I reserved a truck and picked it up on Thursday. Asked if I can return it to the location I was moving to, Lancaster. I specifically asked if that was ok. The lady behind the desk said yes. But when I went to return it on Saturday, I was told that I had to return it back to Charlotte. And if I didn't I was going to be charged $350 miss location fee. Then upon returning the truck the man behind the desk said he doesn't do U-Hal, and I would have to wait until the person who does to return. And that wasn't until Tuesday. Then when I got my bill, not only did they charge me the extra miles (which I was trying to avoid) but they charged me for 3 days. I emailed the manager and he settled my problem. But I honestly think that all personnel should be cross trained in how to do the other's "job" so this doesn't happen again.
Shalonda M.
Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hire a better person to deal with customers The service was terrible
Diyaa A.It could be good to have instruction where to park the truck. I guessed where I could park.
Tord K.Everything was great except for the price. The final cost was around $80 for the rental plus $20 to fill up the gas tank. I feel like that was a bit much for the few hours that I needed the cargo van. I will probably not rent one again in the future to pick up Girl Scout cookies. I will just ask someone I know to borrow a truck or trailer. If the cost was more reasonable, I would definitely consider using a U-Haul again.
Melanie C.Nice checkout person, very friendly and helpful, but they need to make sure the trucks are clean! We cleaned a very filthy truck.
PATRICIA R.better explanation of 5/8 related stuff
BRYAN R.Agent was very rude and unprofessional. Uhaul agents are normally friendly however that particular person was on July 15th 5 pm was rude and did not want to help the customer. He was yelling with his questions and he gave us the truck with less gas than the actual content. He kept in saying you have to go now because he has to be out of the office by 6 although we came in 530 pm as the reservation was confirmed. No professional service. Would NOT come back. Uhaul customer service department at corporate office should investigate and make sure their representatives do follow the bylaws.
Mhd A.Friendly desk person.
Nicholas W.Excellent customer service; professional and friendly.
Hakim D.Truck needs alignment soon
Arlene O.My experience was very swift and easy.
AMI E.Nothing! I dont have the lady's name on hand but she absolutely made the horrible day I was having much better! She made life easier for me and was very resourceful! A++++++!! Thank you for the fantastic customer service!!
CYNTHIA D.The team here is always phenomenal. I have rented trucks from this location on 3 different occasions and each time has been seamless. I would definitely recommend renting anything from this location.
Tamisha P.The desk person could be more friendly and quicker to assist a paying customer.
Brancon B.Shareka was extremely helpful in the check out and check in of the van we rented. Evening went very smoothly and the facility couldn't be in a more perfect location. Thank you.
Edward C.I think the Gas Tank should be FULL when I get it. (Mine was completely empty by the way.) And then before I turn it in I should make it completely full and if not i get charge accordingly!
KEVIN B.If you are going to allow a rental to start at 1:30pm, you should make sure that the location that you direct your customers to is actually open at 1:30pm. As well as not starting the rental until the location is open at 2pm instead of 1:30.
Kristof L.Outstanding customer service Responsive, polite, efficient, truly a pleasure to work with!
Cliff S.Got charged two times.. i put gas in the truck and was charged for gas.... it wasnt even filled up... overall just a trash facility.. wont be storing anything here going further either
William F.Great customer service; quick and friendly.
Hakim D.Truck was smelling so bad..... !
RAJENDRA K.It was a little difficult to find because it was behind a car wash and the sign stated storage place and uhaul should be incorporated on the sign but overall the experience was good.
Carletta S.The staff was very friendly and very helpful.
Karrie G.Nothing everything was great and perfect.and my sales rep there the young way was very helpful and nice light the best salesperson I've ever seen thanks so much
antonio J.None necessary.
Byard B.It was an easy and fast experience picking up and dropping off the van. Worked for what it was intended for. The cleanliness of the van did not bother us (dirty floor mats) but had to be mentioned.
Patrick R.The girl who helped me rent the truck was super nice and helpful!
Kim M.Customer service was poor. The gentleman that helped me was rude and made me feel like I inconveniencing him. He didn't want to check the rental van in as soon as I returned it to the location, which I found odd.
shielle M.Great customer service and friendly people!
Jordan C.customer service was sub par
Ryan E.When I called to book the U-Haul, I asked for and was told my reservation was at a different, MUCH more convenient location to my house. It wasn't until we showed up at that location, we found out it wasn't booked there. My father and my husband had to call around to all the local U-Haul locations to find our reservation as I was at work.
heather S.Great customer service and cost effective.
Emily B.Great job guys
STEPHEN J.Service was great, office Personnel was were courteous, professional and very helpful.
Lawrence D.Excellent service tart to finish.
Barb M.This was a great experience with very friendly and helpful associates. This will be our go-to location in the future.
john B.Good experience. Would rent again.
FRANK W.The young lady that help us (hate I didn't get her name) was very friendly. Everything was ready to go and she answered all of our questions. Would definitely rent from here again!!
Christie E.The personal who had the vehicle ahead of me dropped off 45 minutes late. That's not the fault of the center, so I'm still giving them top stars. But it was a huge inconvenience to me. I noticed Uhaul charged the guy who brought it back a lot of money. Wish some of that ended up in my pocket! What a racket.
Catherine B.Great team!
Jeff H.Awesome bunch!
Jeff H.Good job, thanks
MILTON M.The storage facility/Uhaul center was great. I would've appreciated Uhaul telling me that the facility was not setup to do the vehicle pickup through the online system. Had the storage facility not called to tell me, I wouldn't have been able to pick up the vehicle until 3 hours after I planned to move. Uhaul should be the ones telling me this.
Michael Z.Extremely helpful and friendly. Thanks to Ricky, I will not go anywhere else.
Jeff H.Nothing at all everything was clean fast and professional!
henry S.Great staff
RODNEY B.Not try to get customers to drop off U-Haul where they don't want to.
Alexis P.The service was quick and easy.
Wyounda H.This location did not have as many pads as we had reserved. Other than that issue, the counter person was helpful and pleasant.
Robert Z.Great friendly staff. They are so helpful and compassionate better than a 5 star hotel. They are so awesome! I will recommend a friend in the future for this great service.
Alvin S.I was charged twice what I was quoted. I had returned the truck with one notch less in gas than what I got it on and I was charged $20 for that. So to rent a 10' truck for 1 day I was charged a total of $84. Uhaul is definitely doing something wrong.
Stephanie T.