EVERYTHING!!! This was the WORST EXPERIENCE I HAVE EVER EXPERIENCED! I am writing to the Better Business Bureau and not to mention post my experience on Social Media. The truck was in horrible running condition, and there was NO GAS IN IT!!! I should of moved by 11 am on Saturday but instead it was 9:30 on SUnday evening. I had to be at work by 8 am the following day. HORRIBLE HORRIBLE HORRIBLE!!! You really need to be ashamed of Yourself!!! If you would like more details please feel free to reach me at 859-213-1627Melissa E.
Customer Reviews for Self Storage Center #2
(U-Haul Neighborhood Dealer)
Frankfort, KY 40601
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 11/27/2021: 10:00 am - 2:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.REBECCA B.
Customer did not leave a comment.Eboni T.
The original location and time was moved without my knowledge. The second location I picked the truck up from was fine, but I had to walk a mile and a half to the second location in the rain because no one notified me that the location was changed.NATHAN C.
Nothing. The lady working was wonderful! Very nice.Jerry R.
The truck leaked and ruined everything we had inside of it!! I've had to spend hundreds of dollars replacing our damaged items because this truck leaked during the rain.TRINITY W.
Customer did not leave a comment.David S.
Fix your website to be better user friendly Went to facility just to get what I needed because your scheduling dept never called back. I would definitely recommend this location. Lady was very helpful and great to deal with.FLOYD H.
Inside truck was a little dirty and not sure what the deal was but the truck did a lot of bouncing, could have been the tires out of balance but drove straight. Was long process to do the phone app.Jana C.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.LINDA B.
The representative was very helpful and attended to all our needs. Very nice lady and would recommend to anyone that needs to rent a UHaul trailer. Thank you!DON P.
Customer did not leave a comment.GLENDA F.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.RICHARD B.
Awesome location! I always try to rent from this location if at all possible!CHRISTOPHER H.
The building had a strong Oder of marijuanaJustin R.
The person there was wonderful. Although I have experience with trailers, the lot is acceptable, but tight for pickup and return. I was lucky that I used my car jack recently so I could lift the tongue of the trailer, as I do not have that body strength. The woman there was a more important factor, and created a good experience. Overall a good experience.JONATHAN V.
Customer did not leave a comment.Johnnie W.
Customer did not leave a comment.David S.
Customer did not leave a comment.William B.
the lady i rent from EXCELLENT nice sweet she a keeperDAVID C.
The whole experience was great!DAKOTA C.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.Teri L.
Very nice customer service!CARDRICO M.
Customer did not leave a comment.THERESA L.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Theresa L.
Sales associate was super helpful and friendly. Was knowledgeable and even stayed late past closing to let us get there in time to pick up the rental. She was wonderful!DARRELL S.
Missy was wonderful to work with, she was very accommodating with my situation. Highly recommendSHAWNA B.
Customer did not leave a comment.DANIEL U.
Limited space for backing in trailer.William W.
Office was in transition of remodeling but was still decent. It has a light odor from the animals that reside there. If a customer is allergic to pets, I wouldn't recommend this location without disclosing that information first.Erica R.
Customer did not leave a comment.Michael F.
Everything went great! Picked up a car hauler and everything was in perfect working order on it!ANDREW L.
Customer did not leave a comment.GREGORY Q.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Joey C.
Customer did not leave a comment.Wes D.
Nothing I can think of.Gary G.
Nothing.. agent was very helpful and easy to work with.. I will use her location in the future.Ed S.
Excellent customer service, nice place, super easy to work with and I will definitely rent from here again.Benjamin Y.
Seriously the best experience I have had????Bryan L.
Customer did not leave a comment.Dolph D.
Customer did not leave a comment.Thomas M.
Missy was amazing very good customer service experience.Yolonda M.
Great & friendly, moving is stressful enough and this was the best Uhaul place I've ever rented from and I've moved alot all over the states Thank you very much, Nancie Reidnancy R.
Customer did not leave a comment.James H.
Employee was very friendly and helpful.Clinton A.
Office very messy.VICKIE E.
Door on trailer was improperly repaired and would not open well. Had pre checked in but it still took 45 minutes to get contract and equipment. No help in getting trailer hooked up. There was drywall dust and dirt in trailer from previous user.Paul S.
They were extremely nice and helpful.Tammy B.
The truck I rented was unsafe to drive. The engine would rev by itself to over 4000 rpms when shifting to drive and park at times. Twice when I put it in Drive the engine would rev to over 4000 rpms and the brake would not hold it. You had to shut it off to derev the engine. I advised the local shop of that when I turned it in.James K.
Staff person was friendly and helpful, however, was unsuccessful in correcting an issue with additional charges assessed for late drop off charges when equipment was returned on time.Darin S.
Customer did not leave a comment.Paul P.
Yes and very nicethao M.
There was no one present during posted business hours to accept my return. Completed return by phone.Donald M.
The process was new to the location. It took 50 minutes to process the paperwork rent the truck. The check engine light came on as soon as I started driving the truck and the check gas cap light was on when I rented it and stayed on the whole time.Ron F.