Customer Reviews for Self Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Storage Center

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MATTHEW A.
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Customer did not leave a comment.

gary H.
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gary H.
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NICHOLAS K.
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Sharon S.
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Amparo V.
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I was very disappointed because when I made the reservation I told the lady I didnt want insurance on the truck and she charge any way and that to me like if she was stelling from me but other then that the service was good and I will always use uhaul

Bailey B.
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I reserved a truck at one location and when I went to pick it up I had to wait 50 minutes just for them to tell me it was at a different location and that I should've been notified about the change and I was not. I was then told I'd get a discount for the inconvenience and did not receive that.

Kaitlyn C.
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David K.
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Kyle R.
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Starlee S.
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Manager didn't know wear mask, messed up my order to include auto transport trailer which they didn't have at that location. When I went to another location to pick up trailer, they had to refund my money and start over in order to be able to give me the trailer

James M.
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Martin C.
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Christopher B.
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Charles H.
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Derrek B.
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Nothing. Every thing went well. Just alittle mis communication. That's all. But very satisfied

Crystal H.
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Michael V.
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Michael W.
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Brett C.
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Gary B.
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William S.
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Glenn M.
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Christopher M.
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William P.
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REPEAT

Gary S.
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Quick and friendly service

Philip C.
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Nothing the young lady that helped me was very helpful. Would tell anyone that that shop was clean . The young lady was friendly, respectfull and helpful. She said she was new. Only been working there for a couple of weeks. You got a really good person working for your company and I feel for me. Sincerely Mrs Lorrie P.S. She needs a bathroom inside. Or atleast one close to the office.

William P.
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Equipment was great! Worked perfectly! Your agent , Jae, was EXCELLENT! She worked thru several problems without stress and saw the transaction thru. She's great! Be sure to keep her, she's an asset! Give her a RAISE!

Curtis D.
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David D.
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Michael S.
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Great experience - truck was ready & was in and out quickly

Paul Y.
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Nothing. Equipment was in excellent shape and the dealer was kind and very helpful. I would recommend this location.

Robert W.
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Customer did not leave a comment.

Traci W.
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I had someone else drop the truck off for me as the hours available were not convenient for me so I am not personally able to rate this location

robert H.
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N/a

Jesse D.
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Customer did not leave a comment.

Greg D.
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amy L.
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Everyone was very nice and good customer service. I had struggle getting a truck. I had a reservation at one location but they did not have my reservation nor did they have a truck or dolly for me. The man there found me a truck but I was sent to the wrong location but that was due to miscommunication of directions. I finally got a truck and dolly at the third location I went too and the man there was very nice and helpful. I had to drop off the truck after hours and strong recommend some street lighting be put up where we park the trucks because it can be very unsafe.

Ronnie M.
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Faulty equipment

Rebecca E.
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Chris is the best. Friendly, and knowledgeable.

James C.
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Customer did not leave a comment.

Ricky N.
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Tammy B.
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People were friendly and helpful.

Doris A.
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Ashley S.
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It was extremely frustrating to have to go 30 miles out of town to secure a truck. This added extra, unnecessary miles to our total that weren't directed to the event we were presented. Making a customer go that far out to secure equipment is unacceptable.

Laura M.
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John R.
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NANCY T.
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Great experience no complaints

Richard S.
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Add jack trailer. Without I will never rent again.

Barbara T.
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Dianne K.
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No comments dropped off after hours. Agent was very helpful via phone.

Debi M.
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Steve W.
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Very small drop off area and approach area packed with Uhaul trucks and very poorly lit, there was no clear place to drop the trailer or signage to indicate where we were. Poor/limited lighting made it more difficult and risk of injury or damage to equipment Was very difficult to turn around to back trailer into lot and turn around.

Jim H.
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Joshua M.
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Joseph W.
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Spencer B.
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Awesome

Stephen S.
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Customer did not leave a comment.

Darvin T.
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Jonathan D.
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CHARLES C.
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Original location did not have my guaranteed trailer at the time of pick up and no one called to inform me that it wasn't there. So I wasted my time traveling to LEXINGTON to pick it up and then had to travel to another city-Georgetown, to get it. Lost 2 hours of my time.

Ramona K.
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Dirty smelly office. Gross

Lloyd T.
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No improvement needed.

Rebecca E.
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Customer did not leave a comment.

John C.
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Linda S.
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Sweet gentleman at the location where I dropped the equipment in Kentucky.

Belinda N.
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robert B.
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Not a good experience. Customer service training needed badly.

Tony A.
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Wes H.
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Overall good value and good equipment.

Justin V.
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Customer did not leave a comment.

Chris T.
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The gentleman who was working on this Saturday morning was very quick and efficient. Maybe consider adding a second person to this location to handle the Saturday morning opening time rush.

Laressa N.
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Best experience ever!

Frank K.
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Everything went well.

Satrio H.
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Customer did not leave a comment.

Becky C.
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Bob H.
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James G.
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Brett O.
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End location did not understand additional charges to rental and could not explain them. Out of the way for anyone moving here.

Spencer A.
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Customer did not leave a comment.

JEFFERY F.
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What a joke. The guy called a contact number in California and woke them up. First time a contact person had to be bothered to see if their number worked. Check out was done online. He didn't care we, we had to go through everything again. He said he didn't have to rent to us if we didn't bother the contact and pay for the optional insurance? What a jerk! We have used Uhaul several time and spent thousands. Last time. I don't put up with that crap.

No reviews have been submitted for this location.

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