Customer did not leave a comment.
DALE T
Customer Reviews for Security Public Storage Galleria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely rude somewhat disrespectful The 26 Ft uhaul was filled with mud in the cab and when the back was opened it smelled of marijuana and chunks of it were found in the back end. It was obviously used to haul such stuff. This location was terrible usually rent on Willis Rd but a 26ft was not available. Will more than likely never deal with u haul again. A terrible experience it was expensive and I will spend my money at a company who treats me better with clean equipment
NICHOLAS NAbsolutely excellent! Very efficient with quick response. He made this move so pleasant.
JANICE CTony thank you so much, great job!
AZAT UThe drop off was a full nightmare. Location drop off changed day of drop off to a further location when I'm paying by the mile. Also no key drop off like instructions said Lastly couldnt get ahold of anyone from customer service. A 15 min drop off turned into almost 2 hours... Couldn't get into the gate for the customer service.
ROBERT COpen business office earlier
ELROY EKyle was fast and efficient. I would return here anytime.
RICHARD PAnthony was the man! Super friendly and made everything so seemless!
Alexander AWill not use this location. No key drop off point at back gate.
James LThank you for a smooth rental experience
BRIAN SAll was good.
MARGARET GWhen I dropped off the vehicle, the employee was rude and expected me to move the vehicle to a different location than what was posted. When I told him I followed the posted signs he was irritated and said I will email your bill!
MICHAEL GManager is great to work with. I will always rent my trucks from that location
DON MNothing...staff was great...super friendly and available... fast process at a great price..... can't ask for better
CHRISTOPHER FThe app was giving me some trouble with registering my location and I finally got it to work by walking closer to the front of the building. You still have to ask for the keys at the front counter so it's a line skipper, but not entirely self-serve.There is limited to no customer parking and it is a very busy area between a collision center and a landscaping business. Staff was friendly and very professional though so getting the keys and dropping off the vehicle were really quick. I thought the price for the pickup rental was pretty reasonable too compared to other places I looked. I didn't think I would like having to pay by the mile in addition to the base price, but since it was a short distance I needed it for, it was more cost effective than having to pay a flat rate for miles I wouldn't need.
Kathryn CInside was very dirty, especially for a newer truck.
JOHN BVery friendly and helpful. Truck was well maintained and in good shape.
Janice RThe truck ran fantastic! I was comparing it to my own truck.. customer service at the location was excellent. My experience was a very positive one. thank you so much and I will use U-Haul again.
CHERLYN OKeep going same Way
MATTHEW BThis was a MUCH BETTER experience than what I had with U-Haul earlier in the week with the Wills Road / Roseville location.
CHRIS EEveryone was awesome. So happy I went with them
CHRISTOPHER TExtremely easy and streamlined! I was able to reserve a trailer on the way to the facility and had it loaded into my truck within minutes. Staff was very quick and knowledgeable. Two thumbs up for sure!!
PAUL BTony was very professional and straight forward. Good, Clean business. I will use this U-Haul again. I am very happy with working with Tony and this location.
MARK FNothing👍! I thought you covered all the requirements. To me you were very real not phony:)
Sue MWe were quoted $606. Then charged $750. No explanation why. Trying to fix this but right now feels like a dishonest ripoff. Other than that, all good.
GLENN CBe more specific where the keys are located. Very poorly written.
Rob ZThe outside was fairly dirty, however functionality was not affected.
NAZAR LTony was Amazing to work with. I had to move and his fun personality made the stress go away.
SARAH WNothing! This was an incredibly seamless experience. All the employees were incredibly kind and helpful
COURTNEY LThis was the 2nd location I had to go to pick up my rental. The first location had the truck returned with the keys locked inside the truck and I was sent to this second facility. The time delay, inconvenience and the additional miles I had to pay for were probably the biggest issues. If scheduling is very important for large loads it may be best to rent directly at the U-Haul site instead of the third party locations.
BRYAN HApp is super easy to used and has great features. Customer service was extremely helpful. Staff at the location were also great to work with. Highly recommend!
Cary LFriendly staff, clean & well stocked facility.
GREGORY DTony and his crew are great. Very helpful.
William HThis is by far the best U-Haul location that I have dealt with. The person at the front counter was friendly and helpful, unlike the other location in Roseville.
JAMES HIt was a pleasure working with you guys on both ends of the experience thank you
Dean AVery pleasant guy working there. Opened exactly on time. It was quite easy to pick up and drop off.
STANLEY GKyle was great! Thanks for your help as always.
MATTHEW MPerfection - Very friendly and quick.
THOMAS EExcellent customer service and superb yard installation personal. I will use this location again.
LEWIS HFast and easy rental. Plenty of help.
Manuel EThe drive from Roseville to Durango was awful. The steering wheel was crooked and I had to keep the steering wheel at about 2 o’clock to drive straight. 50 to 55mph had a terrible vibration. Also when I was driving, out of the left side mirror I can see a lot of the trailer and car that was on the trailer. And out of the right I couldn’t see a thing. It was by far the worst drive I’ve ever dealt with.
NATHAN CHighly recommended! Best customer experience, Definitely coming back again, for my next rental needs.
CARLITO MHave more staff on the premises.
William HThe customer service was excellent!
Thomas HI just wanna let everyone know what a wonderful experience I had at this establishment. They were knowledgeable and kind, friendly, helpful. Thanks for all your help totally recommend this place
Rosa CBecause it was a U-Haul off sight had to wait half an hour to get truck. Totally unacceptable. Also didn't get truck I wanted. I think you can do better. We always use U-Haul. Step up your game.
MICHAEL CGreat customer service!
MATTHEW JYou should not be able to reserve equipment on line from this location wanting a pick up time of 4pm and want to return it in 6 hours. They do not have a night drop and the representative will not tell you that you can rent it for 24 hours. Instead they will have you go to another location when it actually could have just been reserved for 24 hours. Poor customer service or just being lazy and not wanting to hook the trailer up.
SHALIKA MCheck in was horrible, due to understaffed office. Truck was filthy and my links to document damage expired. The truck did ok going cross country but was very uncomfortable and no cruise control was a real issue going 3000 miles. This location needs to do better.
CHARLES JNothing, keep everything the same. It was so easy and simple to understand and the customer service is through the roof!! Thank you so much I will never use any other location as long as you guys are open and as long as I'm in the Roseville area.
TOMICO MKeep up the good work ✅
Emilio VGood to go-
VICTOR JEverything was great. I will definitely recommend U-Haul in general and specifically this location to anyone.
Jaweed HTruck was ready for me and pick up and drop off was simple Thank you
SALVADOR RThe app is glitchy. When I tried to take photos of the van’s condition, it froze and wouldn’t let me click anything.
NAZARII T