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Angela W
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my go to place to rent from UHaul. He is always pleasant and takes care of his equipment and his customers. Will be going back.
GRACE WNothing
DARRELL WThere was an issue with the truck that wasn't the fault of the site and it was fixed within thirty minutes and I was given an even better truck then I started with.
John FThe ret urn location was really inconvenient and no one was there to check in the truck. We tried to follow the instructions on the drop box but we could not scan the QR code. We called the number provided on the drop box but we were put on hold for over a half hour waiting in 100+ degree heat with no shade> I will look for another company if I have to move again.
MICHAEL CThe man in the office is very helpful and professional.
STEPHEN Wthe main guy who helped me was an absolute gentleman and was super kind and way way helpful. i was so grateful for him.
SARAH JThe steering wheel.was off to the left and you couldn't see the speedometer . There was axle greese in truck on floor that got all over my phone the drink holder is broken the vehicle alignment is off and rear of vehicle dog tracks to passenger side . Because the steering wheel was off to the left the blinkers didn't work correctly . This was the only available uhaul in this size in chico at the time so I was stuck with this one and had to be on the road .
Mike TDrop off needs more clear instructions and signage
Haley BVery kind and knowledgeable with great communication and so helpful I will always rent from this location from now on.
kathrine hThe man running things here was *incredibly* helpful, going above and beyond the call of duty *repeatedly* for us. I'd give him ten stars, knowing full well that five stars is the highest. LOL SO WONDERFUL to encounter such a kind and helpful person!!!! (His name is Randy!)
chris tI called and your representative right away took care of us within 10 min we were done overall excellent service. Thank you.
Sergio RThe "helper" that helped us was cordial and friendly and really made an effort to make us feel appreciated as a customer. Especially after the horrific experience we had at the other Chico Location with the GM Nikki or Nicole (don't remember her name).
Angela CPerson working was nice and gave us advice on using the trailer and hooking it up. Very professional yet friendly.
Kevin SThe place was clean and secure. The manager was very helpful. Thank you.
Ramsey CKeys were not in lock box and was not notified about it for 24/7 pick up had to sit on hold for over a half an hour in the pouring rain
Garrick MThere was no dolly inside
Kaitlyn Mwas rude to me on phone. complained that he was overbooked and he wasn't going to accept my return, even though i had it in my contract. (I had a one way) claims he has "bitched to corporate" about a glitch in the system and they are sending him too many trailers. finally agreed to accept my return!! i was taking our son back to college and this was the LAST thing I needed to deal with. this guys attitude was unacceptable. he should not be a Uhaul franchisee he is rude and not accomodating. Also, Uhaul should "vet" their dealers. It was in my contract that i was going to return to this location. I would like someone to contact me regarding this rental. MIke Ellis 925-490-3215
mike eWrong truck rented to me I ordered a 20 got truck and he gave me a 26 foot truck I filed a greuvence
SHERRY DRandy was great !! Thank you for all your help on short notice. Sincerely, Brian Collins
Brian AThought the place was closed when I arrived. Glad it wasn't, and glad he helped!
Scott ARandy, the manager, is very prompt at renting the Uhauls out. He has many different sizes of vehicles to rent and he is on top of it with not only renting but with his facility. The place is always kept clean, and it feels safe to be at. I would recommend all of my friends and family to rent at Security Self Storage always.
THERON TWould not ever recommend U Haul to a friend. It took 30 minutes for U Hual system to process the rental.
Joseph MThe Uhaul Representative was friendly, informative, helpful & made me feel as ease while renting my 1st Uhaul. Would definitely use this location the next time I need a Uhaul.
Irene GFriendly and quick to unload tow dolly.
Carolyn TThe gate was locked upon arrival. There was no one there, he was at another facility talking through his intercom. He gave me directions on where to park the trailer. There was no drop off interaction or inspection of the trailer.
Joseph Emake sure that the supplier actually delivers supplies regularly. There were NO furniture blankets although I had asked for 12. The manager said the supplier had not been there in over a month. The "manager" - if that is his title - was very rushed to get to his "real business", handed me the key and disappeared. He did not ask about the mirrors and they were so stuck I could not adjust them myself.
JULIE HSee email
nicholas vHe went over and above to make my u haul experiance GREAT.
JUDITH WHire this manager for all your locations. He was amazing and very helpful. We will be definitely going back to that location for all our future needs.
