Customer Reviews for Security Mini Storage
(U-Haul Neighborhood Dealer)

213 reviews

110 W Polk Ave   West Memphis, AR 72301
(1 block south of Broadway at Missouri Street)

(870) 735-5035

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 735-5035

110 W Polk Ave
West Memphis, AR 72301
(1 block south of Broadway at Missouri Street)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Practice some customer service to minorities too!!

CRAIG E 
Rating:
5.0

Customer did not leave a comment.

ROBIN W 
Rating:
1.0

Location has poor processes, asking for information that doesn’t seem relevant to the rental process. Example handing me a torn sheet of paper asking for references after we secured the rental online.

Jeremy T 
Rating:
5.0

The owners are very nice people and they listen to your needs. I appreciate their kindness and they stand on their word.

lee l 
Rating:
5.0

Customer did not leave a comment.

Ben A 
Rating:
5.0

Customer did not leave a comment.

Glenda N 
Rating:
3.0

Customer did not leave a comment.

Bart Z 
Rating:
5.0

Customer did not leave a comment.

Candy F 
Rating:
5.0

Thank you uhaul

Viana T 
Rating:
1.0

WARNING DO NOT RENT FROM THIS PLACE.!! My unit was broken into not once but twice. Cameras are there but do not work and are pointed at the ground. They know the cameras don’t work but do not tell you when you purchase a unit. Very deceptive. Wayne had the nerve to say it’s my fault. He accused me of leaving the lock off not once but twice. The second time it was broken into, and before i could get there, wayne said he had to cut the lock off and had replaced it with another one. Question? If it wasn’t locked why did you have to cut it off? They need to be deserves to be investigated seriously by law enforcement. No one deserves to be treated like this. This is not my first storage, I know how to secure a lock. Purchased insurance but before I could report it Wayne called and told them I left the unit unlocked, which is a total lie, then told me to tell the insurance company I had water damage which I did not and I did not report that. Of course the insurance said it’s my fault and refused the claim. I still have trouble sleeping from this and have a lot of anxiety, worst storage I’ve ever had. Never received an apology or least amount of concern. Wayne claim they never have break-ins but the police department said otherwise. They make you a target because people know their cameras don’t work. Their pointed at the ground, why wouldn’t a thief feel comfortable breaking in!!! Rate -0

Pearl G  |  Overall Experience 
Rating:
5.0

Incorporate 24/7 pickup and drop off.

Duane B 
Rating:
3.0

Customer did not leave a comment.

FLINT C 
Rating:
5.0

Customer did not leave a comment.

Vivian V 
Rating:
5.0

Customer did not leave a comment.

JC B 
Rating:
4.0

I had no problem from beginning to end. Information I needed was given, clear to understand what all I needed to do. Over all an easy experience, no hassle. Will use again.

Myra A 
Rating:
5.0

Storage space was perfect. Very well kept .

Charles M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANSHA H 
Rating:
3.0

Customer did not leave a comment.

Chelsi G 
Rating:
5.0

This is also the site we placed the order with. The owner checked the vehicle to ensure it could pull the trailer we needed, which involved the vehicle id number ( what it's name is), which made me feel well cared for because the vehicle is an Escort Plugin - Hybrid new this year. I felt well cared for. Returning the trailer was almost to easy -ie - is that all there is to it. I will use them again if i need another rental.

John S 
Rating:
5.0

Customer did not leave a comment.

regina b  |  Overall Experience 
Rating:
5.0

super friendly and was able to help us great service

catherine k 
Rating:
5.0

I call the place to let them know that it was dirty, and she told me to take pictures, and I did. The truck that I got was dirty on both the driver’s side, and the passenger’s side. I have the pictures to prove it.

Tanisha B 
Rating:
5.0

Customer did not leave a comment.

Virginia G  |  Overall Experience 
Rating:
5.0

Everything worked out for what we needed when we needed it.

Bobby L 
Rating:
5.0

Customer did not leave a comment.

Tanisha B 
Rating:
3.0

When I called uhaul the price was 60 when I got there an got it I was charged almost 90 an don't understand why

allen s 
Rating:
5.0

Customer did not leave a comment.

