Communication between central appointment , the independent Uhaul dealer and the client could improve.
mariah H
Customer Reviews for Sedillo Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice staff
RICK SThe lady working there was super nice and accommodating.
Dennis CNo one was there. Did the drop off with the app. Not much room to park.
EDWARD HWhile the return process was uneventful and simple, the upfront process was unpleasant, much like my initial exposure to this woman and her business. I prefer to go anywhere else, even if the location is further away. I was given no information re the slide up door latch which resulted in the door being locked open in the middle of my trip. Gratefully, a very knowledgeable technician came out quickly, solved the issue and fully explained the details of the door latch. Excellent customer service from the technician. Improvement suggestion for next customer - go to any other facility.
Martha KMaintain the engines of your trucks.
Eric MI didn’t reserve a truck at this location. My reservation was changed and I was forced to drive 35 minutes to this location.
MATTHEW HVery friendly and help me alot
Angel MExcellent customer service.
Seth HMake sure the equipment is serviced and maintained properly. I was sent out in a truck with dry rotted wipers. We had issues with visibility in a snow/ rain storm.
robert cService was excellent. UHaul was flexible with upgrading my reservation on short notice.
Robin BThe black rolling belts should be cleaned. Left black tread marks on stairs when they rolled on stairs. Other than that equipment functioned as intended and was clean. Staff was very friendly and helpful.
ROBERT MThe staff is very friendly and check out and in was very easy. Great place.
James SEverything was just fine
William HI wanted a 10' truck. U-haul said they would notify me if one became available. When I had already rented a 15' truck, I noticed that there was a 10' truck. The woman at Sedillo self-storage first said that I had already rented the 15' truck. I told her that I was supposed to I be notified if there was a 10' tr I could available to which she replied "U-haul doesn't tell us anything." That seems like one that shouldn't be my problem, however it was because I had to rent a bigger truck, more insurance?, more gas. Not looking good for U-haul.
Tracy LYou guys do a great job. I am always pleased after doing business with U-Haul. I would never have survived over the years without U-Haul . Many years, many moves. Many thanks . My covered wagon is wore out. I am always pleased to rent a U-Haul replacement and for what it's worth they feed them horses well. Thanks U-Haul.
Robert SIt was very nice to have a person present, she was very nice, friendly and very helpful
didier lNick was extremely helpful.......SUPER !!!!
Kim CNice, professional staff. Very efficient. multiple experiences with this location - always consistently good service
James WEquipments need to be washed down and clean. Too much mud on flatbed.
Ladina SThis is 2nd time I've dropped off at this location, and it is great. Eve is fantastic.
MICHAEL BShe sent a link to a page where I could photo and upload my license. I got to it, the instructions seemed simple enough to follow, but there was no way to complete. Same with my wife's phone, They're both up-to date phones, both Android. Maybe this has only been tested on Apple? Frustrating, because of the time spent trying and because of the much-longer checkin at the counter. Note that this has nothing to do with the Sedillo location, this is a Uhaul problem.
Richard JTrain your personal to deliver good customer service. I have never had such a more frustrating, experience!
Michael CReally really nice people! I couldn't have asked for nicer folk. I'll be going there for storage should I ever need it!
Carmen POur rental agreement listed this location as our drop off in Tijeras, NM. We took auto transport trailer on Sunday 4-23 to return. No one there. Closed on Sunday. Called number on the gate. We needed help. My husband is 73 and has heart problems. We have a very long bed truck. The location's driveway is very small and goes right out onto the highway. We needed 10 minutes help! Could not get truck and trailer turned around and back on road. Husband started having heart pains. I asked the manager for help and she refused saying it was Sunday and they were closed. Told us to go down the road to another UHaul location. I tried to explain we were unable to get the trailer and truck turned around and back out on the road but she would not listen and so we hung up. I was afraid my husband was having a heart attack. We left the trailer at the location positioned so that it was not blocking their driveway or entrance. I got a phone message from her that was very nasty. Several attempts she made to call us back. I am sorry we inconvenienced these people on a Sunday. We needed 10 minutes of their time, that is all. I realize they were closed but we were in dire need of help. Too bad when people like this miss a chance to come through for someone in need.
Steve RThe App for renting a vehicle is awful! Full of bugs. I wasn't able to complete the pickup or return online because of errors. The location and staff at the location were excellent though.
Robert FVery friendly and helpful
Brenda WCustomer service was exceptionally helpful.
John CExcellent customer service. Friendly and knowledgeable. I would definitely recommend and use this service again.
Cindy JNothing. I’m totally pleased with this location.
Kim SDidn't receive deposit back
donovan mVery enjoyable experience. Being a smaller/satellite location, it was less hectic. Will happily rent there again anytime.
MICHAEL BVery nice lady there also
Shelley LVery helpful and smooth operation.
Randall SEve was completely professional, friendly and caring. I would use this location again for all my uhaul needs. Thanks Eve.
Lupita SWhen some reserves a piece of equipment weeks in advance, it needs to be at the location the reservation was scheduled for!!!
Dale JThey have it all! Eve is very helpful, knowledgeable and her smile and kindness shines through. No improvement necessary! The owner Nathan is a very kind and helpful man.
Barbara SVery pleasant staff. Knowledgeable and helpful in planning future rentals.
Matthew CThe location was great. However, U-haul’s requirements for three local phone numbers and the fact that I spent almost an hour loading in all of my “pre-registration” and vehicle information, which apparently got deleted so that we had to do it all over again at the store are the primary reasons that I will likely not use U-haul anymore. There are a lot of other options with less hassle.
James SNice place to rent a truck
William MStaff needs more training with customers
MARTY WI reserved a truck in Albuquerque a month in advance of my move, but was sent to Tijeras, on the opposite side of the mountains, to pick it up. This would be a minor inconvenience for someone living in Albuquerque, but I was flying in. It cost me $40 for a Uber just to get to Tijeras. I spoke to five different people at the U-Haul dispatch and they all refused to change the pickup point. Albuquerque is a big city with many U-Haul dealers. I stopped counting after the tenth one I passed. Every single one had at least one 26 foot truck on the lot. I have used U-Haul many moves throughout my life, and been satisfied. But this situation will probably be my last. The lack of customer service from the Albuquerque dispatch center has caused the company to lose a long-time customer.
James HPolite and professional. The rental worked exactly as I'd planned. Good location.
Matthew CStaff was friendly, efficient and helpful.
Susan CI will never ever do the on line check in. It was crap. I ended up getting my truck an hour after my scheduled pick up time. You failed to say you would need to call someone or what not.
Elisabeth Krequire a full tank, instead of trying to match existing level on turn in
jay jLocation and people were excellent. U-haul is not. I have used u-haul many times but I doubt I will ever use them again. Making the process difficult just because you can is a really stupid business practice so I doubt you really give a dman what I say anyway. I resereved trailer with credit card and drivers license and you still refuse service without 2 phone numbers of people? I am too old to have patience with anyone that stupid. I can you 1000 numbers and names from phone book so it adds absolutely zero extra security from honest person. The only thing it does is make it hard for honest customer. Whoever thought of that idea needs to find a new career. And whoever approved it should be fired immediately.
Bobby CThe helping movers were great, utilized all space in the trailer. Gary and his helper were very fast in packing all my items.
Vickie BExtremely happy with whole process and glad a smaller trailer was not available as the one I did get was PACKED.
MARIA SThe receptionist at Sedillo Self storage was excellent. There was a slight mix-up with my uhaul rental paperwork and she went out of her way to make sure it was taken care of and called to follow up to let me know that it was resolved. I would definitely rent from this location again.
JOHN K