Customer Reviews for Security Public Storage Sacramento IV LLC
(U-Haul Neighborhood Dealer)

96 reviews

7301 Franklin Bl   Sacramento, CA 95823

(916) 256-3305

Office Hours

  • Mon: 9 am–3:30 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: 10:30 am–3 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(916) 256-3305

7301 Franklin Bl
Sacramento, CA 95823

Services at this Location:

Office Hours

  • Mon: 9 am–3:30 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: 10:30 am–3 pm
Special Operating Hours
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The personnel were very helpful, professional, and friendly. Great customer service.

Toby V 
Rating:
5.0

The rep in store was so nice and friendly, she went above and beyond and made me feel comfortable through the whole process.

Shana P 
Rating:
5.0

This is the best Uhaul experience I’ve ever had. The team is building loyalty with their customers because they treat them so well. I’ll also be looking at storage at this unit because of the stellar customer service! Fan for life!

Jennifer R 
Rating:
5.0

The expierence was fast and easy. I had rented a Pickup but decided that a bigger truck was needed and since one was available the switch was made easy. I will do it again.

debbie e 
Rating:
5.0

Security Public Storage has amazing employees! They were very accommodating, and it was very easy to rent from this location. Thank you!

Donna V 
Rating:
5.0

Great will used again

Saliem A 
Rating:
4.0

Be more honest about the size of the U-Haul. We felt very deceived about the actual size and what I could fit. We had to throw away some furniture because it did not fit

Sidney R 
Rating:
4.0

Customer did not leave a comment.

Mua L 
Rating:
5.0

Back of the truck was dirty but was told it was. Also, inside the truck smell really bad of cigarettes. Gave me a huge headache.

MAISAO V 
Rating:
5.0

Great customer service

Jesus D 
Rating:
5.0

Customer did not leave a comment.

Anita M 
Rating:
5.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

cecelia w 
Rating:
5.0

Just keep being as helpful and friendly

Lisa E 
Rating:
4.0

Very helpful and considering. Thank you

Nguyen N 
Rating:
5.0

N/a

Jarrett D 
Rating:
4.0

The people working were excellent, they really were what made the experience great. Very friendly and helpful.

Jenifer H 
Rating:
5.0

Customer did not leave a comment.

KRIS I 
Rating:
5.0

Truck was waiting outside for us. I was supposed to login and get the check that way but I could not login. So I went inside and they help automatically no questions.

Martha J 
Rating:
3.0

Customer did not leave a comment.

Lynda J 
Rating:
5.0

Satisfactory

Frank O 
Rating:
5.0

Nothing really , I was very satisfied with everything, great customer service I was able to rent a U-Haul at a good price and store my stuff all day the same place very friendly staff I'm very satisfied

martha f 
Rating:
4.0

Customer did not leave a comment.

Ramona M 
Rating:
5.0

Customer did not leave a comment.

Gustave C 
Rating:
5.0

Customer did not leave a comment.

Latrisha T 
Rating:
5.0

Customer did not leave a comment.

rhonda c 
Rating:
5.0

Everything was great! Good customer service fast and very friendly!I am very pleased, great price!

martha f 
Rating:
5.0

Have a ramp. The managers were excellent both of them

mia E 
Rating:
5.0

I was very pleased with the service I received.

ALPHONSO T 
Rating:
5.0

Customer did not leave a comment.

Shaziana A 
Rating:
5.0

Great fast and friendly service. Thank you

Marisa B 
Rating:
5.0

Very good customer service

DAMIAN V 
Rating:
5.0

Very happy tank

Arnulfo A 
Rating:
5.0

Excelente costumer service 💯 % Satisfied w services Thank you !

JETZABEL B 
Rating:
5.0

Customer did not leave a comment.

Jing C 
Rating:
5.0

Everything was amazing. Please thank the lady who worked today I accidentally forgot her name.🌟

Raymond T 
Rating:
5.0

Customer did not leave a comment.

Raytavia V 
Rating:
4.0

The personnel was helpful because I was dropping off. If I were picking up, would I have to wait 75 minutes?

Luzie H 
Rating:
5.0

The van smelled like someone just smoked in it.

MOHAMMAD B 
Rating:
5.0

Customer did not leave a comment.

Alfredo N 
Rating:
4.0

Customer did not leave a comment.

Manuel G 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

gabriel c 
Rating:
5.0

Everything was excellent and the representative was great 👍

Sydney S 
Rating:
5.0

Nice staff, easy pick-up and dropoff.

Kevin R 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S 
Rating:
5.0

Customer did not leave a comment.

Horacio H 
Rating:
5.0

Customer did not leave a comment.

Horacio H 
Rating:
5.0

They're very good customer service and when I had a problem and I didn't have an understanding he helped me with the understanding and problem with soft we'll go back to them

Donyale B 
Rating:
5.0

Customer did not leave a comment.

