Customer Reviews for Security Public Storage Herndon
(U-Haul Neighborhood Dealer)

18 reviews

385 Spring St   Herndon, VA 20170

(703) 870-3829

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(703) 870-3829

385 Spring St
Herndon, VA 20170

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 4 pm
Special Operating Hours
  • 5/30/2022: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Great experience. Professional staff. Best rental in 40 years using Uhaul.!

Steven F. 
Rating:
5.0

Excellent service

Ali A. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Saroj G. 
Rating:
5.0

Customer did not leave a comment.

Dallas R. 
Rating:
5.0

Customer did not leave a comment.

Martha N. 
Rating:
5.0

Customer did not leave a comment.

Diana N. 
Rating:
5.0

Customer did not leave a comment.

CLARENCEBUFORD T. 
Rating:
5.0

Excellent pick up experience. I did online checkin and it was an easy “pain free” process. The clerk was very kind and pleasant. He explained the return process in the event the office was closed when we returned. Will 100% rent uhaul from this location again.

Stephanie B. 
Rating:
5.0

The tire pressure light came on shortly after leaving the facility. I was able to add air but think that tire pressure should be checked before rental is initiated.

JOHNGERARD M. 
Rating:
3.0

Online check in process was cumbersome and slow compared to counter service. Ultimately had to go inside despite online check in bc keys were not left in access container. The truck itself was not clean with used gloves in the driver's side door and screws and trash in the passenger door. The cargo area was not swept and had three used blankets scattered within. Gentleman at the desk was friendly and helpful-no knock on him.

Jeffrey C. 
Rating:
5.0

Fantastic customer service! Above and beyond

LESLYEMICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

YUSUF A. 
Rating:
5.0

Fix the app so it's more reliable AND a way to check vehicles back in after hours if the app doesn't work.

Todd W. 
Rating:
2.0

My reservation was for 9am. As I arrive and go through the steps to get my truck, the mobile process (which supposedly is supposed to be entirely mobile) told me I had to get the keys from the front desk. I go to the entrance, and there's another customer just standing outside, waiting. Despite the “hours” being opening 9am, NO ONE was at the location. I had to call the regional number and they had to have the regional manager come to the location, half an hour after my reservation time. Completely messed up my itinerary as I had scheduled pick up/drop off of items I could not do without the truck. Why would a location have 9am opening hours if no one is gonna show up until 930??

Christian E. 
Rating:
5.0

This small-volume UHaul location outside DC is worlds better than locations in Takoma Park and Kensington, MD. Energetic, service-oriented staff. Clean facility. Newer vehicles in excellent shape.

CONOR O. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top