Customer Reviews for Security Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Self Storage

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Clint B.
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Customer did not leave a comment.

Terry E.
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Scott D.
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Jimmie B.
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Kenneth H.
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Michael L.
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Randy at the rental location in Chico has excellent customer service, personality , and down right friendly

paul L.
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I did catch the guys name who ran the office. I came in on a Monday and to my dismay this location was closed. To my surprise the office manager opened up and rented me the truck I needed. That is A1 customer service. Kudos

Lee C.
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Rodolfo V.
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Kenneth H.
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Mark D.
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Susanmarie M.
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Patricia H.
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The guy that rented the truck to me was very friendly and helpful also he told me that if I needed anything in the future to come on back which was very huh good to hear. Thank you for your help

Amy F.
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Customer did not leave a comment.

Mark D.
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Very flexible and accommodating

Matthew J.
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Traffic on 32 makes it really hard to get into and out of this facility. But it’s a nice facility.

Kimberly F.
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Very friendly and helpful employees.

SANDRA D.
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Kelly D.
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Michael B.
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Randy N.
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Great service got me through quick and very friendly

Chris O.
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Nothing he was very professional

Jeffrey C.
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Guy was great, very friendly and helpful in getting the trailer hooked up

Amy W.
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First time renting a Uhaul, Randy was very helpful and easy to do business with.

Will M.
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He was very helpful and accommodating in getting us the best rate for what we needed.

Kendall S.
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Customer did not leave a comment.

Caroline D.
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The guy helping us was very helpful and made sure we were taken care of.

Erik S.
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Nothing to improve. Randy is awesome...

Kurt O.
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The self check out didn’t work for me, so the gentleman on site helped me get the truck. I was overcharged for mileage. I disputed the bill using the email address provided with the invoice, but I have not received a response.

Jenifer K.
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Fantastic customer service and follow up! I was given a great truck; clean and the correct size. The follow up reminder call was given with enough advance warning and I was given compliments on my driving skills to boot :) 10/10 Would DEFINITELY come back!

Lynette L.
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I got a call from this drop off place at 10:00 pm last night telling me I owed thousands of dollars for excess mileage! I told the gentleman I have pictures of the mileage and gas at drop off he said I needed to prove it. As you can see in my closing receipt I don’t owe any money. Not happy at all!

Wendy H.
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Trishia R.
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The manager there was very friendly and accommodating. I had to wait for a ride after dropping off the uhaul. It was probably about 95-98 degrees outside and he offered me some cold water and let me wait in a clean, air conditioned office. I have already recommended this location for the best uhaul service in Chico.

Patrick M.
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Customer did not leave a comment.

Brian L.
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Excellent Customer Service, double checked my Hitch. Thank you. Sterling Job!

James M.
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Would not rent from here the person who checked me out was a lier and not a good person.

Amber M.
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Customer did not leave a comment.

Kirk Z.
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you were supposed to have our truck and car dolly at the same location but at the last minute you gave us the run around for your own profit and we had to pay our movers an extra hour of labor while they sat around waiting for us to chase down a truck here and a dolly there.

Mariana C.
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The service was great. No hassle and randy is great ! He is friendly and straight to the point makes it fast and easy. Randy is the reason why I always pickup my uhauls from this location!

David R.
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charlie C.
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Robert B.
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Babak F.
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Amanda P.
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The man who worked there went above and beyond his duties to ensure I was ready for my move.

Simone M.
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Brady V.
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jim S.
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I know this place is a self storage facility as its primary use, but when we pulled up originally the gate was closed, but there was no clear sign telling how to contact anyone for access. There is a sing showing the hours, we were there around 10:30 am. Called later and told them we were coming back to rent and were able to gain access. Once we got in everything went well and were lucky enough to get a van that handle our needs well. Thanks

Pietro R.
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Chase M.
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n/a

Trisha L.
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Tawni P.
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Nothing, the manager Randy was fantastic.

Alan E.
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Good Customer Service! Thanks!

