Extremely happy with whole process and glad a smaller trailer was not available as the one I did get was PACKED.
MARIA S.
Customer Reviews for Sedillo Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The receptionist at Sedillo Self storage was excellent. There was a slight mix-up with my uhaul rental paperwork and she went out of her way to make sure it was taken care of and called to follow up to let me know that it was resolved. I would definitely rent from this location again.
JOHN K.Lady had poor knowledge of your computer formats. She kept asking for my drivers license, Actually she asked for it 5 times!!!!!!
RICHARD R.The staff at Sedillo Self Storage is the best and the location is unbeatable! Very convenient and easy.
nathan H.Was not told when I called that I couldn't park my vehicle at the location. Truck had less than a 1/4 of a tank of gas, so had to get gas immediately. I returned it early with more gas. The woman found a pebble in the cab and a foot print in the back of the truck, charged me a cleaning fee. Will never go back!
DANA L.Nothing. It was an easy and seamless experience and the customer service was amazing.
RONALEE L.manager did NOT know that an 30min early pick up from reservation time added a FULL day. also did not allow for sunday drop off & told me to bring to other locations that were open only to discover I would be charged double if not returned back to original pick up location... returned to that original closed location & could NOT upload fotos on the app to self check in. spent over an hour on hold w uhaul customer service to check in the trailer & also drove over 70 miles trying to return a trailer which nobody seemed to care about or want. ONE of the worst experiences ever...
Bruce H.Nobody was there but the signs all said open. I swept truck out and still they said it wasn't clean and charged me a cleaning fee. Won't use again
BETH S.we returned the truck cleaner than when we picked it up (there was stuff inside cab from the previous renter). We were charged cleaning fee. Sign inside the box says, IF not returned clean you will be charged a $25 cleaning fee. It should say, you WILL be charged a $25 cleaning fee. period. no exceptions. this is false advertising. The girl was very rude about it when we said that it was clean. She just kept saying that we need to have it clean for our customers....well, then you didn't do it the time before we got it. They park the vehicles in a dirt/gravel lot. It is very windy here...all the time. I don''t know how it is even possible to open the back door without dust getting inside....thus, it is impossible for it to be white glove clean on all surfaces. we will tell people to go to a different location to rent a truck, as there are many others in the vicinity to choose from.
FRANKLIN S.don't charge a "cleaning fee" when it is already clean!! We vacuumed and blew out the box before return. They park the vehicles in a dirt/gravel lot and it had been raining. So when she stepped up into the box to "examine" she had mud/gravel on her shoes. She said, there is dirt here...we said we would sweep it out right now, to which she responded...no, I have to sweep the WHOLE box out. It must be clean for our customers. Well, it was cleaner when we returned it then when we picked it up. They should change the sign that says *IF* not clean a $25 cleaning fee will be charged to...A $25 cleaning fee WILL be charged...period.!
FRANKLIN S.Picked up the uhaul with no gas and was never told I had to return with a full tank so got charged for that. Was charged for not sweeping the truck when there was nothing to sweep.
RAEANNE T.Trailer had mud on it, but it hauled motorcycle well.
GARY W.Let customers know what is the ideal height for the ball of the hitch for the trailer they are renting in advance.
BRIAN T.Becky at Sedillo Self Storage really took care of us. Cannot say enough good things. We needed a 26' truck last minute and close by and she accommodated us. Made a few changes in the schedule after we picked up the truck and then cancelled those changes and she kept everything current w/ the contract. Then arranged for us to have the lowest cost rental option after we made changes and then cancelled those changes. Really appreciate her patience and keeping on top of things. It made our move so easy! Thanks Becky!
MICHAEL T.I had to travel about 25 miles to pickup, far my pickup site, A little annoying!
Robert Y.Since I last rented from U-Haul, there are new requirements that are a bit of a nuisance. The phone app to scan/photograph my drivers license didn't work at all. The process of having to call an acquaintance is annoying, but the equipment and customer service were both excellent.
Robert D.Get some help that can do their job. I am a 60yr old woman and I had to lift and put the trailer on the hitch and had to show the worker how to lock the hitch on. Killed my back and was very stressfull. Will never use uhaul again.
Sheri D.