Customer did not leave a comment.Kelsey C.
Customer Reviews for Self Storage One White Marsh
(U-Haul Neighborhood Dealer)
Rosedale, MD 21237
Services at this Location:
- Mon–Fri9:30 am–5:30 pm
- Saturday9:30 am–2:30 pm
Special Operating Hours
- 12/6/2023: 9:30 am - 11:00 am
- 12/25/2023: Closed
- 12/26/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was helpful and got me in and out quickly. The only "hitch" (pun intended) is that had I not paid online then It would have taken much longer because the website wasn't working for them to pull up my reservation.Allayne S.
Customer did not leave a comment.Isaac G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Harvey S.
Customer did not leave a comment.MATTHEW N.
This entire Uhaul experience was HORRIBLE! The representative just immediately goes into she can't help me, I need to call corporate before I even told her what my issue was which she could help with. To her credit she did try to issue me a credit but come to find our, not only did I not receive my equipment I requested I was OVERCHARGED FOR IT! It was supposed to be $7 a furniture dolly and I was charged $12 EACH! I WILL NEVER USE UHAUL AGAINJames W.
Customer did not leave a comment.Kenneth S.
excellent friendly helpful staff..greatjoseph S.
Bad network could not online check in easilyAbhinandan C.
Nothing that I can think of.Riley F.
Nothing. They did great and even contacted me to offer extra better service.Nicholas B.
Customer did not leave a comment.John C.
Customer did not leave a comment.Alisha B.
Customer did not leave a comment.KYLE G.
Customer did not leave a comment.charles A.
No improvement. Service and cargo van was awesome!!!!ANNETTE N.
They were closed on the day we went but everything went smooth. Truck was set up and ready to go. This was easily the smoothest uHaul experience I've ever had. If I ever need a uhaul again I will be using this location.Rashaad G.
Excellent jobOlugbenga O.
Barry was so awesome, I made it to the office 5 mins before closing, and he stayed and help me with everything I needed, such an awesome person, and wish they were a Barry in every department store.Nieama B.
Re initial telcal, rep was very polite and patient. Upon pickup, (different) rep was likewise polite and patient. Pickup was quick and administratively simple; rep did the work :) Thank you for the use of your truck.Bruce Wayne H.
Great experience with this rental! No issues with the equipment, and the Self Storage One employees were easy to work with and happy to confirm/adjust the rental as needed.Andris J.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Aleasea S.
Always. There. When. We. Need. You. The. Staff At. Self. Storage. White. Marsh. Ryan. 7 Were. Very. Nice. Aksked. To. Use. The. Truck. For. One. More. Day. They. Said. Okay. Roger Steigleman.Roger S.
Ensure the location selected to pick the truck up doesn't change. While the location change was only a mile away, I chose the location closest to the POD facility.Allen W.
Nothing really. Maybe remind users to adjust mirrors prior to starting (I knew and forgot twice).JEFFREY F.
Customer did not leave a comment.MICHAEL T.
The tires were low in air the whole timePATRICIA H.
It isn't the location that was the problem. U-Haul was the problem. I was quoted a weekly packaged price, which we needed to extend for three weeks. Okay, fine I will continue to pay the packaged price. Wait, not so fast soldier, what they don't say, is the package price is a lie. For three weeks renting a nothing cargo van the total costs were well beyond double. I'm talking I could pay the mortgage on a 600k house, for three weeks rental. I will never rent from U-Haul again period, and would never recommend them. This particular facility is great, I would give them 5 stars, if I could give U-Haul less than one. I'd go as low as the option provided for U-Haul. Terrible experience.JASON W.
The salesman Mr Barry, greeted me with kindness, courtesy, excellent customer service skills.Teresa W.
Barry was great!Tiarra E.
No need. Everything was perfect. Great customer service. Will use again if needed.James M.
Customer did not leave a comment.Brad W.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.AMY B.
Customer Service people at this location were courteous, friends, and very understanding. The vehicle might need some maintenance that we have used as it sounds kind of old. Overall, I think it is a good place to pick off and drop off vehicles for rent.Rukman G.
I rented a $19.00 truck for one day and it cost me $225 with gas. Mileage prices are to high.tab J.
