Customer Reviews for Service Mobile MANU
(U-Haul Neighborhood Dealer)

Rating:

5.0

I booked to get a pick up location close to me. It was not respected as I had to go 35 minutes instead of 10 minutes from my residence. Not happy with that.

Rating:

5.0

Gentleman serving me was excellent

Rating:

5.0

This U-Haul location, Val-des Monts Québec, is excellent. My 4th time renting a cube van in 3 years (I help people). Friendly, helpful service. Takes the time to answer questions (and knows answers...). Trucks and accessories are clean and in good working order. Have rented elsewhere in the past. This the place now!

Rating:

2.0

There was no one at the location when I arrived, therefore I cannot judge the personnel qualifications. However the parking lot was full of mud and there was barely a place where I could fit in the truck. This place looks like a scrap yard.

Rating:

4.0

Parking lot was very crowded with random vehicles and it was hard to navigate.

Rating:

1.0

Premièrement, on a changé ma location la veille de la date prévue. La remorque n'étant pas disponible à l'endroit que j'avais demandé, j'ai du me rendre à 45 minutes de chez moi pour récupérer la remorque. Le matin même, à mon arrivée à l'heure du r-v, il n'y avait personne sur place pour me permettre de récupérer la remorque. J'ai appelé Uhaul et la seule solution qu'on pouvait m'offrir était de me rendre à un autre 45 minutes supplémentaire de route pour récupérer une autre remorque. J'ai expliqué que j'avais rendez-vous pour récupérer les meubles à mettre dans la remorque donc que ce n'était pas possible d'ajouter encore un délai supplémentaire. J'ai décidé d'attendre. La personne au bout du fil m'a proposer de me transférer aux plaintes du service à la clientèle, l'appel a coupé au moment de vérifier mes coordonnées. On ne m'a jamais rappeler. La personne est arrivée 60 minutes en retard au rendez-vous sans s'excuser pour les désagréments et les problèmes que son retard a causé.

Rating:

3.0

As a member of the Canadian Armed Forces (CAF) I was not offered a military rate for my rental.

Rating:

5.0

The owner was kind, polite and extremely helpful. In fairness to him, U-Haul changed my booking to his location the night before (Sunday night) so he didn't have much notice. The trailer was covered in snow and frozen into the ground. The straps were all frozen solid and it took me more than 30 minutes to secure the car onto the trailer because of that. I had to stop at a garage that had hot water in order to get everything thawed and properly secured.

Rating:

1.0

Was late to pickup, wasnt going to mention anything but then he overcharged me for gas. vehicle was at1/8 full, i spent 40$ filling it up and then got charged at return 30$ for gas fee because he claimed it was 1/4 full. I didnt review the contract when i picked it up, so i didnt notice that there was very much NOT 1/4 of a tank. even at that i left the tank at 1/4 but still got charged. Very upset.

Rating:

1.0

On m a dit au telephone le prix pour le trajet sera de 186$+ 5$de frais d environnement. Un total 191$ et on m a facturé 269$, c est de l arnaque et je vaus faire une reclamation a l agence de protection de consommateur

Rating:

4.0

Fix the whippers in the truck.

Rating:

5.0

Berry Good We nead you

Rating:

5.0

Great service, moved and hooked up the trailer for me! Answered alot of other questions too.

Rating:

5.0

Excellent all the way. Zero disappointment. Appreciated. Manuel went out of his way to please us.

Rating:

5.0

Très bien service merci beaucoup.

Rating:

2.0

Better signage indicating the entrance and that it is a u haul location. Paving the lot. Making more space for u haul vehicles, or maybe putting up signs indicating which spots are for u haul (there were several cars parked and only a single spot left that I could leave the truck).