Ricky P 
Rating:
2.0

The truck was fine. While driving it pulled to the right but it was clean. I gave 2 stars only because the guy who handled my pick up was rude through the entire process.

Mallori S 
Rating:
5.0

Treated me how I believe a customer should be treated. Friendly and courteous. Great service. Thanks.

JC B 
Rating:
5.0

I really appreciate the great help your facility provided. I'm sorry I didn't inform you that I was closing out the unit

VICTOR W  |  Overall Experience 
Rating:
5.0

4900 I55 Marion AR 62364 location was ABSOLUTELY HORRIBLE & I changed the drop off location and this location was very nice and helpful

Vendette S 
Rating:
5.0

Some of the staff was okay to work with, not all had kind demeanor.

Theresa G  |  Overall Experience 
Rating:
1.0

The location was not open even though I did a mobile booking for the truck the key was not outside I had to wait outside for the worker to get to the building. The only positive experience I had was the U-HAUL REP from the call center stayed on the phone with me the entire time. When the lady made it to the building there wasn’t any kind of sorry or how are you

Keddrick C 
Rating:
4.0

Make sure truck is clean no engine light warning on. Windshield wipers are in good shape and not broken on driverside can't clean windshield without wiper blades.

John S 
Rating:
4.0

This comment is NOT for the pick up location, it’s for the Uhaul company executives——- “What can you do to improve for the next customer?” Well, start by delivering what you promise. I made this reservation weeks in advance for a location near me….I was called THE NIGHT BEFORE my pickup day and was told I had to go 2 hours round trip just to get the trailer and load it up. This is ABSOLUTELY UNACCEPTABLE! I will look to rent items from other than Uhaul in the future. This SUCKS, DO BETTER. Feel free to call me 901-605-9003

Russell R 
Rating:
3.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

People skills t

Louis W 
Rating:
3.0

Customer did not leave a comment.

Claurissa C 
Rating:
3.0

Safety chains were worn thin from dragging on the highway. All four tires needed air and one had a nail in it.

Timothy M 
Rating:
5.0

Customer did not leave a comment.

April K 
Rating:
5.0

Customer did not leave a comment.

VERNA B 
Rating:
5.0

Customer did not leave a comment.

Carmen A 
Rating:
5.0

Everything was as expected

Jimmy M 
Rating:
4.0

Customer did not leave a comment.

Steven C 
Rating:
1.0

Improve parking lot. No designated drop off location. Was there before closing and no one was on-site to assist.

Amanda V 
Rating:
5.0

Customer did not leave a comment.

Nelda A 
Rating:
2.0

No one was even there and the place was closed, at 1100 AM they were closed

CHAD B 
Rating:
1.0

Fuel listed on contract was incorrect- Said it must have been siphoned off during the night. Who believes that? The contract had to be re-written twice due to incorrect items. Employee was rude in person & over the phone. Poor representation of business.

Margaret H 
Rating:
3.0

Considering when I first got there the lady seemed kind of rude. But after talking to her for a minute or two she ended up being very nice. We even got a laugh in. Over all I say yes 4 stars.

RITA A 
Rating:
2.0

One of the mall staff was VERY rude, he did not offer to help me load my extra large boxes or huge wardrobe boxes and when I inquired about a larger width after bringing back my previous boxes he told me “we have plenty of boxes in this store ma’am you just need to look around” and proceeded to help someone else . Very rude.

Cadedra M 
Rating:
3.0

A/C didn't work and I believe the gas Monitor wasn't working

Stephanie R 
Rating:
3.0

The lights on the car dolly did not work. We had to go to West Memphis Ark to pick up the truck even though I had made the reservation the middle of June. The gentleman at the call center, Dave, hung up on my son while he was trying to get instruction on how to return the truck to Franklin, Ky(which was much closer to Scottsville Ky). The gates were locked and lights off.

RUTHANN B 
Rating:
5.0

Customer did not leave a comment.

Alan C 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

everthing good as is

DARRY L 
Rating:
5.0

Customer did not leave a comment.

Joyce A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexa L 
Rating:
3.0

Customer did not leave a comment.

Brandon M 
Rating:
5.0

Customer did not leave a comment.

Victor E 
Rating:
5.0

Customer did not leave a comment.

