Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)

1,741 reviews

4711 Southport Supply Rd   Southport, NC 28461
(Hwy 211)

(910) 457-7078

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 457-7078

4711 Southport Supply Rd
Southport, NC 28461
(Hwy 211)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

If you are picking up after hours, arrive at least 15 minutes early! It took that long to check in and complete pick up. The clock is running and is not paused from rental window of 4 hours while jumping through pick up process. Fortunately we didn't require the full 4 hours but others would be charged if returning 15 minutes LATE. U-haul, you have to fix this because it seems like a bait and switch without recommending early arrival. Location did great, U-haul can do better though.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

fast efficient service

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Due to an issue at already contracted for truck and changed, Sentry did an outstanding job ensuring us our truck would be ready and came in earlier than normal opening to please us

George L. 
Rating:
5.0

Great. Great folks run the business. Thanks. K

Ken K. 
Rating:
5.0

Svend & Kate are always friendly , knowledgeable, and a pleasure to deal with.

William P. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

The owner said he was going to reduce my rate but the office was closed when I drop the truck off on Sunday. There was a problem with the driver side door lock, do you have to enter the vehicle through the passenger side when the cab is locked

Earl H. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer service was exceptional!

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Very professional and responsive. Helpful at both pick up and return.

Eric K. 
Rating:
5.0

Include the gas levels in the rental agreement (when done online). At least remind someone to take a picture of the fuel levels before leaving the rental location. I snapped the picture during the rental process but nothing was saved on my phone and there wasn't anything in the agreement emailed to me.

Ellen W. 
Rating:
5.0

Exceptional customer service

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Nothing. I had a very pleasant experience with the staff to the truck. Highly recommend. Thank you.😁👍🥰 keep doing what you are doing. Excellent!

Michele F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Nothing.

henry H. 
Rating:
5.0

A pleasant experience from renting to driving and return.

JAN P. 
Rating:
5.0

Customer did not leave a comment.

KEVINJOHN O. 
Rating:
5.0

IF YOU ARE EVER IN THE AREA AND NEED A UHAUL OR STORAGE GO HERE!!! SVEND IS AWESOME AND GOES OUT OF HIS WAY TO MAKE YOUR EXPERIENCE PLEASURABLE AND STRESS FREE!!!! I WISH WE COULD CLONE HIM!!!!

MARK G. 
Rating:
4.0

This location was great. However UHaul online confirmed a reservation for a van and when I arrived to pick it up there was no van to e had. The smallest truck they had was 20 feet. They sent us to Sentry where we were able to get a 15 foot van…. Very disappointing service from UHAUL.

Beverly H. 
Rating:
5.0

The owners were very kind, helpful, and professional. I will definitely be back again to rent a van. Very happy with the service that I received. Chuck Hess

Chuck H. 
Rating:
5.0

The manager was great !!!! Great customer service! Would definitely go there again if I ever need to rent a truck.

Frances W. 
Rating:
5.0

They was amazing!

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Sven got everything hooked up for me and I was in and out much quicker than I imagined possible.

ARTHUR O. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Need appliance Dollie's at this location

Trossie W. 
Rating:
5.0

Great!

bob M. 
Rating:
5.0

Customer did not leave a comment.

Rolf J. 
Rating:
4.0

Customer did not leave a comment.

Judy D. 
Rating:
5.0

Open at 8 would be nice but thats only me

Charles E. 
Rating:
4.0

Staff was very friendly and helpful.

Lyle H. 
Rating:
5.0

The Uhaul Corporate On-line experience currently in use is horrible. The check-in time is much too long and the system is always crashing.

William W. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

No issues, the customer service process for paperwork completion was great, friendly and welcoming.

PRISCILLA H. 
Rating:
5.0

Customer did not leave a comment.

SM R. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
5.0

Customer did not leave a comment.

MONICA Y. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great place!

LLOYD K. 
Rating:
5.0

Sven is fantastic!

Douglas K. 
Rating:
5.0

Easy pick up, friendly personnel.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Svend and Kate are always great to work with....

CHRIS B. 
Rating:
5.0

very polite and excellent service

NORMAN E. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
1.0

Customer did not leave a comment.

David P. 
Rating:
1.0

This has been the worse uhual experience ever. First I booked my uhual with certain pick up and drop off locations (start in Wilmington NC, end in Portsmouth VA).. when I got to the pickup location, it took 1.5 hours to get someone on the phone to tell me that my rental was in fact, not at that location and that I had to drive 45 minutes to Southport NC even though my reservation did NOT say that..

TRAVIS M. 
Rating:
5.0

Good rental experience with numerous choices for size of vehicle

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

It was the best.

patricia J. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Unit had arrived that morning, so probably didn't have time to clean. 2d or 3rd time renting there and never an issue. Will rent there again when necessary

Cecil S. 
Rating:
5.0

Customer did not leave a comment.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

montie J. 
Rating:
5.0

I have been associated with this location for over five years and have recommended them to all of my friends. They are always to work with you.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Ted L. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Have the size truck I reserved available.

Craig C. 
Rating:
5.0

Receiving crew gave perfect direction to where to park the trailer Guided me into position and off loaded the trailer without any issue. Great job

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Darrell V. 
Rating:
5.0

Customer did not leave a comment.

RebeccaJ S. 
Rating:
5.0

Great experience.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

nothing

Phil V. 
Rating:
5.0

Everything was fantastic

Gina C. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Mirla M. 
Rating:
5.0

Used this location several times and really top notch.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

Clay W. 
Rating:
4.0

Although thru online booking I was able to order a appliance dolly the location has not had one in over 2 weeks. The staff was very helpful even though it was not there error.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Super nice people! Great experience all around. For sure we will use them if we need storage again! Dont have to worry about prices going up every 6 months!

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very friendly and positive people!

Wolff S. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Dealer made me feel welcome and provided excellent service. We went over the options as to equipment for my needs, and helped me in going with the best option. I would recommend them for your needs without any reservations.

marshall E. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

I had a 6 x 12 trailer with tandem wheels-VERY UNSAFE NEEDS A JACK STAND to attach the trailer to a vehicle with WHEEL CHOCKS!

Hugh .. 
Rating:
5.0

Customer did not leave a comment.

Gene S. 
No reviews have been submitted for this location.

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