Ms. Christy was amazing at dealing with a complete failure on UHaul's part. I arrived at 9 am and was told the system was down. For the next 2 hours Christy dealt with trying to make reservations work. We had to go online to try and check our truck out. I had reserved a 15 foot and ended up with a 20 foot. Another costumer was able to get Ms. Sharon on the phone and she was able to move forward with my order while Ms. Christy was working with the other costumer who arrived at the same time and me. The place and the people were nice. UHaul failed. I also learned that this wasn't the first time the ststem has been down on a saturday. Really folks, fix your system, let us rent the proper equipment. It was a stressful situation that Lucky Self Storage staff was able to help fix. KUDOS to her!!!!
Clarissa P
Lucky Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Memphis, TN 38126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The lady who helped me was nice, kind, super helpful and awesome!
Jason GHire more staff members
John TParking was awful
DON RI had previously reserved my truck online thinking that all I had to do was arrive at the location sign in inspect the vehicle leave use the vehicle and return it as I reserved it. The lady that was working the counter was rude. She was holding a non-important conversation for about five minutes when I walked in and she put her finger up at me as to say hold on, so I thought that it would be just a few minutes because she was with another customer turns out it was not another customer and she was having a personal conversation, I asked her or go to another location after realizing her conversation was not with a customer she said no and that she thought that I was someone else and that’s why she asked me to wait until she got off the phone. After getting my information in for the reservation. She assigned me a truck that had a low tire. I told her that the truck had a low tire. She called someone and asked them was the tire REALLY low or was it just a sensor instead of going out to the vehicle and inspecting it herself to see if the tire was low. She told me that I would have to get refunded because she did not have another vehicle like the one that I wanted to reserve. I asked her could she upgrade the vehicle because they should have inspected the equipment before allowing reservations. After about 45 minutes, I got a truck and was on my way. Overall experience was horrible. Lady was very rude and unattentive.
LAQUASHA N