Very convenient to us. We rented a small truck for the afternoon. Check in and check out is easy.
Howard W
Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and support!! Thank you!
Giovanni MDrop off was easy and the place was easy to find - even though it is not the one I signed up for. It was closed so I never went inside or dealt with anyone. I was just glad to be done with that piece of junk.
William PSouthport drop off was exceptional as well as pickup in Southern Pines, NC
Randy BVery professional clean and friendly
August SGreat exceptional service every time!! Appreciate your expertise too!! Thank you!
Giovanni MNothing needs improvement! They made everything so easy and are so friendly!
KATHARINE DMy friends at this location.. Be as you are… thank you
donald MVery pleased with the ease of the overall rental procedure.
Jeff Tcould someone please look and let me know I used a 15 foot truck and I believe I was charged for a bigger truck
Jeremiah BOpen at 8 am instead of 9am.
Robert JFantastic service. Friendly and helpful. Well run location.
ERIC KStaff was extremely helpful and courteous.
Samuel JGreat customer service! Best Uhaul location ever utilized! Appreciate your helpfulness as well!! Thank you!
Giovanni MFriendly staff
TODD MVery nice, informative, and quickly was able to pick up the truck.
Randy CSentry is the best place to rent from!!!!
Walter Pkey was difficult to remove from ignition
PAUL KUse them often. Very good experience. Very professional and caring people
Susan TFriendly and helpful staff
Wandrew FExcellent location. Kind, caring staff. Disappointed no longer have vans. Needed in this community please reconsider ( UHAUL) sllowing sentry to have this option . Going to Wilmington to obtain is Absurb to pay extra mile 28 miles one way to get
SUSAN CChecking my equipment in with the app was glitchy and unclear. I dropped my equipment off and put key in drop box well in advance of the time limit. I have more confidence in the folks at Sentry than I do the uhaul app.
KELLY CThis site in Southport NC was fantastic. The rental was ready and I was hooked up and on my way in minutes
paul MI have used Sentry storage for my U-Haul rentals several times. They are always professional, courteous, and very helpful in addressing my needs.
Jan PExcellent as always
Douglas SVery good customer service!
Keith WFriendly team member met me out at the truck and was beginning the check in process before I had finished parking the truck. Entire return process took about three minutes.
Kevin THeadlights are barely working. The U-Haul app is horrible both picking up and dropping off after store hours.
Thomas M24/7 pickup took way longer than expected the response back was very slow we were there for over an hour. Everything else was good
Christie YOn the day I was due to return the trailer, there was no one available to unhitch the trailer. I was told to go to another uhaul dealer and return it. When I did, Uhaul tried to charge me a phenomenal amount of money for not returning it to the original dealer. The man spent a long while trying to get the charges removed, but couldn't get the last $7.53 removed. He said he would keep trying. I've had problems like this with Uhaul in the past. Your dealers are nice, efficient, helpful, and well-informed, but Uhaul itself has a lot of issues that makes the overall experience difficult. You need to step up your game at home office.
Susan DSvend was hugely helpful and accommodating. Sentry U-Haul & Storage is THE BEST!!
Wendy EEverything was perfect
Susan TSouthport NC owners The Mathiesen's provide excellent customer service. I highly recommend this uhaul location!
Debi GQuick and friendly
Tom JExcellent experience.
Joseph BMy experience with the U-Haul rep was fine. They were pleasant even when busy. However, I did not know I would receive a time sensitive text with photos of the truck that had to be approved by me. By the time I saw the text and responded, it had expired. There was a plate cover inside the bed that was loose. We found out how loose when my son was carrying a box onto the truck, stepped on the plate, and his foot fell through. Thankfully, he was not injured but we had to remove the entire plate so we could push the ramp back under the truck. I don't know if the rep was aware or not. But it was pretty obvious when I stepped on it that it was very loose. I'm surprised that a previous customer did not report it. I've rented from U-Haul many times, so I don't think this experience will keep me from renting again. But this review is just a reminder that the renter is not the only one who needs to observe the condition of the truck.
Kathleen Lnothing, staff is fantastic !
Erich SOwners are the best. Extremely friendly and helpful. Made the whole experience easy. Highly recommended.
John CNothing. Great , friendly service
don mHelpful and knowledgeable. Nice to deal with a person and not the horrible Uhaul app.
SCOTT KGreat experience and friendly and professional staff. Will highly recommend and use them again in the future.
Mark SSven is hands-down the best U-Haul dealer I've worked with, and I rent quire a bit of equipment. Super helpful, very friendly, and an absolute pro at what he does.
MIKE DAnni & Seveh fantastic!!!!!!!
PAULINE KN/A
RAYMOND GThe folks at the Southport NC drop off location were extremely kind and welcoming.
GEORGE FNothing! Experience at this location was phenomenal! Very accommodating! Thanks.
Scott DFriendly, pleasant people who made the rental process simple and efficient. Would definitely rent from them again.
Paul NTruck was is great shape and felt very comfortable driving it. Svend was extremely helpful and enjoyed the experience.
John WThe management of Sentry are very helpful!
JOE DPeople here were great to work with…
Randy WFriendly, welcoming, informative, helpful. Great people!
James SThe Southport facility personnel were both excellent and extremely friendly!! Highly recommend this location!
DOUG W