Sebastian K.
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The gas was not full and it was hard to estimate how much to put in it. It'll be easier if the vehicles where full and just full them again before the return

DONALD L.
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ADAM B.
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Second time with location and working with Randy. Fast, personal service. I have been happy both times and will continue to use and refer to friends and family

william L.
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If you need a rental Randy the manager is Outstanding.. He called me and arranged a drop off time. Old fashion customer service that’s very rare. 10 Stars for Security Storage!!!!

Mary Z.
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Friendly and helpful customer service. They forgot to include my half dozen furniture blankets and furniture dolly.

BILL E.
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Very nice and helpful

james L.
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A wider choice of rental agreement.

Heath M.
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Gate was locked. So customers could not gain access to the office. The rececption guy gave no information about my reciept. Later I see my email and he charged me for fuel. I had just filled up the tank. Blindsiding your customers with an extra charge is terrible.

Russ P.
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$19.99 a day is a good price. Too bad this is nowhere near what it ended up costing me. You really should NOT lure people into renting vehicles at that price when in reality they end up paying $250.00 for three days as I did. Other than that everything was great.

Milena O.
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Overall not a very positive experience with manager

robert M.
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Excellent friendly staff, very helpful

Thomas W.
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Thanks

AIR ART C.
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Great service from Randy and a great vehicle. Will be coming back to use their services very soon!

Cindy M.
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Customer did not leave a comment.

bridget L.
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Great service all around, it helped me get my new place in Redding, since I lost everything in the Camp Fire victim. Thank you so much.

David L.
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The pick up in West Sacramento went smoothly, staff was helpful and efficient. The drop off went well in Chico, staff communicated with me after I picked up truck. The drop off was quick and professional. Excellent customer service on both ends.

Raul R.
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Charles T.
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Ryan H.
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Randy was get helpful. I was stressed Dana confused and he put up with all my questions and calmed me down and set me up nicely. I would definitely go to again but hopefully will not have to move ever again.

josh A.
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Randy was awesome!

Walter H.
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Randy is the best.

Christopher M.
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I worked with Randy and he is definitely an asset to your company. I am highly impressed with his customer service skills, willingness to accommodate and positive attitude. I will definitely use this location and work with Randy again.

BRIAN I.
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Customer did not leave a comment.

Lucas P.
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The dolly we were given was broken and didn’t work and the truck was not cleaned before it was given to us and has cigarette butts left it in

Elizabeth L.
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venus M.
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The technician was very courteous and knowledgeable.

Sarah A.
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We were overcharged on mileage, due to an error on the part of the uHaul representative, and charged an extra day without cause. We'll be working with another location from now on.

SUSAN W.
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Terrific experience all around. Thank you.

MaryAnn K.
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The gentleman at the U Haul site was friendly and very helpful!

Scott J.
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The entry to this combo mini-storage and U-Haul facility is very dangerous! If you drive a large truck and/or vehicle towing a trailer your vehicle will stick out in the middle of the lane on busy Highway 32 and on coming traffic will have to drive in the center medium to avoid hitting you. How this facility got County approval for this super short gate entrance is beyond me. All other aspects of my trailer renting experience was very positive.

Kevin L.
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Great Customer service, truck was brand new and clean. Will be using again because of customer service!

Asgar K.
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Great service

alfredo V.
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DAN TRACY M.
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Trouble free experience!

Van R.
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DAN TRACY M.
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Fair prices, Excellent service. Works hard to meet your needs.

anthony M.
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I WOULD NOT RECOMMEND UHAUL TO ANYONE!!!!!! Security Self Storage WAS GREAT! UHAUL IN ITSELF IS TERRIBLE!@!

Melissa G.
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Art S.
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Nothing needed. Randy was great. In and out in less than 10 minutes.

Scott J.
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Friendly agent; great service!

Virginia R.
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Ronald S.
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I had the most excellent experience working with Randy who helped me through the whole rental process. I value his responsiveness and communication skills. I will definitely rent again with Randy.

Julie B.
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Owner went above and beyond!

meghan D.
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Customer did not leave a comment.

SALVADOR R.
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I was in good hands with Randy Zaragoza. He answered all my questions and, in general, took great care of me. If I need your services, I will be back!

shawn S.
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Miah T.
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Very friendly owner at the Storage facility.

Michael M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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