Uhaul always give a good service thank you so much.
IMURANA M
Customer Reviews for Self Storage Center #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service members were very friendly . Very nice experience.
Jeffery gGo to different location. This place wss aweful.
TERRY JClean location and representative was pleasant and helpful.
Glinden AVery nice customer oriented.
Louis LMissy made the entire process seamless. She took care of everything from figuring what size truck I needed to finalizing the entire project. So nice to finally find a business that believes in customer service! Thank you Missy!
IAN CNo issues. Truck was perfect for need and operated well.
Drew O2nd time I've rented dollies lately and again they didn't have any at time of pickup. Had to call around to multiple other locations to get them. Get a better tracking system on those.
Franklin BIf you don’t have Uber or lift in your area it might be a good idea to have staff for a drop off!!!
Tina TI didn’t care for the manager’s dogs jumping up on me as I was completing the rental transaction.
Frank SExcellent experience, would easily recommend this location for all your U-Haul needs. Thanks!!!!
John CSo delightful and understanding
Pearl MGreat service. Always polite.
Clem NMissy is very kind, considerate and accommodating. She is also a great problem solver! Moving is never fun, but she has made this experience more than tolerable. Thank you again! Frances Buckley
Frances BGreat and friendly staff.
Michael CMissy is amazing. Always helpful and kind. And always when I need something she is there.
BRIAN SThe app wasn’t working and we had to call UHaul, it took 30 minutes for the issue to get resolved before we could self check out.
Ann MThe lady working there was an excellent help !
Scott RThe inside of the facility is lived in by the employees. There was a horrible odor of filth, body odor and cats. One of us is very allergic to cats and ended up being triggered and suffered that whole night at work even with medication. But the worst part was the glass counter was touched and leaned upon before the lights were turned on to complete paperwork. When they were turned on, it was then apparent that there was animal feces and what appeared to be cat vomit all over the counter. They had to shower after leaving from the cat irritants and the filth exposure. Thank God we do not have young children that had to accompany us on this day. This is an unsafe environment. We will not return to this location no matter what.
Traci WVery good experience. Clean and well maintained vehicle. Extremely friendly and helpful staff.
Robert MNa
James SThe graffiti on the trailer was a bit concerning. The UHaul app is terrible. I spent at least 45 minutes trying to check the trailer in after hours. It would not upload the required pictures. I finally went to uhaul.com and checked the trailer in.
Michael FLocation and employees were great, kind, and helpful.
Bryson JThe customer service was great. This was my first time renting a uhaul, everything was great
COURTNEY MGreat Customer Service, Thank you!!
Darrell KThe mobile dropoff experience was nearly as frustrating as my mobile pickup experience was. The website crashed several times when it needed to load a new page. Once even at the very last step, which forced me to have to start from the very beginning. Fortunately, I was able to go inside and drop it off in person. I should have just done that from the beginning. Would have saved me half an hour of frustration. It was aggravating enough to make me never want to use Uhaul again.
Alex FThe truck was not clean. There was dirt and a dirty fork on the dash and trash under the seats. The back was fairly clean and in good condition. Picked up the truck in the middle of the snowstorm and they cleaned off the windshield and mirrors and started the truck while I finished the paperwork. I noticed when I dropped the truck off that one of the back tires was low and needed to be replaced as the tread was very worn.
DANA HEVERYTHING!!! This was the WORST EXPERIENCE I HAVE EVER EXPERIENCED! I am writing to the Better Business Bureau and not to mention post my experience on Social Media. The truck was in horrible running condition, and there was NO GAS IN IT!!! I should of moved by 11 am on Saturday but instead it was 9:30 on SUnday evening. I had to be at work by 8 am the following day. HORRIBLE HORRIBLE HORRIBLE!!! You really need to be ashamed of Yourself!!! If you would like more details please feel free to reach me at 859-213-1627
Melissa EThe original location and time was moved without my knowledge. The second location I picked the truck up from was fine, but I had to walk a mile and a half to the second location in the rain because no one notified me that the location was changed.
NATHAN CNothing. The lady working was wonderful! Very nice.
Jerry RThe truck leaked and ruined everything we had inside of it!! I’ve had to spend hundreds of dollars replacing our damaged items because this truck leaked during the rain.
TRINITY WFix your website to be better user friendly Went to facility just to get what I needed because your scheduling dept never called back. I would definitely recommend this location. Lady was very helpful and great to deal with.
FLOYD HInside truck was a little dirty and not sure what the deal was but the truck did a lot of bouncing, could have been the tires out of balance but drove straight. Was long process to do the phone app.
Jana CThe representative was very helpful and attended to all our needs. Very nice lady and would recommend to anyone that needs to rent a UHaul trailer. Thank you!
DON PAwesome location! I always try to rent from this location if at all possible!
CHRISTOPHER HThe building had a strong Oder of marijuana
Justin RThe person there was wonderful. Although I have experience with trailers, the lot is acceptable, but tight for pickup and return. I was lucky that I used my car jack recently so I could lift the tongue of the trailer, as I do not have that body strength. The woman there was a more important factor, and created a good experience. Overall a good experience.
JONATHAN Vthe lady i rent from EXCELLENT nice sweet she a keeper
DAVID CThe whole experience was great!
DAKOTA CVery nice customer service!
CARDRICO MSales associate was super helpful and friendly. Was knowledgeable and even stayed late past closing to let us get there in time to pick up the rental. She was wonderful!
DARRELL SMissy was wonderful to work with, she was very accommodating with my situation. Highly recommend
SHAWNA B