Rating:

5.0

Bon service, merci

Rating:

1.0

Je n ai presque pas eu de services en français Je devais attendre très longtemps en ligne et souvent je devais être encore transféré et attendre encore C est arrivé deux fois où mes réservations m’n avaient pas été bien indiqué J’ai dû aller chercher le camion à cinquante minutes de chez moi avec un petit dédommagement de 50$, le prix que ça m à coutée en essence pour mon véhicule

Rating:

5.0

Très bon service, mon expérience c'est très bien déroulé ainsi que mon déménagement.

Rating:

5.0

Très bien servie et très bon accueil et très bonne remorque merci

Rating:

3.0

Perhaps having a wider selection of vehicles would be nice.

Rating:

5.0

Not much ... Fully met my needs

Rating:

5.0

A1, I was late to arrive and they waited for me few minutes after their business hours for me to pick up the trailer. Awesome client service!

Rating:

5.0

Excellent service merci 👍🏻

Rating:

1.0

Don’t cancel last minute, and have the rep actually show up on time. I want a refund.

Rating:

5.0

Everiting was perfect

Rating:

5.0

Je n’ai pas vraiment de commentaire le service a eté excellent. Merci.

Rating:

5.0

The service was excellente. Trailer was ready and waiting.

Rating:

1.0

Get someone that knows what he is doing was quoted $150 for 16foot to drop off in Ottawa I reserved a 16 foot on Monday for Friday when I got there he said he only had a 20said I had to pay extra and if I left it in Ottawa it would be $285 what choice did I have and that was his attitude. He called his manager no discount but if I brought the truck back to st pierre it would be $150 so no choice I brought I’ve truck back I received my bill $150 but me credit card was charged $189 Terrible service I’ve rented from you in the past but I won’t in the future

Rating:

2.0

Le prix est vraiment plus cher que ce qui est affiché sur leur site internet. Pour le retour de la remorque, j’ai mentionné au Monsieur où j’ai pris possession de la remorque, l’endroit ou je voulais la laisser a mon retour et il n’ a pas inscrit la bonne place j’avais 40 minutes de plus a faire de route pour le rapporter alors qu’il a un point de retour a 5 minutes de chez moi! Je lui avais portant mentionné c’était où. Heureusement que lorsque j’ai appelé un autre représentant ( Rock ) et bien il a pu m’arranger quelque chose pour que je puisse laisser la remorque a 5 minutes de chez moi sans avoir de frais de surplus. Je le remercie énormément pour votre bon service! Je dirais que les prix sur votre site lorsqu’on fait la réservation est à revoir.. j’ai même pris moin de temps que ce que j’avais dit que sa me prendrais.

Rating:

5.0

Excellent rental experience.

Rating:

4.0

Excellent service in both languages. Very good customer service.

Rating:

5.0

Nothing all was good

Rating:

5.0

Everything was just great!

Rating:

2.0

The trailer was coverred into snow even if it was reserve 4 days bafore.. The person in charge ask us to pull it out of the snow with our truck. We had to wait 25 minutes there since nothing was ready. We even had to clean the top of the trailer from the snow ourself because it was dangerous. After the movibg i had to call the person in charge since no one was at the uhaul location when we came back with the trailer. He told us to "just leave the trailer there", i had to ask him to come to his location for the paiement because he had my credit card number and i didnt even know how much he was gonna charge. He was rude on the phone with me but was calmer when he arrived there. Not my first time with uhaul, but my worst experience so far, i wont go there next time and wont recommend this place for sure. Really disappointed.

Rating:

5.0

To have belt attachement un thé truck.

Rating:

2.0

The pick up location was 45 minutes in car from my home. But the good part : we are be able to rent it 2 days. Thanks!

Rating:

5.0

Improve the web site .

Rating:

1.0

It is a mud lot that I can not even foot on the floor unless I am prepare to work at the construction site. It is soft mud and wet. Poor internet service that was require for technical data input and information. No rest room to borrow absolutely feel like I am asking for uban service in the middle of the forest or in the woods.

Rating:

3.0

Have available trucks closer to preferred pick-up locations. Not 80 Km away. Very poor customer service & solution creation/abilities.