Nothing keep up the great work
CONSUELO M.
Customer Reviews for Security Mini Storage III
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service representative at this location was awesome.. she went above and beyond to help me with the equipment rental
JEROME E.Unfortunately, no one was available onsite during normal business hours. However, someone was available by phone for drop off.
Christopher A.Yes I would recommend the storage I had no problems had my items there for over 3 years thank you
PORTIA J. | Overall ExperienceLocation was clean but it's an old building that could use an update.
Kali T.The lady that checked us in did not no anything about the trailer. The trailer was so rusty, the ratchets needed maintenance to use the trailer.
karen R.Give a coke in this heat.
JAMES H.Water got in the unit and ruined several pieces of furniture.
JIMMY H. | Overall ExperienceThe young lady was so very helpful with the return of the truck. Thanks so much. The Clarks
TOWAN C.She was very professional
tandy R.Excellent thanks
Mark H. | Overall ExperienceAgent on site was very polite and knowledgeable.
LARRY P.Employment wasn't on site at specific time., nor were they prompt to process reservations. Neither pick up location or drop off location.
Michael P.Everything was satisfactory
CYNETHIA J.No real help, only employee could barely print a paper. Dirty building, probably the worst UHAUL Location I've ever been to
David R.The equipment was fine. The staff was very sketchy. I'm filing a complaint. My front bumper was damaged.
Lasandra T.WAS SUPPOSED TO PICK UP ON UNION AVE IN MEMPHIS, GOT THERE AND HAD TO GO BACK 20 MILES TO WEST MEMPHIS. 2ND TIME IN A FEW YEARS THAT THIS HAS HAPPENED.
LOYD B.I originally reserved a truck at Summer Ave location but got an email saying to pick it up at another location that was further away and 2 hours past the time I reserved.....Changed to Union Ave pick up and arrived to find that there was not a truck for me....had to drive to West Memphis Arkansas to pick up the truck....It was dirty with mud all over the floor board of the truck.....I had to return back to Memphis to pick up the things I was moving and go back through West Memphis on the way to my destination. It was a nightmare! The Union Avenue people were nice and helpful but they did not have internet or phone service and it was difficult and time consuming trying to find another truck for me! Poor poor impression of your company
Shari C.Check the trailers that you receive to make certain they are fully functional. The light harness was broken and if I had not inspected it I would have been driving a dangerous trailer. In addition the trailer was rather beat up.
JOHN F.We had to turn it in at 8 and they didn't open till 9:00. I couldn't get WiFi to work so I had to wait a long time on phone to find out what to do but other than that it was fine.
Joseph S.The U-Haul location was was not RV friendly and the equipment was damaged and the check seem to be more concern about her in store daycare than the U-Haul equipment. I will not use U-Haul again??
Julius M.There was no hassle. The two explained everything to easily and in a timely manner. Also the price was excellent compared to other storage facilities I have been to!!
Privacy R. | First ImpressionsWe has to wait over an hour to pick up truck because the girl went to lunch. She did not do a walk thru inspection with us on the truck. We had a low tire the drivers window was off track and the back of the truck was filthy with paper and looked like dog food.
LIZ W.But the toll-free U-Haul representative Ranted me a storage unit with the facility doesn't even have and this is happened several times prior the storage facility Told me!!!!!! Very time-consuming and frustrating
norman W.I dropped the Dollie off during business hours and the office attendant left before checking me in. I left the Dollie and put paperwork in box but days later I received a call asking when I was going to drop it off.
Nonda C.Equipment was in great shape, and customer service was excellent.
BART V.Everyone there is very friendly, nice and professional. I had no problems.I would recommend this location to anyone.
Willie A.Ensure the location is open diring stated times. I called and they told me they would be open until 5. I arrived at 440 and they were gone.
Nakia T.Woman who assisted me told me numerous times that I could get a credit for unused miles and if I returned the truck early. This information was not true since the one way reservations are a flat rate. Little upset by the incorrect info.
John B.They charged me 11.08 for cleaning and tge van was clean so this was bull crap
Cynthia W.