Had a reservation for a 15” truck at 11. Called me at 10:50 saying the truck I had booked is over 3 hours late so they are going to reroute me and find me a different one. Ended up getting a truck 45min later. Went by the location I was supposed to originally pick up my truck and there were 2 15” sitting in the parking lot. Also ordered a mattress bag and made up pay for it again. Guy we talked to on the phone had such a thick accent we couldn’t understand him either which made the process difficult.
Ethan D
Customer Reviews for Second Ave Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not the fault of the depot partner. My booking showed pickup at 1106 Mountain Road and when I got there the 1st rep could not find my rental truck. Store manager then determined that the truck was not there and at 126 2nd Avenue. I had to go there, despite the location in my app shoing me to pick up at 1106 mountain road. When I got there, it was a convenience store with one truck. The only person working at this store had been there only a week and had no idea how to rent a UHaul truck. He called the store owner and I had to wait for him to come in to get my rental. UHaul has actual locations all over our city so I don't know why they are using the small, contract "dealers". I was delayed about an hour while my movers were waiting. Customer service dealt with it promptly and with no questions asked, providing a $50 re-imbursement for the rental. Customer service was great, but you have to do better coordinating pickup and drop off. I have rented before and will rent again. This was my worst experience and I know that can happen - its not the end of the world. I just hope you will take this feedback into consideration when planning improvements to the service and customer experience.
Kent DEverything went very smooth and it was a very good price, no complaints
Marie-Helene WEverything was great. Only issue was being charged 97$ when receip said i paid 91.$
William BLower prices.. I rented the smallest truck u- haul had that said 19.95 a day hmmm..rented it for 5 hrs, went 53 kilometers total price 83.00 for the truck and 44. for fuel. So advertised at 19.95 a day paid 127.00 for 5 hrs..
MICHAEL RNothing🙂
M JMy uhaul agent was very informative and extremely helpful 10 out of 10 I will definitely be recommending my friends and family to that location
Elizabeth M