Customer Reviews for Secure Storage Redlands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Secure Storage Redlands

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Craig P. on

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The woman working there is excellent! She is very knowledgeable, friendly, and professional. I will return to that location for future rental needs.

Karen P. on

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You can notify customers before hand that you do NOT offer any ramps (even for rent!!) with 10' trucks. We had to invest $25 at Home Depot to rent 2 ramps for 1 day! Hopefully we will never have to deal with U-Haul again!!! The truck is scary to ride in and you about bounce out of your seat going over every overpass! There should be a passenger hand grip above the door to hold on to!

Matthew C. on

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Nothing to improve on service was great and friendly.

Darcy N. on

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The lady that helped us was wonderful and funny . Tell her we said thank you for all her help.

Mike F. on

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Daniel O. on

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Ron B. on

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Donald K. on

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Shelle was excellent! She helped me on a last minute emergency need for a truck, even though she was about to close!

Drew C. on

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awesome!!!

mike m. on

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Customer did not leave a comment.

CASSANDRA V. on

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I was ripped off, lied about fees and charges, paid cash. Wrong miles were reported, charged for another day I didnt have because the uhaul location couldn't find me in the system to return.

BRYAN D. on

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Customer did not leave a comment.

Ian C. on

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Shelly was great and helpful.

MARTIN V. on

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The entire moving process can be very stressful if things don’t go as planned. Shelly knows her stuff and runs a tight ship. She was clear on Truck availability, pick-up,drop-off, and how much my total anticipated bill would be. She took a lot of stress away from our move! Thank her for me! Martin vandenberg

Edward M. on

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LINDA O. on

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LINDON P. on

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Kelley B. on

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Nothing. An awesome job by the staff.

May K. on

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I wish they had more selection of trucks available. The car also could've used a washing on the outside. However, the customer service at this location was excellent and hassle-free. I would also suggest listing specifically in the instructions that you have to squeeze the lock first before it opens.