Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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Hannah H.
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This location was fantastic, however the experiencing of renting the uhaul FROM uhaul was awful. I RESERVED a truck at a specific location utilizing the RESERVATION feature online weeks in advance. I was contact 4 days before my move date to tell me the closest location pick up was 25 miles away, I would not be reimbursed for the extra miles I would need to drive to get the truck and that reservations are not actually reservations but they are simply requests. POOR BUSINESS by UHAUL. EXCELENT BUSINESS AND CUSTOMER SERVICE BY THE CONTRACTED DEALER ON HWY 32.

Toni L.
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Randy went above and beyond to help us. He was personable. Pleasant and courteous. The truck was clean and ready to use. He gave concise and clear instructions on when the truck was to be return and why.

Deborah S.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

KENNETH K.
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Great service!

Dan D.
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Due to the physical location entering and exiting the premises is difficult. The staff however was very helpful.

Douglas S.
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This truck had cigarette ash in the cab and the windshield was so dirty it was hard to see through.

Kevin C.
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Owner was nice and knowledgeable. Quick in and out service.

Thomas F.
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Customer did not leave a comment.

Andrew V.
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The Uhaul was filthy when I got it and there was a giant crack in the windshield that I only saw after cleaning the filthy windshield. The Uhaul had not been swept, and the front had not been cleaned, or sanitized when I was handed the keys. The Uhaul website says that every Uhaul is thoroughly cleaned and sanitized between each use to help keep customers safe from COVID during the pandemic. THAT IS A LIE. Uhaul does not care if it's customers get infected from filthy Uhauls. Uhaul is a terrible company and is extremely lazy/flaky. I called customer service several times and they transfer you around until they hang up on you. Nobody at Uhaul from the bottom to the top seems to give two damns. Go with another company.

Saul M.
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Was a bit disappointed that I had to go to a different shop to pickup the truck but a $50 credit made it less cost f a problem. The truck was good and worked fine, no problems.

Ashley M.
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Customer did not leave a comment.

Laura G.
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Customer did not leave a comment.

AARON B.
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Guy in the office is rude and confrontational

CATHY E.
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Everything went really well friendly service and fast very nice

ESMERALDA H.
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Customer did not leave a comment.

John R.
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have the truck emptied of all contents. have the truck fueled. have the correct keys. have staff as concerned about the uhaul customers as the storage customers.

HAL B.
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Customer did not leave a comment.

KRISTIN W.
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Customer did not leave a comment.

Roberta P.
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Randy is the best...he always gives great customer support.

Jordan H.
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Customer did not leave a comment.

Patricia B.
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Very efficient ...in and out quickly ....truck was perfect for the job we needed . I would recommend this Uhaul business and will use them again.

Stephen C.
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Customer did not leave a comment.

WILLIAM Y.
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The van had a maintenance needed light on. I believe it was for an oil change and washer fluid low. Other than that the van was clean.

Daniel S.
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Customer did not leave a comment.

Jennette M.
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Customer did not leave a comment.

Jay D.
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When I called to make this reservation from the main 800 number they advise me I will be able to pick up my trailer at 7 o'clock in the morning but found after several minutes a email was sent to me stating that I was not able to pick it up till 11 o'clock that was very disappointing but the man at the establishment was very professional and did his best to accommodate me at the time I needed it.

colleen S.
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Both locations for the pick up and drop off were amazing! Some of the friendliest and kind individuals at both locations!

Garron I.
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The only thing I would say is tell your customers they have to park the truck in the field before they come we had to turn around farther down the rd. And then pass the actual uhaul facility again to pull the truck into the field. And then back down the rd to the actual uhaul.

George S.
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Customer did not leave a comment.

Deborah D.
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Very nice owner/operator. I'm glad I booked online to guarantee my selection.

Cinthya R.
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Customer did not leave a comment.

Carey L.
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Customer did not leave a comment.

Debbie S.
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The one confusing thing was when I registered it gave me the address but when i arrived it was a small store with lock boxes outside on the wall with instructions. That was all confusing etc. I called the number on my paper work and it was down the road. The contact from there was VERY helpful and everything else went very smoothly.

Jennifer A.
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Customer did not leave a comment.

Kurt O.
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The online check in isn't very user friendly. It's easier to check in with Randy on site.

Jason F.
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Absolutely nothing to improve with the services I received. I would recommend this uhaul site to anyone. Great customer service!!

James S.
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Randy the man running the office was extremely helpful and friendly.

Karen R.
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Customer did not leave a comment.

Clint B.
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Customer did not leave a comment.

Terry E.
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Customer did not leave a comment.

Scott D.
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Customer did not leave a comment.

Jimmie B.
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Customer did not leave a comment.

Kenneth H.
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Customer did not leave a comment.

Michael L.
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Randy at the rental location in Chico has excellent customer service, personality , and down right friendly

paul L.
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I did catch the guys name who ran the office. I came in on a Monday and to my dismay this location was closed. To my surprise the office manager opened up and rented me the truck I needed. That is A1 customer service. Kudos

Lee C.
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Customer did not leave a comment.

