Customer Reviews for Secure Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Secure Storage LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Charity C.
Rating:

Customer did not leave a comment.

Jerry P.
Rating:

Friendly and works with you to make sure you have what you need.

MELISSA M.
Rating:

Customer did not leave a comment.

Loretta T.
Rating:

Very impresses with this location

sandra T.
Rating:

Customer did not leave a comment.

jacqueline C.
Rating:

The service was excellent, the truck was clean and well maintained great experience and I will recommend this location to friends and family.

Sandra N.
Rating:

This process was made very easy and efficient. I will definitely use this location again.

DAVID S.
Rating:

I only have praise for this location. Hope Rogers made this a great experience. She got me a van for the weekend when another U-Haul location failed to help me find a van

Jennifer M.
Rating:

Customer did not leave a comment.

Jason K.
Rating:

Contact customers if the equipment they reserved well over 45 days in advance is not available, rather than notify them at time of pick. This made us unprepared for our move as no other stores in the area had rental pads or furniture dollies and as with any move you're on a deadline.

RICHARD C.
Rating:

No improvements needed 5 star customer service

Tracy A.
Rating:

Customer did not leave a comment.

Lot O.
Rating:

Customer did not leave a comment.

Yvonne W.
Rating:

Customer did not leave a comment.

LINDA M.
Rating:

Customer did not leave a comment.

Ronald R.
Rating:

All you need is to have more people like Ms Hope Rogers, we're anxious to work with her again. ??

Ryan J.
Rating:

Customer did not leave a comment.

Kashawna C.
Rating:

Customer service was great. I called prior to arriving, everything was prepared explain in detail and the process ran smooth.

TIMOTHY B.
Rating:

I was charged extra but received no explanation. I got 2 emails and not one to say why they charged an extra 73.00 to my debit. For that reason I would hesitate referring or using you again.

Steven C.
Rating:

The woman who confirmed the reservation was awesome! There was a mix up with the size/length of time of our truck, but she had it sorted out and got us an even better deal! I was so incredibly grateful!

Leary M.
Rating:

Customer did not leave a comment.

Lawrence D.
Rating:

None

HENRY J.
Rating:

Customer did not leave a comment.

Bethany F.
Rating:

It was a tight fit for a 26' truck. Again, the online return process was ridiculous, timing out and not being able to submit it. We had turned in the keys when we found out that the session had timed out. I then had to wait over 40 mins on hold to talk to someone who then informed me that this is a common problem. If this is common, why are you not taking steps to correct it. The pick up and drop off process was terrible and the reason we will never go with uhaul again.

Charles G.
Rating:

Customer did not leave a comment.

Charles V.
Rating:

Customer did not leave a comment.

LATOYA M.
Rating:

Customer did not leave a comment.

zulma P.
Rating:

KEEP THE GREAT CUSTOMER FRIENDLY SERVICE.

Caleb C.
Rating:

Customer did not leave a comment.

DOUGLAS S.
Rating:

The attention I received was above and beyond what I ever expected. I would and have, highly recommended this facility to others.

REGINA D.
Rating:

Customer did not leave a comment.

WALTER R.
Rating:

Customer did not leave a comment.

Tasheka C.
Rating:

Customer did not leave a comment.

Gaby L.
Rating:

Customer did not leave a comment.

Marty M.
Rating:

Customer did not leave a comment.

John P.
Rating:

Holly was very nice to deal with. We had a rough day and she was compassionate and made the process super easy. Excellent customer service! Highly recommend!

Deborah W.
Rating:

Thank you so much. You were very professional and helpful. You provided us everything we needed! I highly recommend your service.

Deborah W.
Rating:

Customer services was professional, kind, and efficient! The experience was easy and fully met our needs.

KIM W.
Rating:

Always have a pleasant experience that's why I keep coming back!

Evelyn R.
Rating:

Charge me for an extra day when i already paid for 2 days and brought it back a day early, so i was charged for 3 days total.

WLLIAM H.
Rating:

Customer did not leave a comment.

NORMAN A.
Rating:

Everything was smooth! Great experience.

Connor L.
Rating:

Customer did not leave a comment.

john C.
Rating:

Customer did not leave a comment.

JOANNA C.
Rating:

Hope was wonderful! Explained everything to me and made sure I was completely satisfied before I left. Would HIGHLY recommend her and this location to anyone needing to rent a Uhaul! Thank you again Hope for fabulous customer service!

MICHEL S.
Rating:

Checking in was bad, checking out was good! 2 clerks at the opposite end of the spectrum! First one was rude, unwelcoming, ignores your presence and makes you feel uncomfortable (and I was the only customer)! Second one was nice and courteous despite being busy

George D.
Rating:

Customer did not leave a comment.

SHARON W.
Rating:

I my opinion, nothing. The best service I've had

Kareem M.
Rating:

Customer did not leave a comment.

Charles B.
Rating:

Customer did not leave a comment.

Ben P.
Rating:

Counter agent was amazingly kind and made it a great experience.

CARL R.
Rating:

How you improve on excellence?

Deborah W.
Rating:

Great on the check-out. But failed when I returned the vehicle. Myself and another customer waited until 0915 on Sunday June 16, 2019 to turn in the vehicle, but no employee was there to open up at 0900.

dennis c. | Reservation |
Rating:

I didn't use your storage facility, but I did keep the truck on a new contract. Everything I own is still in the truck...etc. My cat...lol So it was not any storage fee and no rent-a-car.....NICE Thx

ROGER P.
Rating:

Customer did not leave a comment.

CECELIA S.
Rating:

Customer did not leave a comment.

