Customer Reviews for Sentry Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sentry Self Storage

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John H. on

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Personnel were very welcoming, friendly, and helpful. Location was clean and well maintained.

william T. on

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Find a new franchisee, even the neighbor businesses don’t like their operations

William D. on

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There is nothing that would make it better

Jeffrey W. on

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BARRY A. on

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Great U haul rental location. The owner is very customer service oriented. It’s always a good experience. Always 5 stars.

RICHARD R. on

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CHRISTOPHER S. on

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brooks T. on

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Mark G. on

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Barbara K. on

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James R. on

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A convenient location in Southport with everything you need for your next move!

Claudia D. on

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Could not get the app to work when I dropped it off. Got to what seemed a final step in it, and it put me back to the beginning---7 times! :( Gave up and put the keys in the slot and left.

William D. on

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Service was excellent and the price was right. The truck was extremely clean and in good condition

Terrence S. on

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This office was clean, friendly and helpful. Sven, Kate and the office helper went above and beyond in their efforts to help me. They helped me days before I was to rent the truck by answering questions, allowing me to measure the railings inside and even provide me with some packing suggestions. They listened to me complain about the rental experience I had on the other end and were as professional as could be. They handled the drop-off quickly and completely. AND they did all of this without me making the reservation with them! I couldn't have been happier.

Douglas K. on

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Chandler H. on

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All people were very customer focused. Very good experience.

Robert A. on

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Tank wasn't full. Desk had computer issues causing a delay.

John S. on

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JANET S. on

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tim W. on

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BARRY A. on

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Great U Haul location. Their customer service is awesome.

Donna H. on

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From a retired Customer Service Manager of a Fortune 500 company...they provided excellent service.

Michael B. on

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Russell H. on

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James M. on

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Harry S. on

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Nothing

John B. on

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The owners were OUTSTANDING on service, being there before regular opening time so I could get my truck onto the barge to the island with no bridge, had my blankets in the truck and bill all ready for me. I was please as punch!!!!

joe S. on

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SALLY D. on

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Neil H. on

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On line return did not work. After confirming return location would not do anything else. Very poor app.

Gail B. on

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Great service!!! I will only use this location for local service!!! Thank you!!!

belinda S. on

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Christopher M. on

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Jody D. on

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Connie M. on

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Friendly service..very helpful.

MICHAEL P. on

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Randy G. on

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JON L. on

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Paul P. on

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RICHARD P. on

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OAK ISLAND A. on

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BARRY A. on

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Sentry is a great source for UHaul rentals. The van I rented was unavailable due to a recall by UHaul. They substituted a larger truck for the same price and same mileage rate as the van. The are a very reputable business.

southeast M. on

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Jeffrey M. on

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Great customer service!!!! Very friendly and helpful!!! Best U-Haul experience ever!!!

Christopher M. on

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Christopher M. on

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Alan H. on

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nancy C. on

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southeast M. on

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Carlos S. on

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i returned the vehicle on Sunday , While I was returning a gentleman showed up and help me we the return and paper work . Very Helpful, friendly Individual . I'll not hesitate to recommend this location Carlos Schawillie

David B. on

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They are so amazing, helpful and friendly at Sentry Storage. They always have a truck when I need it.

elizabeth N. on

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Office staff was professional but gracious.

TIM W. on

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SUSAN C. on

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Wonderful experience , Sentry Storage owners are fantastic, kind , caring and compassionate and always there to help during those stressful time in your life.

OAK ISLAND A. on

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Great Service

Megan B. on

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The easiest drop off process I’ve ever done. I love the self rental program y’all have created. It’s so easy and I love not having to deal with the employees of the business that we’re renting from. It’s so nice to just drop off when you want and you’re done.

Robert H. on

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Robert C. on

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A bit of a surprise that there would have been a $25 charge to fold and sweep the truck. Should have been disclosed ahead a time.

BARBARA B. on

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OAK ISLAND A. on

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JIM F. on

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Liz R. on

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Wonderful couple and amazing service!

Richard H. on

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Randall H. on

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Wonderful location! Best experience I ever had renting a Uhaul. The best customer service I ever had. Helpful and kind and knowledgeable.

Thomas C. on

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RUTH S. on

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Great people. Asked for a fairly new UHaul per driving across country. Got this ( made res in advance ).

Brian M. on

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Phillip P. on

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Walter P. on

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jeffrey V. on

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Raymond M. on

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The first pickup location could not find the keys for the truck. I called U-Haul and the customer service rep located an available 20’ truck at East Penn Self Storage. All went well from there. Thank you for providing a valuable service.

Lauren M. on

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Kate was wonderful, once again, in helping us decide what we would need in a uhaul truck and make the process easy and painless. Her customer service should be replicated at all locations. We will ALWAYS use this location for our rental needs!

REBECCA B. on

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Scott B. on

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Have had multiple issues with the Uhaul mobile application, not happy with the "easy drop off", never seems to register that the equipment was returned.

Charles S. on

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Thomas S. on

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Mark G. on

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i recommend that you install some kind of jacking device on your larger trailers, in case there is no one that can assist the customer.

David T. on

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Jenna R. on

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Excellent customer service. super friendly and helpful.

Gerald C. on

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southeast M. on

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Sarah B. on

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James R. on

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Very pleasant. They had me in and out in no time. I’ll use this location again if needed.

Bruce H. on

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Very quick and seamless check-in. Just the way it should be

Duane L. on

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Sven and Kate live customer service. They understand your needs. They will exceed your expectations. Communicate your needs and follow their recommendations.

BILL L. on

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Clarissa O. on

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Always love to rent trucks here. Clean and well maintained!!

Curt S. on

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Mogens H. on

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Michael B. on

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These people are really wonderful and easy to work with. Friendly and helpful. It was a very pleasant experience and a nice welcome to a new area.

Scott B. on

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CHRIS B. on

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Michael W. on

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Pat M. on

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Robert G. on

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My go-to U-Haul store. Very easy to deal with and nice people.

Faustino G. on

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Allison F. on

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Bill W. on

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You went above and beyond for us. Thank you!

Charles F. on

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Great service. Back the trailer in for me.

Michael R. on

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no improvements needed...both of the agents were very helpful.