Excellent customer service
ANGELA D
Customer Reviews for Security Public Storage Herndon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am still waiting for a call back from customer service about being charged double mileage -- a previous trip was not reflected in your comuter before I took the vehicle on Sunday 6 April.
ROBIN DThe keys were not available for self-pickup, which caused delay.
Brendan CNothing. Ian the manager of this location is the best. The storage facility and trucks are very clean and well maintained and he is very knowledgeable and professional. I will only use his uhaul trucks when I need one. Thanks Ian!
BENJAMIN BThe staff was very good at the check in and check our process.
JACOBUS PI made the reservation for 9:30 am, although the location didn't open until 10 am that day. However, the registration website and the UHaul app said I would have contactless pickup through the app. That didn't work, and I had to wait until the office opened. I was also charged for gas even though we filled it up past where it was when we picked it up.
KATRINA S4 March 2025 Dear Security Public Storage Herndon (Uhaul Neighborhood Dealer location), Thank you very much for your excellent customer service, kindness to me as a customer and affordable rental rates! Sincerely, James Prince Personal Verizon Wireless Mobile Number: +13053605402 Liberty University Student E-mail Address: jprince12@liberty.edu
JAMES PGreat service. Thank you! Maggie
MARGUERITE JManagement is so nice and helpful
ANNE HSherry has exceptional customer service skill and etiquette at this location. I walked in witnessing Sherry patiently and gracefully informing a disgruntled and confused customer. Although there was also a language barrier between herself and the customer, she was able to help the customer understand the conditions of their storage contract. A great solution was offered to the customer to help them save money. My check-out for my Uhaul was seamless and quick. I rented a van that was clean, functional, and came with modern features. Check-in was also seamless, no issues, and I was greeted at the entrance door and escorted out to return to my car.
EVANDER EThe couple that manages the vehicles are really great! The van was clean and maintained. I’d definitely use their services again
Kim WI forgot the gentleman’s name, but he was fantastic! Super welcoming and made it a quick process. We had a great chat while he was setting me up. When I got to the vehicle, there were some crumbs inside the vehicle, but nothing a wet wipe can’t fix! I don’t find that a deal breaker and if I will be moving, I will be using this location again!!!!
SAMANTHA NThe staff went above and beyond for me. Thank you
TAWANA EAlthough I booked rental at this location, the confirmation text I received was for a different location 20 minutes away. I assumed the original location did not have inventory so I went to the location per the confirmation, only to find that location did not have the vehicle I reserved and that my reservation was indeed at the location nearest my home. I wasted an hour due to U-Haul’s mistake! That said, the service received at the Spring Street location was excellent,
KarenForgy Hhighly recommended.
DANIELLE CThe U-Haul storage deck was pretty dirty. It would be great if it's cleaned prior to any customer renting the vehicle.
ADITHI MI RETURNED MY TRUCK BEFORE THE RETURN TIME BUT THEY CHARGE ME ONE MORE DAY BECUASE WHEN I RETURNED THEY WAS CLOSED
FAIQ KThe guy who helped me was excellent, very friendly, happy, and helpful.
ROHIT NAll of the staff was very helpful and nice!
DOMINIQUE AGreat Service
MARC APersonnell in the office are very polite, agreeable, pleasant, accommodating.
TOR NVery convenient and excellent staff, they are very guide full
Srisailam VThe mobile app was a bit glitchy.
Lisa MThe staff was very friendly, efficient and professional. It was quick and easy to both pickup and return the rental.
Nicholas PStore Manager was extremely helpful! Process for pick up and drop off easy and no hassle. Like afterhours drop off and drop box
Shanelle ACheckin and checkout were vary smooth and no hidden fees.
Alvin SThe staff was extremely helpful and pleasant!
Jason BVery easy process and no hidden fees or add ons.
