Ensure the rental IS available when and where I reserve it. I had to drive 4 hours away to get a rental the day prior, as the actual was only available 3 hours after my reservation time.Marc L.
Customer Reviews for Shadicks Sporting Goods & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I pulled into the parking lot and the lady came out of the store and showed me where to put the trailer. I was shocked to have her come out as soon as I drove in the property - it was like she was waiting for me. She was very helpful, friendly and personable.Christopher K.
Reserved online using credit card. When someone arrived to pick up, they couldn't find my card info. Appliance dolly was not on truck, had to return to pick up. Had the incorrect return location. Tried to resolve with Shadicks and she said it was taken care. The email I received for check-in still had the incorrect drop-off location. Called the 1-888 # and they were helpful and able to resolve.Sue R.
Customer did not leave a comment.Evelyn W.
Customer did not leave a comment.tom T.
Customer did not leave a comment.Jolene J.
Customer did not leave a comment.robert P.
Maybe better computer system. Otherwise really good people.Patrick K.
Questioned the extra mileage calculationsDaniel E.
Customer did not leave a comment.KIRK F.
Great people to work with.Steven T.
Customer did not leave a comment.Amy B.
Customer did not leave a comment.barb W.
Customer did not leave a comment.MELISSA M.
Everything went as planned and expected. I have nothing but praise for the staff that handled my experience. The vehicle did everything we required of it and no issues were encountered.Delwin C.
It's a hardware store and they haven't a clue on how to work the UHAUL program. I paid cash so a $100 deposit was made and was to be paid back to me upon checking in the truck. they refused to give it to me, stating that I would need to collect the deposit back from the point of orign 300 miles south.Troy N.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Rich E.
I recieved notice 18 hours prior to pick up that I had to drive 90 miles to get the truck from a different location. I had to find a rude there. Not cool.Kenneth T.
The drop off was only a few miles away! That's how you run your an operation!Bradley G.
Customer did not leave a comment.Heather T.
Don't charge them for days of use that there not using it. No reason a trailer costed $250 for 22 hours of use. They advertise 29.95 for 24 hours. How did they get 250 when they advertise a complete different price. I will NEVER recommend Uhaul to anybody until they fix that problem.JOHN O.
Very rough riding need air seatsDuane L.
Customer did not leave a comment.DON P.
Customer did not leave a comment.john L.
Customer did not leave a comment.Emily W.
Customer did not leave a comment.JOHN S.
picked it up in bloomer wi, the paper work said it had 3/4 of a tank of gas. it was more like 1/4! i dropped it off in barron wi with about 7/8 of a tank. still charged for extra milage. (was only 4 miles) so ended up donating over 1/2 tank of gasNicholas B.
Customer did not leave a comment.gary W.
Staff was friendly and incredibly helpful ... a great experience from start to finish , will definitely use againangelica J.
It wasn't a convenient location for us to travel to get a trailer. We had to drive 150 miles in order to get our rental trailer. This isn't the locations fault but a flaw in the UHaul registration process and contact with customers.James R.
Nothing great service both locationsSUZANNE D.
The truck was full of bugs, dog hair on the seat, the floor was dirty and garbage.Dawn M.
They were very pleasant and caring.SUZANNE D.
It was farther away than anticipatedStuart B.
Customer did not leave a comment.Marilynn A.
They were fabulous, we were in a pinch because the other location cancelled my reservation, yes we were a little late but we couldn't get ahold of anyone. Bloomer location took care of us immediately!!Cathy C.
Customer did not leave a comment.Joy C.
Customer did not leave a comment.John S.
I still show a charge for the deposit on my credit card they still have not corrected it.mike M.
Customer did not leave a comment.Dave N.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.David D.
Your national customer service is terrible. Someone called me at just after 7 AM - which I did not answer because I don't take non-emergency calls at that hour. Her voicemail was impossible to glean her name from. She switched my pick up to a town 15 miles away without my consent and then messed up my pick up time- changing it to 7 am instead of 11:30 am. I called your 800 number and was on hold for over ten minutes. So I called Shaddick's directly and fortunately they fixed my reservation.Nancy E F.
Customer did not leave a comment.Shaun F.
Matt made my return very easy and got me on my way fast....lloyd R.
When someone asks for a specific location, then have the damn uhaul ready at that location. Do not tell customers their uhaul will be ready 30 miles away from their desired location. For a company that has been doing this for such a long time, that is just plain laziness and a failure to plan. To us it felt like you did not give a damn about customers. Plenty of notice was given and there were no CLEAR, easy to read, instructions stating that uhaul can change the pick up location. DO BETTER UHAUL!!!!Jerry F.
Customer did not leave a comment.John B.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Shawne J.
I got double charged and I rent a lot of uhaul and never never have I been asked the questions I was or had myself and my car and license plate photographed.... I want my refund Kirk GustumKirk G.
