I was told that my location was being changed to “guarantee” the equipment would be available, and it wasn’t. Granted, I did get a free upgrade, but it was an additional 8 miles away from me. Also, the return time was not covered with me. Finally, I was told the location would be open, but it was not and I had to use the mobile app rather than work with a real person, another inconvenience.
Matthew M
Self Storage World
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Joliet, IL 60435
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The process is agonizing trying to navigate the app! It was very unclear and confusing at the end before you pay. The review documents portion is Very Unclear and confusing! Took me 10 minutes while standing in parking lot to figure it out! The amount of pictures I had to take was crazy, the gas gauge was not as they had it marked as and the cab was dirty!!!!! A gross and DIRTY STOCKING CAP was sitting on the seat and a cigarette butt was on the floor of truck! Yeah, I’d say, I was very DISAPPOINTED WITH This rental! Less than 1 star!
Keith BIt’s perfect
CHRISTIAN AGreat customer service!
MONEVA FYou charge if the gas is not exactly where it was picked up from, but need to give a refund if more was put in also OVER the amount. We had to put gas in because it was only 1/4 full on pick up, which is NOT much for winter weather. We estimated higher so as not to have to stop for gas so often. Not sure if this is against the place we got it from or if it is corporate policy. More than 1/4 tank should be in a truck to start out with in the winter when it takes more time to warm it up, therefore, using more gas that the customer has to replace. Otherwise, I have been very happy with UHaul every time I have used them.
GWENDOLLYN D