Alvin SWe scheduled a pickup at the counter and the site let us despite the location being closed. The process to reschedule one was giving us so many errors that we didn’t get our van until an hour later than we scheduled it. Awful experience
Ibrahim SThe only problem I had was that that my gps sent me on the other side of Herndon parkway to the Springhill Hotel 🫤 but otherwise everything was perfect and I milites were very nice
Marie TI fueled the vehicle up to where it was when I obtained it, but was still charged a $15 fuel fee. I will be calling to see if this can be amended. Other than that, it was great. Thank you Uhaul!
Rebecca Bcustomer service was excellent
Arthur AThis location is conveniently located, has part available, is clean, and the staff there is friendly and helpful.
GUY EWe did not get the vehicle we reserved.
Thor JThe pick up and drop off process was the worst part of my move. Your app has bugs and was continually resetting itself so I’d lose progress. Very frustrating.
Brett WGreat customer service. I would definitely use this location again.
Dana HHelpful front desk gentleman
MINH TService and equipment was great, including the snow removal before arrival.
Richard OEverything was so simple and effortless! From start to finish, the whole process was smooth! I cannot thank you enough. Cheers!
Audrey HAwesome staff, Engaging and Customer Centric!
Wayne MGreat customer service. Vehicle was clean and easy to operate. Important info on the side of the vehicle was helpful. Drop off was quick and easy.
Susan HUHaul app needs improvement, it took us about 30 minutes to get through the process of checking out the van
Svetoslav TExcellent rental experience. No hassle, excellent rental van. Excellent value. Thanks.
Richard OFriendly staff, best u haul I have ever rented. Amazing experience overall!
Carl RGreat service!
Donald EThe young man running the check in desk was incredibly nice and professional, kind and accommodating. He made the entire experience exceptional.
Andrew WI had a great experience with U-Haul. Renting a truck was easy, and the vehicle was clean and well-maintained. The staff was helpful and provided excellent customer service. U-Haul made my move stress-free, and I highly recommend them for their reliable and efficient service.
Zaid ABut service and they charge me $630 for a day. it's a lie $19 per day.
Rufino DExcellent helpful staff. Very knowledgeable about how to use the app. Thank you
CHERYL WGod customer service
KARLA SPick- up on the mobile app was quick & easy. The van was clean and in great condition. Equipment for the move (dolly) looked brand new. I will definitely come to this location again.
Tina SIt was very easy and nice. I would recommend it.
MEHMET OHave your computer systems work in all your locations...DC was down
JOHN SCould not do the Return vehicle via the web. The instructions were not clear.
Venkatesh SNeed to make it more clear that a sexondary contact person is required, not optional. If you do not select a contact person, you will not likely have the additional required documentation at the time when you go to pick up the rental outside of business hours.
John KThe property manager was very rude and passive aggressive towards me when I had asked for some kind of confirmation after the changes he made to my reservation. The changes were due to unknown charges regarding a bundle that was added for a dolly and mats when in fact I have the confirmation email I did not approve or select those options. But somehow it was selected and charged my reservation after he confirmed and printed the contract. I requested for a email confirmation of the changes he did and he stated it couldn’t do it or it wouldn’t allow him to. Then became aggressive and hostile.
Trang DN/A
Mohamed KThis was the second time a U-Haul from this location was not cleaned prior to me obtaining it. There was trash in the back, the wooden panel on the side was broken, and lots of blankets were left which I didn’t need and only took up space.
Angelica Reasy check in and check out; availability of vehicle on short notice was on point. definitely would recommend this service.
Suzanne PPleasant staff, quick transaction!
James RGood experience, good vehicle
Thomas HThe van had hair and dirt in the front area and could use a little cleaning. The staff was warm and inviting. I would recommend this location to others.
Anitha WI was disappointed that the tire pressure had to be filled because no one checked the problem before I received the vehicle but other than that it was good
Tona BThe staff at this facility was over the top helpful, I would most certainly recommend to everyone I know...
Jeff VGreat service!
Donald E