Customer did not leave a comment.MOSES D.
When I ordered the trailer, I chose a location close to me. I got an alert saying the item wasn't there and now had to drive out of my to a rural city. When I got there, there was an elderly woman smoking a cigarette. So it already set a bad tone. I mentioned that I had paid for service to help hook up the trailer and car. Of course, this did not show up anywhere on my paperwork. Whoever took my order over the phone didn't do their job or just fed me false information and/or did not properly document my request for help. I called customer service and after an extended wait time, got a jerk of a man who said there was nothing he could do. So not only did my location get changed but now there were no other options for me. Also, when I called in a got a gal who seemed to want to help me, after waiting for quite a while, the phone picked up and I got someone new. I now had to tell the whole story all over again and he could not have cared less but did have an answer for me: there's nothing we can do, except send you a video to learn how to do it. This is precisely why I ordered hook up service. Everything was suddenly my problem and I'm the one having to figure out the solution. She didn't know how to do hook up and load the car. Fortunately, one of the locals came into the store and helped. We hooked it up, went to put down the ramps and one of them stuck. So we unhitched the trailer and I drove to the only other remaining trailer they had. I climbed in and out of my vehicle three times because I didn't know, and clearly neither did she, that the sides of the trailer come down for easy entry and exiting of the vehicle. I only learned this when I dropped off the trailer and the guys wondered what I was doing. That would have been really valuable information when I picked up the. While and struggled to load it since the service I wanted anyway wasn't recorded not available now, despite specifically asking for it when I called. I hated this entire experience with Uhaul.sean V.
Customer did not leave a comment.Wendy L.
Customer did not leave a comment.Shaun F.
Customer did not leave a comment.ERICA S.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Steve C.
Didn't advise the cost, just took my credit card. Didn't advise me to pay attention to how much I fill the gas because I wouldn't be reimbursed. Wasted 50$.Abagail S.
Customer did not leave a comment.Brenda K.
Shadick's C-Store has everything ready for us and made it a very easy process. The uhaul was very clean!Richelle S.
The pick up location was great but it took almost an hour to pick up due to the uhaul website freezing and the poor gal had to wait forever to get someone from support on the phone. I also had trouble with the online check in system freezing. You need a better website.Gabriel G.
Customer did not leave a comment.ERICA E.
Super Great Service!Mark H.
Incorrect drop off location, never actually gave me the discount. Tried telling me it was more that had originally purchased. Lost 3 hours of daylight to go get a truck in the wrong location. Very poor service, this has multiple times now. Will never be using uhaul again.Grant A.
Super Great Service!Mark H.
Customer did not leave a comment.tatti G.
Customer did not leave a comment.Nancy F.
Customer did not leave a comment.lynne C.
Customer did not leave a comment.dana S.
Had to drive 30 minutes to go get the truck where I reversed the truck. The gas meter was lower than what the customer service representative wrote on the paperwork. Called customer service and don't really feel like they were too polite.joe V.
They were very helpful in getting rid of the fuel charge since I was unsure how much fuel the truck started with considering it was not the one on my contract. They were friendly and welcoming.Tanner G.
I was overcharged when picking up my uhaul truck. Was not charged the same price as the online reservation!Aaron P.
Insurance cost too high . It should be more avoidable to all !Pat S.
Customer did not leave a comment.Bob R.
Great staff and great experienceSteven C.
The staff was very friendly and helpful with our questions that lead to our decision to go ahead with getting the trailer. We are moving and out of a horrible rainy day, this was the best decision all day.RANDALL B.
Customer did not leave a comment.donald N.
Customer did not leave a comment.David S.
Customer did not leave a comment.Stan J.
Truck needs some maintenance done. The pick up location is wonderful, always willing to help. We also got double charged for our mileage overage!!! ??Alicia G.
Amazing team and customer service!!!Ashok D.
Vehicle is pretty new and rode and drove nice. Also was happy with the amount of fuel it used.Dave J.
The cord for the lights ended up dragging and we had to replace them. Otherwise. Great experience. thank youroxanne K.
Customer did not leave a comment.Ryan R.
I can't think of a thing. Jan, at Shadicks, was so organized and knew what was needed.becky Y.
Customer did not leave a comment.Wieska H.
Trailer wiring was broken. No trailer lights.Shane A.
Customer did not leave a comment.Denise S.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Eugene F.
Customer did not leave a comment.randy M.
Customer did not leave a comment.Vern M.
Everything went well.James T.
Tech stated he would hook it up for me. I got down the road and realized he had not tightened the trailer down onto the ball just in time for it to pop off! When they showed up he stated "yeah, I kind of thought I may have forgotten to tighten it down."Simone A.
Have a proper computer system and employees that have more then a 5th grade education. Signed-----Mr. Unhappyjack G.