I was not informed that to expedite the process I needed to download the u-haul app. That was the beginning of my bad experience with this rental. Checking in and getting the unit took forever. About a year ago I had another u-haul rental that left me stranded on the road. Then I got on this one and it had a check engine light on. During the move I kept thinking it was going to leave me on the side of the road. To me U-haul does not have the best interest in mind when it comes to the peace of mind of their customers. The unit was dirty, the fuel level was low. I have rented many u-hauls in the past they always had full tanks when I got them. Cleaning and fueling the unit is valuable I lost before getting to do my move. Again no peace of mind.Rufino B.
Customer Reviews for Sentry Storage of Ottawa
U-Haul Truck Share 24/7© Location
Ottawa, KS 66067
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not very user friendlyJC A.
Better instructions on check in onlineStefanie W.
There's probably nothing that can be done but I have T-Mobile and this specific location has terrible cell service. Maybe give them a heads up that the checkout process can take up to like, 30 minutes once they're at the location? Other than that it went great.Nathan G.
No moving pads in the truck. No one at the business to talk to.Jennifer C.
Experience overall was good, I was a little upset that I was about to be charged a cleaning fee for the truck when the cab was already dirty when we picked up. I would make sure that the trucks are cleaned each time to avoid that in the future.Naomi S.
Unmanned locationShelly D.
Customer did not leave a comment.DAVID J.
I would probably not rent another vehicle like this again. Going into a location is much easier than doing it through the phone. Before we could get the vehicle was time consuming and having to wait for phone calls to other people took too longjeremiah H.
My truck did not come with all the equipment requested. It was a pain to rundown what we needed. No one wants to refund us anything even though I had to go to a different U-Haul to get the dolly I needed. On top of that I drove extra miles to get the dolly and I was charged for those miles as well. Terrible experience!Gabriel G.
It takes a long time to get everything done online and especially when you are picking up in the evening in the dark there wasn't much lighting to check over the outside of the vehicle for scratches and dents.Megan B.
Customer did not leave a comment.debbie B.
Gentleman was awesome and met me on my schedule late at night as I was in town from Florida for less than 12 hours. Very very cool!!Marcellena L. | Reservation
Need discount for renting another truck within 2 weeks.Tammy H.
Had no furniture pads and had to drive to Baldwin to get them.Matthew S.
Customer did not leave a comment.Dorothy A.
Great serviceKodithuwakku I. | Reservation