Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)

305 reviews

2112 W Jefferson St   Joliet, IL 60435

(815) 207-8432

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(815) 207-8432

2112 W Jefferson St
Joliet, IL 60435

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Slawomir S. 
Rating:
5.0

Totally great service and facility

TERESA TURNER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
1.0

Well it start with the truck 1/4 tank of gas do you know how hard it is to put it back to 1/4 tank .end up leaving it with 1/2 tank at 2.93 a gal not fare. second the radio didn't work and last I had to wait 8mins to rent truck really just charge me the time or have me come back early and no one there at drop off 3:45pm you close at 5pm but you want to charge me $20.00 I have picture's of everything.

Fredy R. 
Rating:
4.0

Customer did not leave a comment.

TIARA P. 
Rating:
5.0

Was a good and flexible easy and to check in and out

DOMINIQUE A. 
Rating:
4.0

Customer did not leave a comment.

Sheldon G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
3.0

During pandemic , trucks not clean and sanitized at all. Took me one hour to sweep and mop out back of truck , customer before me left it FILTHY ,FILTY ,talk to clerk about, said they don't clean and mop out trucks , told her need a maintenance guy to do it in PANDEMIC. I should be given credit for this , front of truck filthy also , swept up a shovel of trash between front and back , use bleach water to sanitize front and back of truck , she gave me a wipe ( really ) ..I use U Haul all the time , wouldn't tell nobody but you'll about this , still would recommend you'll to someone . Not a complaint , just a good subjection for health of customers with virus killing peoples . Thank you Barbara

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

ken H. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Ayisha P. 
Rating:
4.0

Customer did not leave a comment.

Gregg K. 
Rating:
3.0

My first stop after I pick up your vehicle should not be the gas station becasue there is less then 3/8 of a tank. i bring it back full. I should get a full tank of gas when i pick it up.

Raymondralph R. 
Rating:
5.0

Nothing. I was in and out for pick-up and return. Online registration cut time down to minutes.

jeffry B. 
Rating:
5.0

Customer did not leave a comment.

LaDonna W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
1.0

Was sent from the bolingbrook location because they messed up my reservation then, the joliet people couldn't do any better for me and least compensate the extra miles i had to drive because employees in the company messed up and the truck was dirty with wrappers.

christian M. 
Rating:
2.0

The worker didn't want to get up to Help me with the trailer

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Orlando V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Nothing

Renee L. 
Rating:
5.0

I have always used the Marycrest location. Employees are friendly and office is always clean and organized. Trucks are always clean and in good condition.

Raymond W. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

NOE N. 
Rating:
3.0

Not a customer friendly should be more willing to help customers

Miguel V. 
Rating:
1.0

Sent me to the wrong location I was prompted to pickup at dk on the other side of town which had a 10 footer I was renting. Tells me to go to self storage world after I already told the lady on the phone that they told me I can't get a uhaul there. I'm then late was not able to do what was needed to be done. There was a rotten bag of potatoes behind the seat and a old tire that was ripped my family grabbed thinking it was mine but it was trash we have to pay to dispose of now! Terrible experience!

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

It was odd to see a tire in the back of the truck and a bag of potatoes behind the seat other then that it was good

Tresea L. 
Rating:
4.0

I was inconvenienced when picking up the truck. I was due a mile credit and none of the computers seemed to marry the corporate office notes that credit should be applied to my bill. The reason for the credit was because there was no truck available in Channahon near my home causing me to go out of my way to pick one up in Joliet.

Queen R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Samuel I. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Very fast and nice customer service! Clean location and not crowded at all! The trucks could use some maintenance but overall a good experience. I would definitely recommend them!

Helen E. 
Rating:
5.0

All good

Andres M. 
Rating:
5.0

Customer did not leave a comment.

Rashard E. 
Rating:
1.0

The location was open and fully staffed by 9:30 AM but we could not pick up until 10:00. I understand a start time but I don't understand how two employees can sit and stare at us waiting for 30 minutes. They did not explain the fact that the truck was practically at 1/4 tank and I should have received a fuel credit for that. The last thing I want to do after starting late (because Uhaul moves my location from 8:00 AM to 10:00 AM) is go fill up an empty truck! The bed had some garbage in it when I got it too.. Frustrating.

Andrew M. 
Rating:
4.0

Low tire pressure light still on and windshield fluid out. Left note with key. Thks!

Laurie W. 
Rating:
1.0

No additional charges for problems created by Uhaul such as improper installation of dolly

Karen M. 
Rating:
5.0

All great

Jan R. 
Rating:
1.0

Poor customer service and won't be renting from them in the future

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Traci A. 
Rating:
3.0

I've used them in the past for U-Haul rental and for storage, and they've been very good. Two glitches this time: (1) I arrived at 2:10 for my 2:00 pick-up, and the lone staff member (did someone else not show up to work?) was on break and didn't return until almost 3:00 -- lucky I had a good book to read; and (2) on the trailer, one of the chains' connections to its hook was not secure, and she was unable to fix it (when I got it home, it took me a couple taps with a hammer, and all was fine). But, to reiterate, all my past experience here has been positive.

Clement H. 
Rating:
3.0

Customer did not leave a comment.

Janie D. 
Rating:
4.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
3.0

I think the rating on location is one thing but your pricing is very expensive I think if your charging per mile that should could cover the gas. Not pay for gas on top of mileage.

Michelle C. 
Rating:
1.0

rude and lazy customer service

Sheena R. 
Rating:
1.0

to charge 20.00 to help hook up your trailer to my truck I think is real rip off

bob M. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

You simply can't beat the price, efficiency and ease of this service..! I love it!!!

