Very friendly customer serviceDERRICK G.
Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark H.
Get better customer service rep. when I wasn't told I needed to reserve a trailer on line she was Hispanic and kind of vague and indicated NO trailers where available and I needed to go to a different location. A customer suggested I reserve a trailer/van on line and I did for the following day at the same location because it's closer to where I live be more professional pleaseDebra A.
Customer did not leave a comment.KIMBERLY O.
Customer did not leave a comment.SHERI O.
Tried to extend rental, rep was like talking to a robot. No extension, lost customer for at least two days. Could not return by app and did not receive callback from tech support. Total scam on the $20 return fee.Geoffrey H.
Customer did not leave a comment.RICHARD W.
Nothing to improve! Everything was excellent!Samuel Z.
Customer did not leave a comment.HENRY T.
Better customer serviceJASMINE M.
Customer did not leave a comment.ERIC H.
Customer did not leave a comment.Devon B.
I moved to have something closer to home. I also wanted to share a spot with my elderly parents and not have them out on I80 trying to get to the unit. Thank you for excellent service and I will refer friends that are close to your property when the occasion rises.Robert H. | Overall Experience
Customer did not leave a comment.LISA T.
Customer did not leave a comment.Guillermo A.
Yuni was amazing and great to deal with. Customer service focused. Will rent again from this locationJoe J.
Customer did not leave a comment.JOHN Q.
Very nice girls in office But noticed fluid in truck was low. Also have found item in back of truck. Better be sure and check things. But have also noticed they are very accommodating. We have had no problemsANDREW S.
Customer did not leave a comment.ADRIAN L.
Customer did not leave a comment.LARRY S.
Even though I uploaded pictures of the filthy truck prior to my using it, I was charged to have it cleaned. I wonder how many people are being charged to clean a truck that never gets clean. What a scam.DANIEL N.
Customer did not leave a comment.RALPH O.
Customer did not leave a comment.ANTONIO M.
Customer did not leave a comment.Victor G.
Customer did not leave a comment.KENNETH W.
Customer did not leave a comment.Jazmyn H.
Answer your phone, get a functioning website, get a transaction system that works, have the app have the same features as your website, 24-hour customer service is pointless if you have to wait 30 minutes only to get your call transferred and be put on hold again. Absolute garbage experience.ASHLEY L.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Lauren V.
it was great I loved the check in via the appJoseph M.
It okay lt look saveNOEMI D.
Customer did not leave a comment.Cozette S.
Don't switch locations for pickup. This is a huge inconvenience for the customer. Train your representatives better. When Shannon called to tell me my location had been switched, she was very rude and when I asked questions, she would huff out air. Hopefully I will never have to talk to her again. Others have been very nice and helpfulDanette M.
I was set for a 9am pickup for a truck and U-Haul corporate changed from one location to this one. The new location doesn't do electronic/app pickup. So I had to wait an hour for the location to open. Pay my helpers for an hour to stand around and do nothing because of it. If U-Haul Corp would of informed me of that the day they changed my location for pickup, then I would of saved some money. Plus the person that was working at the location did get in early but wouldn't do any truck stuff until 10am.Daniel N.
Customer did not leave a comment.Brian F.
Person at location was in a janitor room and away from main desk. I yelled â€œhelloâ€ twice. No one responded. I left location. Came back in and finally a worker showed up from the janitor room.David G.
We reserved a 15' truck and an appliance dolly. When we arrived we had the truck, but they didn't have the dolly available. So we had to go to another U-haul partner location to rent a dolly. Which added a couple miles onto the truck that we hadn't planned and added time overall.CESAR B.
Customer did not leave a comment.Slawomir S.
Well it start with the truck 1/4 tank of gas do you know how hard it is to put it back to 1/4 tank .end up leaving it with 1/2 tank at 2.93 a gal not fare. second the radio didn't work and last I had to wait 8mins to rent truck really just charge me the time or have me come back early and no one there at drop off 3:45pm you close at 5pm but you want to charge me $20.00 I have picture's of everything.Fredy R.
Customer did not leave a comment.TIARA P.
Was a good and flexible easy and to check in and outDOMINIQUE A.
Customer did not leave a comment.Sheldon G.
Customer did not leave a comment.CRAIG M.
Customer did not leave a comment.Henry C.
During pandemic , trucks not clean and sanitized at all. Took me one hour to sweep and mop out back of truck , customer before me left it FILTHY ,FILTY ,talk to clerk about, said they don't clean and mop out trucks , told her need a maintenance guy to do it in PANDEMIC. I should be given credit for this , front of truck filthy also , swept up a shovel of trash between front and back , use bleach water to sanitize front and back of truck , she gave me a wipe ( really ) ..I use U Haul all the time , wouldn't tell nobody but you'll about this , still would recommend you'll to someone . Not a complaint , just a good subjection for health of customers with virus killing peoples . Thank you BarbaraBarbara B.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.ken H.
Customer did not leave a comment.Shirley M.
Customer did not leave a comment.Ayisha P.
