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BRUCE K
Customer Reviews for Sentry Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Svend and Kate were super friendly and very fast to you out the door!! When you’re done with the rest; go see the best! Sentry Self Storage!!
Mark REmployees were extremely helpful and return went flawlessly
WARREN CMy experience with the staff was excellent. There is nothing I can think of that needs to be improved based upon my experience.
HUGH LThe process of renting a van was easy. It was there at the time chosen to pick it up. It was clean. I don't have any complaints.
DIANN MIt is always a great experience with this franchise.
DARRELL HFriendly and always has a no problem we can do that attitude.
PAUL MI would like to have seen more tie down options in the trailer. There were only the bars with openings for rope. I would have preferred to used ratchet straps or bungees. Also, both of the tires were at 50psi when they should have been at 65. I pumped them up for the trip.
MARK VProfessional and efficient operation. Friendly staff. Excellent customer service.
JAMES AThey are most wonderful to work with and you all are so lucky to have nice people who are smart too.
ERRIN SThis location was great. The online app didn't work and the people I talked to at Uhaul were not helpful at all. Useless. I had to wait for business to open. Don't use uhaul app or ask anyone with uhaul for help
ROBERT RNothing to improve at this location
James HFriendly, personal service, combined with well-maintained vehicles, makes a hard day of moving go much smoother. Highly recommend this U-Haul location. Thanks!
ANTHONY VAwesome Staff.
RODNEY FAwesome experience. The gentleman working was great
DAN WFriendly, efficient service as always!
Amber YAwesome Staff.
RODNEY FHave used the Southport location a couple of times … awesome service … really helpful … woul absolutely recommend to others.
KEITH FSuggest that customers use another rental company
ROBERT RWhen we dropped off the truck;, the store was closed but it was a convenient location.
LARRY ERepeat customer with Sentry UHaul in Southport NC - fantastic for one day local needs as well as the “ big move.”
MARY LNothing, Svend is great!!
KELSIE CGreat customer service! Thank you!!
GIOVANNI MThey were very friendly, professional, and accommodating at this location
PAULA VThe only thing to say to improve would be the van was clean inside, but the windshield had caked on bugs that would not come off with the windshield wipers. Not a big deal though.
JEANIE CI chose this drop-off location because I’ve used them before. My drop-off was after-hours so I didn’t need to interact with anyone. In the past, the site owner has always been GREAT to work with. He’s very friendly with great customer service. His location is always busy but he’s taken time in the past to help me determine what size vehicle I need and given me the best rate possible.
KELSIE CExceptional customer service.
LINDA KGreat customer service
THOMAS FExcellent and professional service. Easy to work with staff.
JAMES AThe manager at the Southport, NC location is excellent. Very helpful, a pleasure to deal with, and an excellent representative of UHaul.
JAMES BVery efficient in/out. Owner very pesonable.
DAVID BVery helpful and personable at both locations.
FRANCIS PVery easy check out. Helpful. Courteous. Friendly. Great location with easy access. Highly recommend this location for OKI and SPT residents.
MASON SI know your suppose to utilize the on line app. For the older customers like myself it would be great to see a office phone # live person to talk to if we had questions
JOSEPH GExceptional customer srrvice
DONALD JExcellent service and friendly staff. Extremely efficient and knowledgeable U-Haul team.
ERIC Kgreat people, great service, very accommodating
DAVID TGreat customer service. Friendly staff.
LINDA KU-Haul was trying to reroute my drop off 15 miles further than I needed to go, Southport location was very nice to accommodate me
JOHN OThe folks at Sentry Self Storage made the transaction very easy. They also understand what customer service is all about.
ROBERT Malls good
PHILIP BThis particular trailer is pretty old. We had problems with the lift door as it’s old and rusted. The interior was dirty and we had to clean it out before we could use it.
ERIC HNo issues
HENRY Sgreat customer service - had to extend my time using the truck and it was no problem bringing back after hours
RODNEY RDrop off was after hours. The drop box for keys and rental agreement was easily accessible.
SHARON MTop notch service.
Jeffery HWe have used this location for all our UHaul needs for the last 25 years. They are the best. I won't go anywhere else.
Matthew ASuper nice people at Sentry Self Storage! Rented two trucks from them and both times were a perfect experience!
STEPHEN MStaff was excellent and the entire process was seamless
James GThe location had what I needed and everyone was helpful and friendly. I will certainly go back.
WILLARD NExcellent customer service, knowledgeable, helpful, and polite. Best U-Haul location we've rented from.
ANTHONY PVery friendly staff.
DANIEL GExcellent, professional and friendly organization. Used this rental location several times, and always delivered to my satisfaction.
JAMES AGreat customer service
rosanna l