Peter A. 
Rating:
2.0

Closed sign up at 2pm and they were open. Girl at desk was uninterested. Nails so long she had great difficulty hooking up trailer so I had to plug in wiring and help tighten hitch. Very unprofessional

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Everything was great keep up the good work

Lester D. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn H. 
Rating:
5.0

I had a great experience with my cargo van rental. No problems and no worries.

Paula F. 
Rating:
3.0

Customer did not leave a comment.

Liceth R. 
Rating:
5.0

Very fast n reliable..very informative n helpful staff... would definitely recommend and rent again!!!

CORINA M. 
Rating:
4.0

Everything was fine, but the truck needed a wheel alignment.

Jeremiah R. 
Rating:
2.0

Customer did not leave a comment.

Amir Z. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

The employee should actually go out and do a walk around inspection of the vehicle instead of saying there are stickers on and damaged spots, so I video raped the whole truck before leaving because not all damage was marked, and padlock given with truck did not work so when dropping off after hours I could not lock back door which had a dolly inside and even though you have to replace the gas used the truck should be given to you full and not on a 1/4 tank

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Chrishawna P. 
Rating:
3.0

Assist with trailer hook up

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

The store was very helpful in getting the mileage situated properly but they couldn't help with the extra charged dolly issue

antonio M. 
Rating:
4.0

Customer did not leave a comment.

Jose' G. 
Rating:
1.0

Guys were watchin porn inside

BERNARDO C. 
Rating:
3.0

Customer did not leave a comment.

Claudia J. 
Rating:
1.0

We used the online pick up feature. We reserved 3 weeks in advance, did the check in the night before and arrived at the pick up location on time only to find out that “a piece of equipment had not been assigned to our reservation.” Frustrates, we called the number provided on the error screen and were told we would have to wait until the store opened. When it did open we didn't have any issues, the woman who worked there said she had put the keys in the lock box for us and everything but that the U-Haul website must not be working and that it happens a lot. Why offer a service like this if it doesn't work??? Extremely frustrating. Next time we will look to rent elsewhere and we have always been loyal U-Haul customers.

Katelyn F. 
Rating:
1.0

Customer did not leave a comment.

Lakechia M. 
Rating:
2.0

The furniture dollies we requested were not available, and we were not told this in advance upon receiving our confirmation. The trailer had grass clippings inside of it. The trailer was also extremely difficult to manuever (coming from a very experienced driver).

david L. 
Rating:
5.0

Customer did not leave a comment.

Floss T. 
Rating:
5.0

Customer did not leave a comment.

Kiersten F. 
Rating:
4.0

This was my second choice location.

William K. 
Rating:
1.0

Answer the dam phone. Been on hold for over 20 minutes.

William B. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
1.0

The customer service personnel were lazy and unfriendly.

alicia T. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

The staff was friendly and the location was very well kept. There is plenty of parking.

William R. 
Rating:
5.0

Customer did not leave a comment.

Lorrie R. 
Rating:
5.0

I used this place more than once. GREAT!!!

William S.  |  Overall Experience 
Rating:
2.0

The 3 girls at the front desk all looked mad and distracted and didn't even look at us , a stranger could've handed her my ID and she wouldn't have noticed, the van had a giant dent on the side, no one came out and inspected the van with us.. they literally handed the key and said good day. I took a picture with a time stamp of the van so I wouldn't be charged for the damage. I will not be using this location again.

Jonathan R. 
Rating:
4.0

More than one person on the desk.

Charles W. 
Rating:
4.0

There were only 11 furniture pads in the entire store. That is not good at all.

milton J. 
Rating:
5.0

AII Is well no faults found.

Margeret L. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
2.0

Door was locked before 5:00. Checked the truck and then called me next day to tell me I owed $2.00 for going 5 miles over the limit... that's a joke

Gregory B. 
Rating:
4.0

The only thing is that they close at 4:30 pm for returning with a person but overall everything was great.

scherwin G. 
Rating:
3.0

I won't be coming back to U-Haul, This truck was given to me with two miles before empty I barely made it to fuel station.

james T. 
Rating:
1.0

Reserved a furniture Dollie but was told none were available when I came to pick up truck, therefore had to stop at another U-Haul dealer to rent one. Also, there were no tie down straps in the truck even though the description said that the 15' truck comes with them. Therefore, had to make another stop at a friends house to borrow tie down straps. Furthermore, once attempting to tie down the piano we picked up with the straps we borrowed, we found that the rail on the inside of the truck on the right side was ripping off the wall and thus was not secure at all. Had to reposition the piano and tie down to the back rail at that point. These should be checked and better maintained in the truck. All of this made the whole rental experience with this u haul dealer very frustrating. Would never use or recommend this location again. Also, on top of that, the women there at the front desk were very unfriendly and unapologetic.

David F. 
Rating:
3.0

This was the biggest joke of an overall rental that I have ever had. I booked the truck on 7/31 in North Aurora for 8/11 and ended up driving all the way to Joliet a day early to get a truck. Huge confusion on their part and the part of "corporate" who she made me call due to the final driver not being able to come a day early. What a mess. At least we go the move done.

Terrell H. 
Rating:
3.0

Have better maintenance on your equipment!! My trailer had balled tires! And when I brought it to the attention of the employee they didn't really care!

stephanie O. 
Rating:
5.0

Customer did not leave a comment.

anita B. 
Rating:
5.0

Plan to use again this weekend. Thku!?

Laurie W. 
No reviews have been submitted for this location.

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