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Kevin N.
Customer Reviews for Security Public Storage Herndon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The property manager was very rude and passive aggressive towards me when I had asked for some kind of confirmation after the changes he made to my reservation. The changes were due to unknown charges regarding a bundle that was added for a dolly and mats when in fact I have the confirmation email I did not approve or select those options. But somehow it was selected and charged my reservation after he confirmed and printed the contract. I requested for a email confirmation of the changes he did and he stated it couldn't do it or it wouldn't allow him to. Then became aggressive and hostile.
Trang D.N/A
Mohamed K.This was the second time a U-Haul from this location was not cleaned prior to me obtaining it. There was trash in the back, the wooden panel on the side was broken, and lots of blankets were left which I didn't need and only took up space.
Angelica R.easy check in and check out; availability of vehicle on short notice was on point. definitely would recommend this service.
Suzanne P.Pleasant staff, quick transaction!
James R.Good experience, good vehicle
Thomas H.The van had hair and dirt in the front area and could use a little cleaning. The staff was warm and inviting. I would recommend this location to others.
Anitha W.I was disappointed that the tire pressure had to be filled because no one checked the problem before I received the vehicle but other than that it was good
Tona B.The staff at this facility was over the top helpful, I would most certainly recommend to everyone I know...
Jeff V.Great service!
Donald E.As always an excellent experience including the staff
Paul G.I was overcharged for gas upon returning the vehicle. When I received my uhaul there was mushed cupcake and red icing smeared in the back
Connor S.Great experience. Professional staff. Best rental in 40 years using Uhaul.!
Steven F.Excellent service
Ali A.Excellent pick up experience. I did online checkin and it was an easy “pain free†process. The clerk was very kind and pleasant. He explained the return process in the event the office was closed when we returned. Will 100% rent uhaul from this location again.
Stephanie B.The tire pressure light came on shortly after leaving the facility. I was able to add air but think that tire pressure should be checked before rental is initiated.
JOHNGERARD M.Online check in process was cumbersome and slow compared to counter service. Ultimately had to go inside despite online check in bc keys were not left in access container. The truck itself was not clean with used gloves in the driver's side door and screws and trash in the passenger door. The cargo area was not swept and had three used blankets scattered within. Gentleman at the desk was friendly and helpful-no knock on him.
Jeffrey C.Fantastic customer service! Above and beyond
LESLYEMICHELLE L.Fix the app so it's more reliable AND a way to check vehicles back in after hours if the app doesn't work.
Todd W.My reservation was for 9am. As I arrive and go through the steps to get my truck, the mobile process (which supposedly is supposed to be entirely mobile) told me I had to get the keys from the front desk. I go to the entrance, and there's another customer just standing outside, waiting. Despite the “hours†being opening 9am, NO ONE was at the location. I had to call the regional number and they had to have the regional manager come to the location, half an hour after my reservation time. Completely messed up my itinerary as I had scheduled pick up/drop off of items I could not do without the truck. Why would a location have 9am opening hours if no one is gonna show up until 930??
Christian E.This small-volume UHaul location outside DC is worlds better than locations in Takoma Park and Kensington, MD. Energetic, service-oriented staff. Clean facility. Newer vehicles in excellent shape.
CONOR O.