Barron H.
Rating:

We have rented a truck and storage unit from this location before with a positive outcome. However the store representative at the Lafferty location this time was ill-informed, rude, and impatient. Thirty minutes after we rented the truck,we called to tell her the dolly was not put in. She couldn't find our record, said we did not rent from there even though she waited on us and we told her we were looking at the pick up receipt. She does not represent U-haul well. Very disappointing.

Ralph A.
Rating:

0

CARL R.
Rating:

The agent at Secure Storage, Dover DE is the best!

SHOUNDA W. | Reservation |
Rating:

Poor customer service

Michelle S.
Rating:

Customer service was excellent!!!!

Mwandishi B.
Rating:

Awesome service by professionals

MARISOL H.
Rating:

Great customer service! No improvement needed.

Dennis R.
Rating:

Customer did not leave a comment.

Michael K.
Rating:

The rental van was clean and ready for me when I arrived. Hope, the person at the location, was exceptionally pleasant and professional!

Chad D.
Rating:

Customer did not leave a comment.

Stephen V.
Rating:

Courteous staff and very helpful. Clean storage units.

George B.
Rating:

Customer did not leave a comment.

GERALD M.
Rating:

friendly clerk and helpful

David D.
Rating:

Customer did not leave a comment.

Margo R.
Rating:

N/A

Kenneth I.
Rating:

Hope was great! She is very professional and helpful. I would recommend this location to everyone.

Jennifer C.
Rating:

Renee ans Hope are an epitome of service excellence! I was very pleased and satisfied with my rental and the customer service I received. You will always be greeted with professionalism, laughter and phenomenal experience. THANK YOU Ladies!!!!

robin S.
Rating:

Estimate charge was $41. Got charged $106.41..... Beware!!

Jamie B.
Rating:

Customer did not leave a comment.

TOM G.
Rating:

Customer did not leave a comment.

DAVE M.
Rating:

Customer did not leave a comment.

April A.
Rating:

Charged me $233 when i was told it was going to be $168. I have no idea where the extra came from. Rediculous i have never had a U-Haul cost this much. Never again will i use u-haul.

TIFFANY R.
Rating:

Customer did not leave a comment.

michelle W.
Rating:

The truck was slipping because the transmission was no good and I was charged 14.00 for insurance which I didnt agree to I asked for a refund and still no money refunded for it I spoke. To store and I called uhaul 800 number

antoinette R.
Rating:

Nothing great service !

Zoekia K.
Rating:

Customer did not leave a comment.

mike L.
Rating:

Sorry I'm not sure with the young lady's name excellent customer service I believe she's the manager of this facility Thanks Mike Lewis

donald W.
Rating:

I was very satisfied with everything. Thank you so much.

Brenda D.
Rating:

Did not have a dolli was supposed to

Zachary G. | Reservation |
Rating:

The move was smooth easy. The storage was easy to get in to and easy to find. Great experience

Janet T.
Rating:

This was my second time using this location. My first experience was so positive that when I needed a U-Haul again, I knew I was going to Hope!! She's wonderful!! I will recommend her and this location to all!!

Janet T.
Rating:

The customer service was great!! Hope was pleasant, informative, and efficient!!

Jaclyn D.
Rating:

Nothing. The person working was very nice and helpful.

susan M.
Rating:

Great service - easy and friendly. The van worked perfectly and we got the move done.

CHAD G.
Rating:

More advance in pricing so we know what we will pay instead of hidden fees

Brittany H.
Rating:

Customer did not leave a comment.

Celso A.
Rating:

When I picked up the truck it took 30 minutes to check out even though I had taken the time online to fill in the information with my drivers license and all. The extra equipment I requested was not in the truck, I had to load it myself. Before leaving I asked if the site would be open on Sunday 23 Dec by 11:00 AM and was told yes. When I returned on Sunday to return the truck no one was present. After HAVING to use app to return the truck, no was present at 11:45 and there were two customers waiting in the parking lot wanting to rent equipment. And the light is out in the back making it impossible to unload in the dark, had to use my phone light.

BONNIE O. | Overall Experience |
Rating:

Could not have asked for a better facility.

SYLVIA W.
Rating:

Customer did not leave a comment.

Susan A.
Rating:

Exceptional service

Adedayo O.
Rating:

The two ladies at the front desk were very helpful, nice and do have an awesome attitude.

DANA B.
Rating:

Other than the hours at this location my experience was amazing and customer service was impeccable.. I have a Uhaul closer to me but I will choose this one every time even though its a little bit out of my way.

Deandre H.
Rating:

Customer did not leave a comment.

ANTHONY C.
Rating:

Hope Rogers was very helpful.

kevin P.
Rating:

Customer did not leave a comment.

TIM B.
Rating:

Ms Rogers is amazing! Top shelf!! Very helpful and professional! For all she does she needs a raise. The trucks, storage area, clean up, she is one amazing employee ! This is not the first and defiantly not the last time we will be using your facility or trucks! This will be one of the first places I recommend to people for local and long distance moving as well as for storage!.

Brooke P.
Rating:

Location was super convenient for me. 24/7 pick up and drop off was good. Like being able to pick up and drop off on my time.

Tamirra S.
Rating:

Did after hours drop off being I dropped off on a Sunday. The step-by-step instructions were easy to follow. I even got a follow up call the following day.

Phyllis J. | Overall Experience |
Rating:

Thank you. I was really please with the service. I would use the service again.

Tandeka C. | Overall Experience |
Rating:

Clean and the staff was very nice and helpful

LEWIS B. | Overall Experience |
Rating:

Secure Storage was an excellent choice. Conveniently located, butnot in a heavily populated area. Easy access, especially with a larger vehicle. Grounds and storage areas were well kept. Great staff

BETTY D. | Overall Experience |
Rating:

positive experience with this storage facility is

No reviews have been submitted for this location.

Back
To Top