Ashley H 
Rating:
5.0

The attendants were both very helpful. I got my truck quickly and she was right out to check me out. Very good experience.

Teresa P 
Rating:
5.0

ALL GOOD

TRACY C 
Rating:
3.0

Customer did not leave a comment.

MARVIN T 
Rating:
5.0

The staff here are friendly and provided great customer service.

Rhonda p 
Rating:
4.0

It would be great if there was a proof of returned vehicle document at the time of drop off so that customers can be more at ease.

Sheng L 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Great customer service. Thank you 😊.

Willie C 
Rating:
5.0

Customer service is always great, thank you.

MICHAEL C 
Rating:
3.0

Customer did not leave a comment.

Donaldo M 
Rating:
3.0

It’s a little far out there from major freeway access

Gregory D 
Rating:
5.0

Proffesional and freindly service!!!

Sydney S 
Rating:
5.0

Continue doing the good work.

Larry T 
Rating:
5.0

No problem, great customer service. I recommend this U-Haul company to my friends and family. Thank you Ms ambrosia for everything.

Robin G 
Rating:
5.0

Customer did not leave a comment.

Elise D 
Rating:
5.0

Customer did not leave a comment.

Josue P 
Rating:
5.0

Everything was great

Rikki K 
Rating:
5.0

The associates are very professional and respectful every time all the time!!!!

OCTAVIA J 
Rating:
5.0

Very accommodating to customer👍

Anglela p 
Rating:
5.0

Management at security public storage was very helpful and knowledgeable about the rental process. I will recommend people to do business there.

Shedric A 
Rating:
5.0

Great customer service

Angelo G 
Rating:
5.0

Customer did not leave a comment.

elizabeth w 
Rating:
3.0

Customer did not leave a comment.

QUANG D 
Rating:
5.0

Customer did not leave a comment.

Stanley J 
Rating:
5.0

Nothing to improve!! Amazing customer service and equipment super clean

NOEL J 
Rating:
3.0

My order summary drop off date said June 5th, but my contract said June 4th at 10:00 am. The lady I talked to here said I was all set to return the truck on June 5th, but this was incorrect. Because of this, I had gotten charged almost $60 for an extra day. She was very nice and helpful, but I had gotten incorrect information that caused me to get blind sided and lost money for an extra day of charge.

Johnny O 
Rating:
5.0

Current employees ambrosia and Stanley run a very good storage store; they follow policy and help any way they can.

DAVID B 
Rating:
5.0

I borrowed the dollie and accidentally left it in the truck U-Haul on Franklin

LESLIE S 
Rating:
5.0

Clean and convenient location. Super helpful staff! I assumed I could sweep out the truck before checkout. Thank you for kindly offering your broom and dustpan! Tell the next online customer to use mobile checkout service it is fast and easy.

DUSHARME T 
Rating:
5.0

Open in Sunday life line 🙏🏻🌈💫👍🏼

narpinderpal s 
Rating:
5.0

Customer did not leave a comment.

Michelle E 
Rating:
5.0

Customer did not leave a comment.

Dustin L 
Rating:
5.0

Very nice staff

Heidi K 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

I Would like to say 1st and foremost the service was amazing smooth better than the actual u-haul store which It's usually packed busy This location on Franklin was amazing their office was clean and organized the service was amazing amazing shout out to ambrosia and Stanley at the Franklin location of security public storage This couple deserves a raise Thanks again for making my moving a smooth process.

CLARANCE W 
Rating:
5.0

The storage facility was very clean and seems very safe, I like the indoor storage concept. The staff was excellent, very helpful informative & attentive, they were very welcoming and moved quickly through the process. My truck was ready and waiting for me when I arrived and my storage rental only took a few minutes. I would definitely recommend this facility for storage rental as well as equipment rental.

Lorita V 
Rating:
5.0

Customer did not leave a comment.

Jose B 
Rating:
1.0

Customer did not leave a comment.

Ryan N 
Rating:
5.0

Nothing! The service was fast and professional. This is my new uhaul location of choice.

Loyce B 
Rating:
5.0

Facility is clean and Uhual trucks are super clean and detailed. Never had a cleaner uhual truck rental before getting one from this pick up location. This location will be my preferred location to book my future rentals from now on.

Tom C 
Rating:
5.0

Best U-Haul experience I've ever had!!! And I've rented many many times but never this outstanding.

Jerome H 
Rating:
5.0

Customer did not leave a comment.

Cody B 
Rating:
5.0

Everything is perfect, the place and staff are all helpful and friendly I have nothing to add it is a perfect place to store your belongings.

Cristina B 
Rating:
2.0

The after hours drop off was really confusing. More signage needed or description of where to park.

Nicholas F 
Rating:
5.0

best customer service I've experienced in years

JUDI N 
Rating:
5.0

Customer did not leave a comment.

Steve T 
Rating:
5.0

nothing

Vikas A 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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