ROGER W 
Rating:
5.0

I can't say to much due to the fact my return day was a Sunday....I will say I expect nothing but the best because I have never been disappointed while using Uhaul...

Claudette S 
Rating:
3.0

Customer did not leave a comment.

RANDY R 
Rating:
3.0

Customer did not leave a comment.

GEORGE W 
Rating:
2.0

The building it self needs to be up date. When dropping off using the key box,it wasn't properly working. It needs to be repaired. Someone like me with small arms and hand can easily get the keys out. Overall very good and clean equipment, excellent rate, very satisfied will recommend.

JANET A 
Rating:
5.0

Customer did not leave a comment.

Shannon Y 
Rating:
5.0

Customer did not leave a comment.

Anthony D 
Rating:
5.0

Customer did not leave a comment.

Eugenia S 
Rating:
5.0

I was very satisfied thank you so much.

Delois H 
Rating:
1.0

Hire someone new in the inside that actually helps and doesn’t come off as Racist. Because I was black she wouldn’t help me at all but the person before me was able to get everything they needed done because they were white

Keiara R 
Rating:
5.0

Customer did not leave a comment.

ROBIN J 
Rating:
5.0

Customer did not leave a comment.

mark w 
Rating:
2.0

The truck was nasty and smelled like cigarettes. It made me sick. I hope I never need to use this service again

Paul D 
Rating:
1.0

The lady at the uhaul place in West Memphis I picked it up at act like she couldn’t do nothing besides sit at that desk no kind of help at all

Jaquel M 
Rating:
4.0

Easy rental process

berneice e 
Rating:
5.0

Customer did not leave a comment.

Denise B 
Rating:
1.0

Bad service, rude and very non professional attitude. Need major training to handle and and talk to customers. The lady was screaming and yelling at me While asking question over the phone. Disaster customer service.

Muhammad Z 
Rating:
4.0

Customer did not leave a comment.

Odell S 
Rating:
1.0

The representative booked my reservation after hours for in Key in hand pickup. Instead of 24/7 share. I had to sit in the parking lot for 2 hours before I got the equipment due to this. My call was tossed around numerous of times before a young man by the name of Roney was able to help me. That was the worst experience I have ever encounter. Also no Dolly was in the uhaul not to mention the customer service at the location was unprofessional. I drove there 4 times between 12-2:15 to only see a note on the door that said Out to lunch. Once the woman arrived I was able to pick up boxes. I asked her about my reservation she couldn't tell me anything about it. This was the worst experience I had with Uhauls and this will be my last.

Kalenseya A 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Melissa was excellent! She made the process so quick and easy. Our truck was ready when we arrived and drop off was a breeze. I will use this location again and would definitely recommend Melissa to a friend!

PAMELA M 
Rating:
5.0

Lady was amazing second time we dropped off there and this time we got storage with them . Amazing location

Krystal w 
Rating:
1.0

This location was poorly visible, difficult to locate and across state lines, which contributed to having paid higher taxes than my residing state. In addition, it required me to pay an additional, substantial fee for a taxi since it was much further away. Extremely inconvenient!

David C 
Rating:
1.0

2 times I been to the same location first time my pick up was at 12pm the lady at the office snapped on me for being there while she eating her lunch and she made me wait outside till she finished eating her lunch at 1:00pm and 2nd time she snapped on me again saying why do I keep going on her lunch time she don’t have time for that , I believe it just racism in that location

Mansoor A 
Rating:
1.0

I arrived to drop off my truck at 9:00am but was told I'm too early to come back. I chuckled and gave the rep a look. She then replied I can't check in til 11:00 when it's due back. I handed her the keys and said call me if you need anything. As I walked back out the door I received a call from Uhaul asking when do I plan to return the truck. I received a second call twenty minutes later asking the same thing. At 11:03 I received an email confirmation for the truck return. I've used Uhaul for many years but my last three experiences have been horrible. Customers deserve to be treated well and with courtesy.

ANGELA T 
Rating:
5.0

Customer did not leave a comment.

Adam D 
Rating:
3.0

Customer did not leave a comment.

Shantell W 
Rating:
3.0

Customer did not leave a comment.

