturday. It was not open at all. I got there at 11 am and it was a ghost town. I finally figured out what to do and then spent almost half an hour getting the key to the truck from the lock box. Considering that I had thought I had already provided the required data, only to have to go through the entire process again. Wasted 45 minutes of my time and I only had 6 hours to start with. I will have to really think about who I will use the next time I need to rent a truck. Probably won't be U-HaulJohn W.
She went above and beyond to assist me in every way possible. If I ever need services again I will definitely be going back and recommending her to all my friends and family. ABOVE AND BEYOND!!! She deserves a raise!!TAMMY B.
App would not let me pickup. Had to call and wait on hold for over 30 mins. The person who helped me was awesome.Zachary R.
Customer did not leave a comment.MARQUETTIA B.
The staff at this location were fantastic.Violetta T.
Nothing, service could not be better. Shawn is awesome!RALPH J.
It was a good experience an I will use them aginMark M.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.DOYLE A.
Customer did not leave a comment.SHARON T.
Customer did not leave a comment.George V.
I was able to rent a truck at the last minute for picking up a mattress, the rental place was immaculate and very friendly!Brian F.
Customer did not leave a comment.Gregory C.