Customer Reviews for Security Public Storage Herndon
(U-Haul Neighborhood Dealer)

125 reviews

385 Spring St   Herndon, VA 20170

(703) 870-3829

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(703) 870-3829

385 Spring St
Herndon, VA 20170

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

ANGELA D 
Rating:
1.0

I am still waiting for a call back from customer service about being charged double mileage -- a previous trip was not reflected in your comuter before I took the vehicle on Sunday 6 April.

ROBIN D 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
3.0

The keys were not available for self-pickup, which caused delay.

Brendan C 
Rating:
5.0

Nothing. Ian the manager of this location is the best. The storage facility and trucks are very clean and well maintained and he is very knowledgeable and professional. I will only use his uhaul trucks when I need one. Thanks Ian!

BENJAMIN B 
Rating:
4.0

The staff was very good at the check in and check our process.

JACOBUS P 
Rating:
2.0

I made the reservation for 9:30 am, although the location didn't open until 10 am that day. However, the registration website and the UHaul app said I would have contactless pickup through the app. That didn't work, and I had to wait until the office opened. I was also charged for gas even though we filled it up past where it was when we picked it up.

KATRINA S 
Rating:
5.0

4 March 2025 Dear Security Public Storage Herndon (Uhaul Neighborhood Dealer location), Thank you very much for your excellent customer service, kindness to me as a customer and affordable rental rates! Sincerely, James Prince Personal Verizon Wireless Mobile Number: +13053605402 Liberty University Student E-mail Address: jprince12@liberty.edu

JAMES P 
Rating:
5.0

Great service. Thank you! Maggie

MARGUERITE J 
Rating:
5.0

Customer did not leave a comment.

GNANDI G 
Rating:
5.0

Management is so nice and helpful

ANNE H 
Rating:
5.0

Customer did not leave a comment.

Victor V 
Rating:
5.0

Customer did not leave a comment.

GARY D 
Rating:
5.0

Sherry has exceptional customer service skill and etiquette at this location. I walked in witnessing Sherry patiently and gracefully informing a disgruntled and confused customer. Although there was also a language barrier between herself and the customer, she was able to help the customer understand the conditions of their storage contract. A great solution was offered to the customer to help them save money. My check-out for my Uhaul was seamless and quick. I rented a van that was clean, functional, and came with modern features. Check-in was also seamless, no issues, and I was greeted at the entrance door and escorted out to return to my car.

EVANDER E 
Rating:
5.0

The couple that manages the vehicles are really great! The van was clean and maintained. I’d definitely use their services again

Kim W 
Rating:
5.0

I forgot the gentleman’s name, but he was fantastic! Super welcoming and made it a quick process. We had a great chat while he was setting me up. When I got to the vehicle, there were some crumbs inside the vehicle, but nothing a wet wipe can’t fix! I don’t find that a deal breaker and if I will be moving, I will be using this location again!!!!

SAMANTHA N 
Rating:
5.0

The staff went above and beyond for me. Thank you

TAWANA E 
Rating:
4.0

Although I booked rental at this location, the confirmation text I received was for a different location 20 minutes away. I assumed the original location did not have inventory so I went to the location per the confirmation, only to find that location did not have the vehicle I reserved and that my reservation was indeed at the location nearest my home. I wasted an hour due to U-Haul’s mistake! That said, the service received at the Spring Street location was excellent,

KarenForgy H 
Rating:
5.0

highly recommended.

DANIELLE C 
Rating:
5.0

Customer did not leave a comment.

LAURENT D 
Rating:
5.0

The U-Haul storage deck was pretty dirty. It would be great if it's cleaned prior to any customer renting the vehicle.

ADITHI M 
Rating:
1.0

I RETURNED MY TRUCK BEFORE THE RETURN TIME BUT THEY CHARGE ME ONE MORE DAY BECUASE WHEN I RETURNED THEY WAS CLOSED

FAIQ K 
Rating:
5.0

The guy who helped me was excellent, very friendly, happy, and helpful.

ROHIT N 
Rating:
5.0

All of the staff was very helpful and nice!

DOMINIQUE A 
Rating:
5.0

Great Service

MARC A 
Rating:
5.0

Personnell in the office are very polite, agreeable, pleasant, accommodating.

TOR N 
Rating:
5.0

Customer did not leave a comment.

Joan N 
Rating:
5.0

Very convenient and excellent staff, they are very guide full

Srisailam V 
Rating:
5.0

The mobile app was a bit glitchy.

Lisa M 
Rating:
4.0

Customer did not leave a comment.

CHANDER S 
Rating:
5.0

Customer did not leave a comment.

Matthew P 
Rating:
4.0

Customer did not leave a comment.

Owen P 
Rating:
5.0

Customer did not leave a comment.

Nicole R 
Rating:
5.0

The staff was very friendly, efficient and professional. It was quick and easy to both pickup and return the rental.

Nicholas P 
Rating:
5.0

Store Manager was extremely helpful! Process for pick up and drop off easy and no hassle. Like afterhours drop off and drop box

Shanelle A 
Rating:
5.0

Checkin and checkout were vary smooth and no hidden fees.

Alvin S 
Rating:
5.0

The staff was extremely helpful and pleasant!

Jason B 
Rating:
5.0

Very easy process and no hidden fees or add ons.

Alvin S 
Rating:
1.0

We scheduled a pickup at the counter and the site let us despite the location being closed. The process to reschedule one was giving us so many errors that we didn’t get our van until an hour later than we scheduled it. Awful experience

Ibrahim S 
Rating:
5.0

Customer did not leave a comment.

REINALDO R 
Rating:
5.0

Customer did not leave a comment.