John l 
Rating:
1.0

I WENT TO MOVE OUT AND WHEN I GOT THERE MY LOCK WAS REMOVED AND THEY HAD ONE OF THEIRS ON MY STORAGE AND WHEN THEY CAME TO REMOVE THEIR LOCK, MY KIDS FOUR WHEELER WAS MISSING.

VIVIAN D  |  Overall Experience 
Rating:
3.0

I informed the location I was dropping off my truck a day early but right before closing. I arrived at the location 15 minutes before closing and it was locked up with the Open sign still illuminated. I left voicemail that I would leave the truck and return the next day to remove my lock so the dolly inside didn't get stolen and instead of the staff apologizing for closing early and being thankful for locking down the back of the truck with my lock, she rudely asked me when was I coming back because the truck was parked in front of the store and obstructing their view of the street.

Monica L 
Rating:
3.0

Customer did not leave a comment.

Tina B 
Rating:
5.0

Customer did not leave a comment.

Hosea W 
Rating:
5.0

Customer did not leave a comment.

Lavonne M 
Rating:
5.0

Customer did not leave a comment.

GEORGE R 
Rating:
3.0

The original drop off location was on Barton St. The owner closed at 3 PM and had a note on the door. I called the number to inform her of some information on the truck and she told me that it was not her concern and wanted to know what I expected her to do. She told me to call uhaul and not her. Extremely rude and will never do business with this company. I left and took the truck to a different location. I was over charged for a truck and a truck that I did not reserve. I reserved a 15 ft but had to pay for a 20 ft without my knowledge. Very disappointing.

Bryon H 
Rating:
5.0

There was a major hassle in the beginning going through a different Uhaul rep but THIS location in West Memphis made me a very happy customer. Staff was very friendly!!

CONNIE G 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
2.0

When we arrived to pick up the trailer the sign said "open" but the door was locked.. We banged and called but there was no one. My husband talked to someone at another location. After about 15 minutes that person advised us to go to another location and gave directions. We followed the directions but never found another uhaul. Another set of directions. More failure to find the location. Promised a reduced charge because of our trouble. Finally this woman told us to go back to the first location because NOW someone was there. By this time we have wasted gas and nearly an hour waiting and searching. We returned to the initial location and a woman was there. She was nice, but would not honor the reduced price. She said she was gone to lunch. I pointed out that there was NO sign that said that. We would have just waited there for her. However WHY does such a company have ONE worker on a SATURDAY??? The is the second time in 2 months there has been a major problem with a uhaul rental at two different locations after never having had a problem in the 40 plus years of renting before this. I would not recommend this location.

Alice K 
Rating:
2.0

Arrived 10 minutes before actual pick up time. Place was closed, waited for 30 minutes and finally called uhaul, when I was told someone was sick and someone was on the way to the location.. after another 10 minutes lady showed up and rushed and got my paperwork done and we was finally one the way. Our movers was already at the house we got there and had been there for 30 minutes waiting in us.. needless to say not happy about paying movers extra time because of uhaul screw up..

Billy W 
Rating:
5.0

Customer did not leave a comment.

Justin F 
Rating:
1.0

I rented a tow dolly one way to San Antonio, tx for $64 plus tax. Due to weather (ice) I was unable to make the trip. I returned the Tow dolly the pickup location. I was charged an additional $ 129.00. The agent on duty made not attempt to help when I expressed my concern about the cost. I am a 20 year Military VET in the Transportation Corp. I have used U haul over the years and contracted U haul for others Soldiers. Based on this experience I will never use or recommend U Haul again.

Alvin L 
Rating:
2.0

Customer did not leave a comment.

Byron H 
Rating:
2.0

Customer did not leave a comment.

Byron H 
Rating:
5.0

NOTHING! I'm satisfied except for the Agent who I spoke with at Customer Service to book my reservation. I actually did a complaint with him. Because he was EXTREMELY RUDE!

STEPHANIE S 
Rating:
3.0

The truck had some mechanical issues that needed addressing especially tail lights and dash board lights. Did not have the amount of blankets I had requested and the truck was double booked.

KEN S 
Rating:
5.0

Best U-haul facility I've ever been to

James C 
Rating:
4.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

DeAndre M 
Rating:
5.0

Customer did not leave a comment.

Billy W 
No reviews have been submitted for this location.

Additional Services at this Location

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