Customer Reviews for Security Mini Storage 3
(U-Haul Neighborhood Dealer)

115 reviews

809 E Barton Ave   West Memphis, AR 72301

(870) 394-5528

Location Hours

  • Mon-Wed: 8 am - 5 pm
  • Thur: 8 am - 2 pm
  • Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 394-5528

809 E Barton Ave
West Memphis, AR 72301

Services at this Location:

Location Hours

  • Mon-Wed: 8 am - 5 pm
  • Thur: 8 am - 2 pm
  • Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The young lady was so very helpful with the return of the truck. Thanks so much. The Clarks

TOWAN C. 
Rating:
5.0

She was very professional

tandy R. 
Rating:
5.0

Excellent thanks

Mark H.  |  Overall Experience 
Rating:
5.0

Agent on site was very polite and knowledgeable.

LARRY P. 
Rating:
4.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Customer did not leave a comment.

Carol O. 
Rating:
5.0

Customer did not leave a comment.

Candice J. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

LaDerricka N. 
Rating:
4.0

Customer did not leave a comment.

Shirley J. 
Rating:
4.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

NATASHA H. 
Rating:
5.0

Customer did not leave a comment.

JACKIE C. 
Rating:
5.0

Customer did not leave a comment.

Keiara R. 
Rating:
1.0

Employment wasn't on site at specific time., nor were they prompt to process reservations. Neither pick up location or drop off location.

Michael P. 
Rating:
5.0

Everything was satisfactory

CYNETHIA J. 
Rating:
1.0

No real help, only employee could barely print a paper. Dirty building, probably the worst UHAUL Location I've ever been to

David R. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
1.0

The equipment was fine. The staff was very sketchy. I'm filing a complaint. My front bumper was damaged.

Lasandra T. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
3.0

WAS SUPPOSED TO PICK UP ON UNION AVE IN MEMPHIS, GOT THERE AND HAD TO GO BACK 20 MILES TO WEST MEMPHIS. 2ND TIME IN A FEW YEARS THAT THIS HAS HAPPENED.

LOYD B. 
Rating:
4.0

I originally reserved a truck at Summer Ave location but got an email saying to pick it up at another location that was further away and 2 hours past the time I reserved.....Changed to Union Ave pick up and arrived to find that there was not a truck for me....had to drive to West Memphis Arkansas to pick up the truck....It was dirty with mud all over the floor board of the truck.....I had to return back to Memphis to pick up the things I was moving and go back through West Memphis on the way to my destination. It was a nightmare! The Union Avenue people were nice and helpful but they did not have internet or phone service and it was difficult and time consuming trying to find another truck for me! Poor poor impression of your company

Shari C. 
Rating:
3.0

Check the trailers that you receive to make certain they are fully functional. The light harness was broken and if I had not inspected it I would have been driving a dangerous trailer. In addition the trailer was rather beat up.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

We had to turn it in at 8 and they didn't open till 9:00. I couldn't get WiFi to work so I had to wait a long time on phone to find out what to do but other than that it was fine.

Joseph S. 
Rating:
2.0

The U-Haul location was was not RV friendly and the equipment was damaged and the check seem to be more concern about her in store daycare than the U-Haul equipment. I will not use U-Haul again??

Julius M. 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL F. 
Rating:
5.0

Customer did not leave a comment.

dixon J. 
Rating:
3.0

Customer did not leave a comment.

SHAMERE G. 
Rating:
1.0

We has to wait over an hour to pick up truck because the girl went to lunch. She did not do a walk thru inspection with us on the truck. We had a low tire the drivers window was off track and the back of the truck was filthy with paper and looked like dog food.

LIZ W. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

But the toll-free U-Haul representative Ranted me a storage unit with the facility doesn't even have and this is happened several times prior the storage facility Told me!!!!!! Very time-consuming and frustrating

norman W. 
Rating:
2.0

I dropped the Dollie off during business hours and the office attendant left before checking me in. I left the Dollie and put paperwork in box but days later I received a call asking when I was going to drop it off.

Nonda C. 
Rating:
5.0

Customer did not leave a comment.

pierre B. 
Rating:
5.0

Equipment was in great shape, and customer service was excellent.

BART V. 
Rating:
5.0

Customer did not leave a comment.

RACHEL W. 
Rating:
5.0

Everyone there is very friendly, nice and professional. I had no problems.I would recommend this location to anyone.

Willie A. 
Rating:
5.0

Customer did not leave a comment.