Anna C 
Rating:
5.0

Customer did not leave a comment.

sylvia s 
Rating:
5.0

Customer did not leave a comment.

Connor S 
Rating:
5.0

The only problem I had was that that my gps sent me on the other side of Herndon parkway to the Springhill Hotel 🫤 but otherwise everything was perfect and I milites were very nice

Marie T 
Rating:
4.0

Customer did not leave a comment.

robert s 
Rating:
3.0

I fueled the vehicle up to where it was when I obtained it, but was still charged a $15 fuel fee. I will be calling to see if this can be amended. Other than that, it was great. Thank you Uhaul!

Rebecca B 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Mauricio P 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Erica J 
Rating:
5.0

Customer did not leave a comment.

Aamir K 
Rating:
5.0

customer service was excellent

Arthur A 
Rating:
5.0

This location is conveniently located, has part available, is clean, and the staff there is friendly and helpful.

GUY E 
Rating:
4.0

We did not get the vehicle we reserved.

Thor J 
Rating:
3.0

The pick up and drop off process was the worst part of my move. Your app has bugs and was continually resetting itself so I’d lose progress. Very frustrating.

Brett W 
Rating:
5.0

Customer did not leave a comment.

Maria A 
Rating:
5.0

Customer did not leave a comment.

Gabriel S 
Rating:
5.0

Customer did not leave a comment.

Carrie M 
Rating:
5.0

Great customer service. I would definitely use this location again.

Dana H 
Rating:
5.0

Helpful front desk gentleman

MINH T 
Rating:
5.0

Service and equipment was great, including the snow removal before arrival.

Richard O 
Rating:
5.0

Everything was so simple and effortless! From start to finish, the whole process was smooth! I cannot thank you enough. Cheers!

Audrey H 
Rating:
5.0

Awesome staff, Engaging and Customer Centric!

Wayne M 
Rating:
5.0

Customer did not leave a comment.

OCTAVIAN I 
Rating:
5.0

Customer did not leave a comment.

Lois M 
Rating:
5.0

Great customer service. Vehicle was clean and easy to operate. Important info on the side of the vehicle was helpful. Drop off was quick and easy.

Susan H 
Rating:
5.0

UHaul app needs improvement, it took us about 30 minutes to get through the process of checking out the van

Svetoslav T 
Rating:
5.0

Excellent rental experience. No hassle, excellent rental van. Excellent value. Thanks.

Richard O 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S 
Rating:
5.0

Friendly staff, best u haul I have ever rented. Amazing experience overall!

Carl R 
Rating:
5.0

Great service!

Donald E 
Rating:
5.0

The young man running the check in desk was incredibly nice and professional, kind and accommodating. He made the entire experience exceptional.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

I had a great experience with U-Haul. Renting a truck was easy, and the vehicle was clean and well-maintained. The staff was helpful and provided excellent customer service. U-Haul made my move stress-free, and I highly recommend them for their reliable and efficient service.

Zaid A 
Rating:
1.0

But service and they charge me $630 for a day. it's a lie $19 per day.

Rufino D 
Rating:
5.0

Excellent helpful staff. Very knowledgeable about how to use the app. Thank you

CHERYL W 
Rating:
5.0

God customer service

KARLA S 
Rating:
5.0

Customer did not leave a comment.

Dev C 
Rating:
5.0

Pick- up on the mobile app was quick & easy. The van was clean and in great condition. Equipment for the move (dolly) looked brand new. I will definitely come to this location again.

Tina S 
Rating:
5.0

Customer did not leave a comment.

Bree S 
Rating:
5.0

It was very easy and nice. I would recommend it.

MEHMET O 
Rating:
5.0

Have your computer systems work in all your locations...DC was down

JOHN S 
Rating:
5.0

Could not do the Return vehicle via the web. The instructions were not clear.

Venkatesh S 
Rating:
5.0

Need to make it more clear that a sexondary contact person is required, not optional. If you do not select a contact person, you will not likely have the additional required documentation at the time when you go to pick up the rental outside of business hours.

John K 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Customer did not leave a comment.

Marc G 
Rating:
5.0

Customer did not leave a comment.

Kevin N 
Rating:
1.0

The property manager was very rude and passive aggressive towards me when I had asked for some kind of confirmation after the changes he made to my reservation. The changes were due to unknown charges regarding a bundle that was added for a dolly and mats when in fact I have the confirmation email I did not approve or select those options. But somehow it was selected and charged my reservation after he confirmed and printed the contract. I requested for a email confirmation of the changes he did and he stated it couldn’t do it or it wouldn’t allow him to. Then became aggressive and hostile.

Trang D 
Rating:
5.0

Customer did not leave a comment.

Austin H 
Rating:
5.0

N/A

Mohamed K 
Rating:
3.0

This was the second time a U-Haul from this location was not cleaned prior to me obtaining it. There was trash in the back, the wooden panel on the side was broken, and lots of blankets were left which I didn’t need and only took up space.

Angelica R 
Rating:
5.0

easy check in and check out; availability of vehicle on short notice was on point. definitely would recommend this service.

Suzanne P 
Rating:
5.0

Pleasant staff, quick transaction!

James R 
Rating:
5.0

Good experience, good vehicle

Thomas H 
Rating:
5.0

The van had hair and dirt in the front area and could use a little cleaning. The staff was warm and inviting. I would recommend this location to others.

Anitha W 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

I was disappointed that the tire pressure had to be filled because no one checked the problem before I received the vehicle but other than that it was good

Tona B 
Rating:
5.0

Customer did not leave a comment.

Chinil C 
Rating:
5.0

The staff at this facility was over the top helpful, I would most certainly recommend to everyone I know...

Jeff V 
Rating:
5.0

Great service!

Donald E 
No reviews have been submitted for this location.
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