Great service. Friendly staff that work with you. Overall I was very pleased.
ANGEL G
Customer Reviews for Self Storage Center #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You all were absolutely AMAZING!! Thank you so much for being understanding to our situation. Your compassion made an extremely stressful time bearable, we were able to pause and take a breath. We truly appreciate that. We will tell our friends about you, this is our last time moving! ❤️🤣
CYNTHIA RPersonnel gave me a ride home, which was WAY above and beyond.
DEBBI PThere was some confusion about whether the truck I reserved was available, the day before I was supposed to pick it up. Also, the location did not have the appliance dolly I ordered. Otherwise everything was fine.
Brenn CIt was difficult to do the pickup process and when I finally got it and found the key, it barely had enough gas to make it to a gas station. It should be full and it be returned full. Very disappointed in this U-Haul experience.
Leslie CStop double charging.
Terry SLove Missy!
YOLONDA MThe truck had 2 small dents that I took pictures of before I left with the truck and the plastic seatbelt panel on the driver's side was loose, but overall the truck was in good condition.
Emily JWebsite said open tell 2pm. Lady was nice enough to stay tell 1:30pm. Sense they actually close at 1pm. Just a heads up. So I can’t bitch. 🤣
JEFFERY GSee corporate complaint..
Michael BThe extra mileage charge and rate is a little excessive and not well detailed in the rental. That was disappointing. I can understand an excessive overage but 15 miles is a joke especially at $1 per mile.
Chris CAll good!
Stephanus JAttendant was friendly and I had no issues or concerns.
Matthew SI had a good rental at this location. The lady was very knowledgeable, friendly, and helpful. The rental process was fast and the return was easy. Thanks for a great experience at this location.
Chad GManager Missy was amazing and very understanding and helpful! Missy is excellent at what she does she remembers me being a customer from yrs ago and has amazing customer service!
Yolonda MThey don’t have to improve Nothing at all the service was quick and easy!!! 10 out of 10 definitely recommend!!!!!!
John CJest but my name
IMURANA MUhaul always give a good service thank you so much.
IMURANA MService members were very friendly . Very nice experience.
Jeffery gGo to different location. This place wss aweful.
TERRY JClean location and representative was pleasant and helpful.
Glinden AVery nice customer oriented.
Louis LMissy made the entire process seamless. She took care of everything from figuring what size truck I needed to finalizing the entire project. So nice to finally find a business that believes in customer service! Thank you Missy!
IAN CNo issues. Truck was perfect for need and operated well.
Drew O2nd time I've rented dollies lately and again they didn't have any at time of pickup. Had to call around to multiple other locations to get them. Get a better tracking system on those.
Franklin BIf you don’t have Uber or lift in your area it might be a good idea to have staff for a drop off!!!
Tina TI didn’t care for the manager’s dogs jumping up on me as I was completing the rental transaction.
Frank SExcellent experience, would easily recommend this location for all your U-Haul needs. Thanks!!!!
John CSo delightful and understanding
Pearl MGreat service. Always polite.
Clem NMissy is very kind, considerate and accommodating. She is also a great problem solver! Moving is never fun, but she has made this experience more than tolerable. Thank you again! Frances Buckley
Frances BGreat and friendly staff.
Michael CMissy is amazing. Always helpful and kind. And always when I need something she is there.
BRIAN SThe app wasn’t working and we had to call UHaul, it took 30 minutes for the issue to get resolved before we could self check out.
Ann MThe lady working there was an excellent help !
Scott RThe inside of the facility is lived in by the employees. There was a horrible odor of filth, body odor and cats. One of us is very allergic to cats and ended up being triggered and suffered that whole night at work even with medication. But the worst part was the glass counter was touched and leaned upon before the lights were turned on to complete paperwork. When they were turned on, it was then apparent that there was animal feces and what appeared to be cat vomit all over the counter. They had to shower after leaving from the cat irritants and the filth exposure. Thank God we do not have young children that had to accompany us on this day. This is an unsafe environment. We will not return to this location no matter what.
Traci WVery good experience. Clean and well maintained vehicle. Extremely friendly and helpful staff.
Robert MNa
James SThe graffiti on the trailer was a bit concerning. The UHaul app is terrible. I spent at least 45 minutes trying to check the trailer in after hours. It would not upload the required pictures. I finally went to uhaul.com and checked the trailer in.
Michael FLocation and employees were great, kind, and helpful.
Bryson JThe customer service was great. This was my first time renting a uhaul, everything was great
COURTNEY MGreat Customer Service, Thank you!!
Darrell KThe mobile dropoff experience was nearly as frustrating as my mobile pickup experience was. The website crashed several times when it needed to load a new page. Once even at the very last step, which forced me to have to start from the very beginning. Fortunately, I was able to go inside and drop it off in person. I should have just done that from the beginning. Would have saved me half an hour of frustration. It was aggravating enough to make me never want to use Uhaul again.
Alex FThe truck was not clean. There was dirt and a dirty fork on the dash and trash under the seats. The back was fairly clean and in good condition. Picked up the truck in the middle of the snowstorm and they cleaned off the windshield and mirrors and started the truck while I finished the paperwork. I noticed when I dropped the truck off that one of the back tires was low and needed to be replaced as the tread was very worn.
DANA HEVERYTHING!!! This was the WORST EXPERIENCE I HAVE EVER EXPERIENCED! I am writing to the Better Business Bureau and not to mention post my experience on Social Media. The truck was in horrible running condition, and there was NO GAS IN IT!!! I should of moved by 11 am on Saturday but instead it was 9:30 on SUnday evening. I had to be at work by 8 am the following day. HORRIBLE HORRIBLE HORRIBLE!!! You really need to be ashamed of Yourself!!! If you would like more details please feel free to reach me at 859-213-1627
Melissa E