NANETTE S. 
Rating:
3.0

Ensure the location is open diring stated times. I called and they told me they would be open until 5. I arrived at 440 and they were gone.

Nakia T. 
Rating:
2.0

Woman who assisted me told me numerous times that I could get a credit for unused miles and if I returned the truck early. This information was not true since the one way reservations are a flat rate. Little upset by the incorrect info.

John B. 
Rating:
1.0

They charged me 11.08 for cleaning and tge van was clean so this was bull crap

Cynthia W. 
Rating:
4.0

Customer did not leave a comment.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC C. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Matt was extemely helpful....

THOMAS R. 
Rating:
5.0

The gentleman that helped us at the location was great also.

Angela F. 
Rating:
4.0

Customer did not leave a comment.

LAURIE H. 
Rating:
5.0

Best UHaul experience I have ever had -- fast, easy, super clean. Thanks!

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
3.0

Customer did not leave a comment.

Jerome L. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

Keep up the good work!

Patsy C. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS A. 
Rating:
5.0

You're doing fine as you are. Thanks. Patsy Corcoran

PATSY C. 
Rating:
4.0

Customer did not leave a comment.

JASON K. 
Rating:
3.0

I had said something to the woman working there about the mileage i was travelling & she had said, "i could have given you more miles, why didn't you say something?" I don't rent uhauls that often & feel that I wouldn't have known to ask. The truck was dirty inside w/ ashes in the ashtray & something sticky split. It also took almost 2 hours to get it rented. She was pretty nice though.

MARY P. 
Rating:
4.0

Customer did not leave a comment.

THERESA A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Margaret G. 
Rating:
4.0

Customer did not leave a comment.

jack L. 
Rating:
4.0

Gina was excellent!

KRISTOPHER N. 
Rating:
2.0

Unusually crowded, and no parking that morning.

LEA V. 
Rating:
4.0

Customer did not leave a comment.

Tanya A. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

It was very good....Thank you!

Gail R. 
Rating:
5.0

Customer did not leave a comment.

Neil G. 
Rating:
4.0

Customer did not leave a comment.

VINCENT D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
2.0

This individual was fine - but there had been so many previous service problems throughout the day - I just wanted out of there.

KRISTEN B. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS J T. 
Rating:
5.0

Gina was a great help and answred any questions I had. Her customer service was great!

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Rocco L. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
5.0

Your personnel, I believe her name was Gina was wonderful.

CAROL B. 
Rating:
4.0

everything went very well. this location was efficient and friendly

SHARON K. 
Rating:
4.0

Make the rate cheaper.

THEODORE W. 
Rating:
2.0

Know one knew how to use the trailer. I would never rent a trailer from uhaul again. The truck rental was fine.

STEVE T. 
Rating:
5.0

this truck was in the best condition I have rented in years. The website said truck was at one location but it was at a diffrent location accross town.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

EARLE H. 
Rating:
5.0

Gina and John were excellent

Polly W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Ms. Gina is outstanding! She has a very professional nature about her and I am confused about why you did not choose her as Manager??? Big mistake! Peace, Grace

GRACE D. 
Rating:
3.0

Customer did not leave a comment.

DIANE S. 
Rating:
5.0

Good service, no bad suprises.

John M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

RAGHUNANDAN P. 
Rating:
5.0

mAKE SURE THE VEHISCLE - 17 FOOT TRUCK IS PROPERLY SERVICED. The breaks needed adjusted or replaced. They squeeked.

GREGORY D. 
Rating:
5.0

The woman who worked the office on 5/23/10 was incredibly helpful, professional and nice. I forgot her name but wanted to give her kudos!

Aurelia I. 
Rating:
5.0

The staff was extremely helpful & accomodating at short notice..great job!!

ROGER I. 
Rating:
5.0

ALTHOUGH REGINA WAS ALWAYS VERY HELPFUL EACH TIME I CALLED FOR INFO AND WHILE IN PERSON TO HANDLE THE FINALIZING OF THE CONTRACT BUT THE COMPUTER WAS TOO SLOW PROCESSING

Judy S. 
Rating:
5.0

Customer did not leave a comment.

JILL F. 
Rating:
5.0

first rate service. will use them again

Jeff M. 
Rating:
1.0

Customer did not leave a comment.

Japhet C. 
Rating:
4.0

Ensure that they go over the drop off cut off time at end location.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

JUDITH R. 
No reviews have been submitted for this location.

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