I had originally reserved a van at a different locations but it wasn't returned before I needed it and they were able to find me a van at the White Marsh location. Pickup was a breeze and the lady at the counter was nice and pleasant to deal with. Drop off was easy filling out a few thing online before leaving the key in a drop box. Would definitely use them again when I move in a few weeks.MARIA P.
Customer Reviews for Self Storage One White Marsh
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When the customer pays for the dolley to be in the truck put the fucking dolley in the truck. don't offer it if you can't provide it. I was expecting one since i paid for it (and booked well in advance) and the truck was empty. And i couldn't remove that charge at the end- very annoying. scamming people out of more moneyChristy B.
My comment is the service was excellent. Both representatives were so kind . ThankyouWILLIAM S.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Kimberley B.
The woman inside was outstanding.. her customer service was amazing.. She definitely went way past her job with helping me as I was all outta whack the day I had to move.Patrice J.
Keep the gas tank full.Hamid H.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Thomas K.
The reason I came to this location is ,,where I usually go to in the past was forcing customers to make appointments online. it is a very busy store and I was surprised to see that only one person was available for so many customers ..then as I walk towards the entrance..a sign on the door reads...NO WALK INs ONIINE RESEVE ONLY.. will never use that location again...no warning,,nothing ..I will go to another office..one that is better ran...a wasted day. ..Marcos D.
The woman that helped me was very nice m pleasantMissy R.
Customer did not leave a comment.vu H.
Employees were very attentive to my ever changing needsgeoffrey W.
Customer did not leave a comment.KENNETH R.
Great serviceJOHN V.
Customer did not leave a comment.Pawan A.
There was nothing i seen that needed improvement. But customer service rep name jennifer gave me excellent customer service she was very friendly and answered all the questions i needed answered Thank you you jennifer and please keep working hard your customer service skills are excellentGail H.
Not a thing. Customer service person was awesome! Top quality location. If I have to describe that location ownership related to UHaul, TRUSTWORTHYJOHN V.
Customer did not leave a comment.Jacob F.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Kierra C.
Extremely pleasant and quick in and out! Usually takes at least 15 minutes at other locations bit this was less than 5 minutes to pick up and 1-2 minutes to drop off. Young lady at the counter was very helpful and friendly. Truck was in nice condition and super clean. will definitely be back again.Lindsey A.
Very nice customer service representatives. I've used this location for their storage units before. I could have chosen a Uhaul place closer to my new home but, based on my past experience, it was worth going to this place again.Jeremy F.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Matthew P.
The predicted amount should accurately reflect the actual payment not become doubleOLIVER O.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.Diadhen L.
Customer did not leave a comment.IOANNIS S.
Customer did not leave a comment.NICHOLAS F.
Every thing was very good. She was very pleasant.CYNTHIA J.
I rented a u-haul in Rosedale MD. The ladies that I rented the u-haul from could not have been nicer. I would definitely rent from them If I need another u-haul in their area.Leslie B.
Customer did not leave a comment.ARCHIBALD A.
The online rental, pick-up, and drop-off was easy.Jenny T.
Customer did not leave a comment.John B.
Customer did not leave a comment.RAYMOND D.
The 2 women that helped me were Great! I did not have a reservation but they had the truck I wanted & went over everything with me & I was on my way within 5 mins. I would definitely recommend renting from this location!!!Heather B.
More lighting in the area.Aaron R.
Great jobAustin S.
Customer did not leave a comment.Matthew P.
The young lady that assisted me throughout was nothing short of exceptional. She was friendly, knowledgeable and professional really cannot ask for more.GREG T.
Customer did not leave a comment.Ken D.
Customer did not leave a comment.Gabriel B.
I can't remember her name but the young lady who handled the rental gave exceptional customer service. A truck is a truck, but she was so friendly and knowledgeable I would recommend friends use this location just because of her. Great work young lady!!Marilyn H.
The best part of our experience was with the young lady who assisted us at the self storage facility. She was all smiles and a ray of sunshine. We greatly appreciate the excellent service!Malgorzata B.
Customer did not leave a comment.Bert M.
Customer did not leave a comment.Allivone S.
Nothing to do with the location; the employee was very friendly. I had an issue with the passenger mirror and could not for the life of me adjust it.Jordan D.
Great JobTroy S.
Customer did not leave a comment.Tiffany S.
Excellent service!Kara S.
This was very quick and easy. The vehicle was exceptionally clean!Andrea B.
Excellent customer service. It was a painless process ??Denise M.
Customer did not leave a comment.Peter R.
Customer did not leave a comment.Carl Z.
Everything was great. Very good customer service.DAVID U.
The staff members were very friendly and accommodating. There was water and candy available which was refreshing given that I had just finished unloading a truck.Derrell M.
Great customer service experience!!! Thank you for all your help!!Ashley P.
I dropped the truck off after hours, but spoke with a representative on the phone who was very pleasant the following morning.Daniel M.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.ABDUL M.
Great staff that are super helpful and make processes easy and efficient. Thank you very much!jeanne C.
Customer did not leave a comment.Aldo C.
Customer did not leave a comment.Xtreme P.
Customer did not leave a comment.TAYLOR L.
Customer did not leave a comment.SHEILA L.
Customer did not leave a comment.Alexis B.
This is a great storage and u haul dealer. I would rent from the place every time I could!FRANK B.
Customer did not leave a comment.George D.
Customer did not leave a comment.LEON S.
Great serviceEDWARD B.
Only one comment. The tire pressure on the driver side was quite low upon rental. Not sure how often maintenance is done, but the manager said she would contact your company on Monday. We rented on Saturday. Other than that, the rental process, cost, and cleanliness if the vehicle get good marks. It was so convenient having U-Haul on the premises.DENISE G.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.John G.
Very easy to deal with, and very helpful staff.JOHN A.
Customer did not leave a comment.CHAD G.
Petty GoodHARVEY S.
Excellent customer service!Nicholas G.
Best customer service I ever had in dealing with UhalJasmine W.
Customer did not leave a comment.carrie R.
Customer did not leave a comment.HOWARD J.
Great truck. Great experience.neil D.
Customer did not leave a comment.Eugenia H.
Customer did not leave a comment.GARY D.
Customer did not leave a comment.Kimberly M.
Make the left turn out of there easier.David K.
Customer did not leave a comment.SAIF A.
Hard to find if your following the GPS on your phone. Google maps took me about another 2 miles down the road but when I doubled back the big illuminated sign was pretty easy to spot.Mitchell G.
Customer did not leave a comment.Hoshio S.
I can't think of a thing that needed to be improved upon. Thank you!!REBECCA E.
The office staff was very friendly and accommodating. We asked for more time and they said no problem since it was available the rest of the evening. We dropped it off after hours - couldn't have been easier!Kristin V.
Excellent service. Staff was knowledgable and very accommodating.PATRICIA C.
Get more padding.Mark C.
Customer did not leave a comment.Camille F.
Customer did not leave a comment.Gary V.