Struggled with the pick-up process. Website would not recognize my phone number and then was on hold for 15 minutes waiting to talk to someone to get through the process.Renee M.
Customer did not leave a comment.MARY T.
Customer did not leave a comment.JACQUELYN L.
Extremely friendly sales personMargaretta B.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Hanwen W.
Customer did not leave a comment.John K.
Customer did not leave a comment.FELIX C.
Customer did not leave a comment.SARAH H.
Customer did not leave a comment.YOGESH K S.
Has tank reading was off by 1/8 tank and the truck smelled like a barn. This is not the first time I noticed this. Otherwise it was an OK experienceLynn-Ann R.
Customer did not leave a comment.Lorna W.
I had originally reserved a van at a different locations but it wasn't returned before I needed it and they were able to find me a van at the White Marsh location. Pickup was a breeze and the lady at the counter was nice and pleasant to deal with. Drop off was easy filling out a few thing online before leaving the key in a drop box. Would definitely use them again when I move in a few weeks.MARIA P.
When the customer pays for the dolley to be in the truck put the fucking dolley in the truck. don't offer it if you can't provide it. I was expecting one since i paid for it (and booked well in advance) and the truck was empty. And i couldn't remove that charge at the end- very annoying. scamming people out of more moneyChristy B.
My comment is the service was excellent. Both representatives were so kind . ThankyouWILLIAM S.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Kimberley B.
The woman inside was outstanding.. her customer service was amazing.. She definitely went way past her job with helping me as I was all outta whack the day I had to move.Patrice J.
Keep the gas tank full.Hamid H.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Thomas K.
The reason I came to this location is ,,where I usually go to in the past was forcing customers to make appointments online. it is a very busy store and I was surprised to see that only one person was available for so many customers ..then as I walk towards the entrance..a sign on the door reads...NO WALK INs ONIINE RESEVE ONLY.. will never use that location again...no warning,,nothing ..I will go to another office..one that is better ran...a wasted day. ..Marcos D.
The woman that helped me was very nice m pleasantMissy R.
Customer did not leave a comment.vu H.
Employees were very attentive to my ever changing needsgeoffrey W.
Customer did not leave a comment.KENNETH R.
Great serviceJOHN V.
Customer did not leave a comment.Pawan A.
There was nothing i seen that needed improvement. But customer service rep name jennifer gave me excellent customer service she was very friendly and answered all the questions i needed answered Thank you you jennifer and please keep working hard your customer service skills are excellentGail H.
Not a thing. Customer service person was awesome! Top quality location. If I have to describe that location ownership related to UHaul, TRUSTWORTHYJOHN V.
Customer did not leave a comment.Jacob F.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Kierra C.
Extremely pleasant and quick in and out! Usually takes at least 15 minutes at other locations bit this was less than 5 minutes to pick up and 1-2 minutes to drop off. Young lady at the counter was very helpful and friendly. Truck was in nice condition and super clean. will definitely be back again.Lindsey A.
Very nice customer service representatives. I've used this location for their storage units before. I could have chosen a Uhaul place closer to my new home but, based on my past experience, it was worth going to this place again.Jeremy F.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Matthew P.
The predicted amount should accurately reflect the actual payment not become doubleOLIVER O.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.Diadhen L.
Customer did not leave a comment.IOANNIS S.
Customer did not leave a comment.NICHOLAS F.
Every thing was very good. She was very pleasant.CYNTHIA J.
I rented a u-haul in Rosedale MD. The ladies that I rented the u-haul from could not have been nicer. I would definitely rent from them If I need another u-haul in their area.Leslie B.
Customer did not leave a comment.ARCHIBALD A.
The online rental, pick-up, and drop-off was easy.Jenny T.
Customer did not leave a comment.John B.
Customer did not leave a comment.RAYMOND D.
The 2 women that helped me were Great! I did not have a reservation but they had the truck I wanted & went over everything with me & I was on my way within 5 mins. I would definitely recommend renting from this location!!!Heather B.
More lighting in the area.Aaron R.
Great jobAustin S.
Customer did not leave a comment.Matthew P.
The young lady that assisted me throughout was nothing short of exceptional. She was friendly, knowledgeable and professional really cannot ask for more.GREG T.
Customer did not leave a comment.Ken D.
Customer did not leave a comment.Gabriel B.