Rodolfo V.
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Customer did not leave a comment.

Kenneth H.
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Mark D.
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Customer did not leave a comment.

Susanmarie M.
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Patricia H.
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The guy that rented the truck to me was very friendly and helpful also he told me that if I needed anything in the future to come on back which was very huh good to hear. Thank you for your help

Amy F.
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Customer did not leave a comment.

Mark D.
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Very flexible and accommodating

Matthew J.
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Traffic on 32 makes it really hard to get into and out of this facility. But it's a nice facility.

Kimberly F.
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Very friendly and helpful employees.

SANDRA D.
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Customer did not leave a comment.

Kelly D.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Randy N.
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Great service got me through quick and very friendly

Chris O.
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Nothing he was very professional

Jeffrey C.
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Guy was great, very friendly and helpful in getting the trailer hooked up

Amy W.
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First time renting a Uhaul, Randy was very helpful and easy to do business with.

Will M.
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He was very helpful and accommodating in getting us the best rate for what we needed.

Kendall S.
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Customer did not leave a comment.

Caroline D.
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The guy helping us was very helpful and made sure we were taken care of.

Erik S.
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Nothing to improve. Randy is awesome...

Kurt O.
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The self check out didn't work for me, so the gentleman on site helped me get the truck. I was overcharged for mileage. I disputed the bill using the email address provided with the invoice, but I have not received a response.

Jenifer K.
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Fantastic customer service and follow up! I was given a great truck; clean and the correct size. The follow up reminder call was given with enough advance warning and I was given compliments on my driving skills to boot :) 10/10 Would DEFINITELY come back!

Lynette L.
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I got a call from this drop off place at 10:00 pm last night telling me I owed thousands of dollars for excess mileage! I told the gentleman I have pictures of the mileage and gas at drop off he said I needed to prove it. As you can see in my closing receipt I don't owe any money. Not happy at all!

Wendy H.
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Customer did not leave a comment.

Trishia R.
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The manager there was very friendly and accommodating. I had to wait for a ride after dropping off the uhaul. It was probably about 95-98 degrees outside and he offered me some cold water and let me wait in a clean, air conditioned office. I have already recommended this location for the best uhaul service in Chico.

Patrick M.
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Customer did not leave a comment.

Brian L.
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Excellent Customer Service, double checked my Hitch. Thank you. Sterling Job!

James M.
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Would not rent from here the person who checked me out was a lier and not a good person.

Amber M.
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Customer did not leave a comment.

Kirk Z.
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you were supposed to have our truck and car dolly at the same location but at the last minute you gave us the run around for your own profit and we had to pay our movers an extra hour of labor while they sat around waiting for us to chase down a truck here and a dolly there.

Mariana C.
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The service was great. No hassle and randy is great ! He is friendly and straight to the point makes it fast and easy. Randy is the reason why I always pickup my uhauls from this location!

David R.
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Customer did not leave a comment.

charlie C.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Babak F.
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Customer did not leave a comment.

Amanda P.
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The man who worked there went above and beyond his duties to ensure I was ready for my move.

Simone M.
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Customer did not leave a comment.

Brady V.
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Customer did not leave a comment.

jim S.
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I know this place is a self storage facility as its primary use, but when we pulled up originally the gate was closed, but there was no clear sign telling how to contact anyone for access. There is a sing showing the hours, we were there around 10:30 am. Called later and told them we were coming back to rent and were able to gain access. Once we got in everything went well and were lucky enough to get a van that handle our needs well. Thanks

Pietro R.
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Customer did not leave a comment.

Chase M.
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n/a

Trisha L.
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Customer did not leave a comment.

Tawni P.
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Nothing, the manager Randy was fantastic.

Alan E.
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Good Customer Service! Thanks!

Sebastian K.
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The gas was not full and it was hard to estimate how much to put in it. It'll be easier if the vehicles where full and just full them again before the return

DONALD L.
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Customer did not leave a comment.

ADAM B.
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Second time with location and working with Randy. Fast, personal service. I have been happy both times and will continue to use and refer to friends and family

william L.
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If you need a rental Randy the manager is Outstanding.. He called me and arranged a drop off time. Old fashion customer service that's very rare. 10 Stars for Security Storage!!!!

Mary Z.
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Friendly and helpful customer service. They forgot to include my half dozen furniture blankets and furniture dolly.

BILL E.
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Very nice and helpful

james L.
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A wider choice of rental agreement.

Heath M.
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Gate was locked. So customers could not gain access to the office. The rececption guy gave no information about my reciept. Later I see my email and he charged me for fuel. I had just filled up the tank. Blindsiding your customers with an extra charge is terrible.

Russ P.
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$19.99 a day is a good price. Too bad this is nowhere near what it ended up costing me. You really should NOT lure people into renting vehicles at that price when in reality they end up paying $250.00 for three days as I did. Other than that everything was great.

No reviews have been submitted for this location.

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