TRAVIS GBetter instructions are needed for where to park returns, and better signage is needed at the location for where to access the parking area (which is a dirt lot adjacent to the facility, accessed by going to a neighboring facilities driveway and then taking a narrow dirt path onto the lot).
Corey KThe person that helped me was very knowledgeable about the equipment, and explained things very well. He went above and beyond in customer help.
John MNothing.
DELMAR TThis is the best yard ever
JOSEPH JNever again. Disgusting! Never had an experience like this. I should have chosen more wisely.
BENITA CThey said it was the closest location to pick up a truck but it wasnt so had to drive an hour out of the way
ADAM ARandy went above and beyond to help us the day we picked up the truck! He met us at the office on his day off just so we could keep on schedule to move. He was very helpful and professional! Thanks again!
MADELYN GPer the usual, Randy once again provided excellent customer service. No need to go anywhere else for our U-Haul needs. Quick, efficient, and clean.
ERIK SIn and out in no time at all and the technician was really helpful.
ROGELIO PGentlemen that helped me was very professional. I would use this location again.
RAY DRandy is great! I had an urgent need for a U-Haul, several other locations in Chico couldn't help me, but Randy came to the rescue! Keep up the great work!!!
RICHARD EMaintain Uhaul vehicles...check the air in the tires and fill the tanks with gas. The check in and check out process for Uhaul is cumbersome and not very user friendly...
Gail SJust continue being friendly and helpful like the gentleman who rented the Van to me.
KERRY MDo the background check when the vehicle is reserved so that the person picking up the vehicle does not have to wait an extra 30 minutes to get it or send information with the check out and check in process and how long it takes so that they can be prepared
Isabella THe was the one that tested the connection on my truck and told me the uhaul in San Luis Obispo rented me a bad trailer.
mark mThe truck I had reserved was not available when I arrived to pick it up. The replacment truck's air conditioning was NOT working, as I drove in 100ºF heat!
Clayito OVery friendly and efficient. Will definitely use this location again!
SHANNON CMy contract said I had the truck until May 22 (two days) I returned the truck the same day! He (the man where I was dropping the truck off) called after having the truck for only 4-41/2 hours, we were driving and 130 Miles away. He sent a Text and called, the phone messages that was left was like an EMERGENCY to return the truck! I did NOT appreciate the feeling it gave me, it was like I wasn't going to return the truck! I felt pressured and upset. I had the truck till the 22nd. I have never ever gotten a phone call from the people where I was returning the truck to before. After we unloaded the truck I called to let him know that we would be there in 30 minutes to return the truck, he said okay take your time and I'm not going to charge you a late fee. WHAT a late fee for returning a truck that wasn't late! On top of that when we picked up the truck the man there said that we would receive $20 off the rental if we return the truck the same day. When we return the truck the man there said that the $20 was supposed to be already taken off. Not only did we not get the $20 off there was extra charges taxes and a $5 environmental fee, nothing was ever said about extra fees! this should be on the contract as a total price not the price they gave me. I paid more then U-Haul said I would. I am not happy! I feel like I was deceived. I will never never ever rent from U-Haul again! and I will tell all my friends my experience with U-Haul. It was unacceptable the way I was treated.
Kenneth LExcellent customer service. Thank you!!
Kelly ONeeds easier access. It is located on a very busy highway and has a very small area to wait for gate to be opened in order to enter.
JANIS RReturned truck with more gas then when I picked it up and pre payed for 60 miles all said and done I drive 61 miles, so the place charged my card .84 cents for one extra mile but I did not receive a refund for the extra gas that was in it. Idk prolly just frustrated with this world we all live in and am taking it out on in the wrong place but damn come on man!
MICHAEL JRandy at Security Self Storage has been our one and only U-Haul provider for years. He is extremely organized and efficient. Knowledgeable about his products. And overall he just “gets it done”. We appreciate his willingness to go the extra mile in all business dealings. I recommend this spot to all those who ask...
ERIK SNA
Alma MAbsolutely wonderful working with Randy at security self storage. I’ve rented Uhaul from him two times now and he’s the best. Thank you
ELISABETH SNothing, I was called the night before and instructed how to do an early pickup. Super helpful and appreciated! My new go to for truck rental!
Brent CMore info about gas charges verbally.
KELLIE S