Customer did not leave a comment.Gregg K.
My first stop after I pick up your vehicle should not be the gas station becasue there is less then 3/8 of a tank. i bring it back full. I should get a full tank of gas when i pick it up.Raymondralph R.
Nothing. I was in and out for pick-up and return. Online registration cut time down to minutes.jeffry B.
Customer did not leave a comment.LaDonna W.
Customer did not leave a comment.Kenneth F.
Was sent from the bolingbrook location because they messed up my reservation then, the joliet people couldn't do any better for me and least compensate the extra miles i had to drive because employees in the company messed up and the truck was dirty with wrappers.christian M.
The worker didn't want to get up to Help me with the trailerAngel R.
Customer did not leave a comment.Orlando V.
Customer did not leave a comment.TIMOTHY J.
I have always used the Marycrest location. Employees are friendly and office is always clean and organized. Trucks are always clean and in good condition.Raymond W.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.NOE N.
Not a customer friendly should be more willing to help customersMiguel V.
Sent me to the wrong location I was prompted to pickup at dk on the other side of town which had a 10 footer I was renting. Tells me to go to self storage world after I already told the lady on the phone that they told me I can't get a uhaul there. I'm then late was not able to do what was needed to be done. There was a rotten bag of potatoes behind the seat and a old tire that was ripped my family grabbed thinking it was mine but it was trash we have to pay to dispose of now! Terrible experience!Brandon W.
Customer did not leave a comment.Mark P.
It was odd to see a tire in the back of the truck and a bag of potatoes behind the seat other then that it was goodTresea L.
I was inconvenienced when picking up the truck. I was due a mile credit and none of the computers seemed to marry the corporate office notes that credit should be applied to my bill. The reason for the credit was because there was no truck available in Channahon near my home causing me to go out of my way to pick one up in Joliet.Queen R.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Samuel I.
Customer did not leave a comment.Ian B.
Very fast and nice customer service! Clean location and not crowded at all! The trucks could use some maintenance but overall a good experience. I would definitely recommend them!Helen E.
All goodAndres M.
Customer did not leave a comment.Rashard E.
The location was open and fully staffed by 9:30 AM but we could not pick up until 10:00. I understand a start time but I don't understand how two employees can sit and stare at us waiting for 30 minutes. They did not explain the fact that the truck was practically at 1/4 tank and I should have received a fuel credit for that. The last thing I want to do after starting late (because Uhaul moves my location from 8:00 AM to 10:00 AM) is go fill up an empty truck! The bed had some garbage in it when I got it too.. Frustrating.Andrew M.
Low tire pressure light still on and windshield fluid out. Left note with key. Thks!Laurie W.
No additional charges for problems created by Uhaul such as improper installation of dollyKaren M.
All greatJan R.
Poor customer service and won't be renting from them in the futureJose M.
Customer did not leave a comment.Joel T.
Customer did not leave a comment.Traci A.
I've used them in the past for U-Haul rental and for storage, and they've been very good. Two glitches this time: (1) I arrived at 2:10 for my 2:00 pick-up, and the lone staff member (did someone else not show up to work?) was on break and didn't return until almost 3:00 -- lucky I had a good book to read; and (2) on the trailer, one of the chains' connections to its hook was not secure, and she was unable to fix it (when I got it home, it took me a couple taps with a hammer, and all was fine). But, to reiterate, all my past experience here has been positive.Clement H.
Customer did not leave a comment.Janie D.
Customer did not leave a comment.Bradley S.
Customer did not leave a comment.Laurie W.
I think the rating on location is one thing but your pricing is very expensive I think if your charging per mile that should could cover the gas. Not pay for gas on top of mileage.Michelle C.
rude and lazy customer serviceSheena R.
to charge 20.00 to help hook up your trailer to my truck I think is real rip offbob M.
Customer did not leave a comment.Laurie W.
You simply can't beat the price, efficiency and ease of this service..! I love it!!!Peter A.
Closed sign up at 2pm and they were open. Girl at desk was uninterested. Nails so long she had great difficulty hooking up trailer so I had to plug in wiring and help tighten hitch. Very unprofessionalPamela S.
Customer did not leave a comment.Charles W.
Everything was great keep up the good workLester D.
Customer did not leave a comment.Jacquelyn H.
I had a great experience with my cargo van rental. No problems and no worries.Paula F.
Customer did not leave a comment.Liceth R.
Very fast n reliable..very informative n helpful staff... would definitely recommend and rent again!!!CORINA M.
Everything was fine, but the truck needed a wheel alignment.Jeremiah R.
Customer did not leave a comment.Amir Z.
Customer did not leave a comment.Paul M.
The employee should actually go out and do a walk around inspection of the vehicle instead of saying there are stickers on and damaged spots, so I video raped the whole truck before leaving because not all damage was marked, and padlock given with truck did not work so when dropping off after hours I could not lock back door which had a dolly inside and even though you have to replace the gas used the truck should be given to you full and not on a 1/4 tankFrank R.