Customer did not leave a comment.
Hernan G
Customer Reviews for Second Chance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received a call from U-haul telling me I was 3 hours late to drop the truck, and they would charge me more money for the late returned, which was NOT the case, The U-haul representative did not have the correct information. Nevertheless, I returned the truck the same day I received the call. To then get a rude person which did not seemed to care to help out with the "check-in" process. I was NOT happy with the entire U-Haul Rental process; you do not get the contract that explains "What you get" until you are on-site on the APP trying to get a million things done the day you are moving. And by the way the contract is ridiculously long and makes no sense, not simple to read or identify exactly what you just got yourself into. The process is not a smooth one at all.
Susana OUpon drop-off, there was a major communication problem because the attendant had a heavy foreign accent and i could not understand most of what he said. This caused an uncomfortable misunderstanding at first. This problem might have been eliminated if he had been wearing some sort of U-Haul identification.
CYNTHIA WNothing, it was great.
Theresa AExcellent service at this location. DO not use the main location in Pflugerville. Poor customer service and forced me to return to the Second Chance location. Fortunately their customer service was excellent.
Mark PTyler was super friendly and really helped us to hire the correct vehicle, with no stress. I have already recommended him to several people and will use his u haul again.
Carl DReservation was made online. Website took me to a location that I did not want to rent from but made it out to be only one available and they were wanting me to hook up the trailer on my own. Declined insurance online yet when I received the invoice it shows that I was charged for insurance. Poor business practice.
Eric DThe key boxes are a bit hard to open but other than that 10/10 experience.
MEAGAN HGentlemen did not know how to check in a trailer using the app. Just told me to drop it off, which was not accurate.
Jason WThere was no one physical at this location
Wayne S