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Alan F
Customer Reviews for Shadicks Sporting Goods & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service very, clean business.
Dennis FVery good experience thanks for letting me rent from U-haul
zack bNo complaints about the drop off location
Angela TJan and her team are pleasant, knowledgeable and helpful!
Nancy ENa
cathy wYa done good
Terry RCheck engine light was on
cathy wGirl took forever on her lil ipad, had to start over on computer. Couldn't print out contact so I never signed for anything
tammy jThe tires on the truck were nearly bald. Couldn't get traction on slippery surfaces.
James WTook to long to get checked in and the ramp on the passenger side sled out on the ground.
Jimmy EThe lady that helped me was very kind n helpful
Anne TThe reservation agreement was entered for 2 days versus 1 day so that needed to be changed and the bill rewritten. The employee at the store had a hard time getting the proper documents printed and after 45 minutes he printed a general form for me to sign and we were finally able to leave. He also had to check out customers. Pickup times should be reserved when there at least 2 people in the store. The truck we were assigned had only 1/4 tank of gas.!!!!! The policy for fuel tank gauge should be a full tank at pickup and when returned. Trying to figure out a 1/4 tank was stressful, plus I had to fill the tank before leaving. It also is difficult to figure out how much gas is needed and the customer could easily put in more gas than needed and overpay. If the estimate is too low, the customer might have to make an additional stop at a gas station .. I had hired workers and the paperwork process ( also the hardware employee had to take care of customers) added another hour of labor.
Paula Hthis location made our experience a great one
Dan WEnsure the rental IS available when and where I reserve it. I had to drive 4 hours away to get a rental the day prior, as the actual was only available 3 hours after my reservation time.
Marc LI pulled into the parking lot and the lady came out of the store and showed me where to put the trailer. I was shocked to have her come out as soon as I drove in the property - it was like she was waiting for me. She was very helpful, friendly and personable.
Christopher KReserved online using credit card. When someone arrived to pick up, they couldn't find my card info. Appliance dolly was not on truck, had to return to pick up. Had the incorrect return location. Tried to resolve with Shadicks and she said it was taken care. The email I received for check-in still had the incorrect drop-off location. Called the 1-888 # and they were helpful and able to resolve.
Sue RMaybe better computer system. Otherwise really good people.
Patrick KQuestioned the extra mileage calculations
Daniel EGreat people to work with.
Steven TEverything went as planned and expected. I have nothing but praise for the staff that handled my experience. The vehicle did everything we required of it and no issues were encountered.
Delwin CIt's a hardware store and they haven't a clue on how to work the UHAUL program. I paid cash so a $100 deposit was made and was to be paid back to me upon checking in the truck. they refused to give it to me, stating that I would need to collect the deposit back from the point of orign 300 miles south.
Troy NI recieved notice 18 hours prior to pick up that I had to drive 90 miles to get the truck from a different location. I had to find a rude there. Not cool.
Kenneth TThe drop off was only a few miles away! That’s how you run your an operation!
Bradley GDon’t charge them for days of use that there not using it. No reason a trailer costed $250 for 22 hours of use. They advertise 29.95 for 24 hours. How did they get 250 when they advertise a complete different price. I will NEVER recommend Uhaul to anybody until they fix that problem.
JOHN OVery rough riding need air seats
Duane Lpicked it up in bloomer wi, the paper work said it had 3/4 of a tank of gas. it was more like 1/4! i dropped it off in barron wi with about 7/8 of a tank. still charged for extra milage. (was only 4 miles) so ended up donating over 1/2 tank of gas
Nicholas BStaff was friendly and incredibly helpful ... a great experience from start to finish , will definitely use again
angelica jIt wasn’t a convenient location for us to travel to get a trailer. We had to drive 150 miles in order to get our rental trailer. This isn’t the locations fault but a flaw in the UHaul registration process and contact with customers.
James RNothing great service both locations
SUZANNE DThe truck was full of bugs, dog hair on the seat, the floor was dirty and garbage.
Dawn MThey were very pleasant and caring.
SUZANNE DIt was farther away than anticipated
Stuart BThey were fabulous, we were in a pinch because the other location cancelled my reservation, yes we were a little late but we couldn’t get ahold of anyone. Bloomer location took care of us immediately!!
Cathy CI still show a charge for the deposit on my credit card they still have not corrected it.
mike mYour national customer service is terrible. Someone called me at just after 7 AM - which I did not answer because I don’t take non-emergency calls at that hour. Her voicemail was impossible to glean her name from. She switched my pick up to a town 15 miles away without my consent and then messed up my pick up time- changing it to 7 am instead of 11:30 am. I called your 800 number and was on hold for over ten minutes. So I called Shaddick’s directly and fortunately they fixed my reservation.
Nancy EMatt made my return very easy and got me on my way fast....
lloyd rWhen someone asks for a specific location, then have the damn uhaul ready at that location. Do not tell customers their uhaul will be ready 30 miles away from their desired location. For a company that has been doing this for such a long time, that is just plain laziness and a failure to plan. To us it felt like you did not give a damn about customers. Plenty of notice was given and there were no CLEAR, easy to read, instructions stating that uhaul can change the pick up location. DO BETTER UHAUL!!!!
Jerry fNone
jeffery lI got double charged and I rent a lot of uhaul and never never have I been asked the questions I was or had myself and my car and license plate photographed.... I want my refund Kirk Gustum
Kirk GWhen I ordered the trailer, I chose a location close to me. I got an alert saying the item wasn’t there and now had to drive out of my to a rural city. When I got there, there was an elderly woman smoking a cigarette. So it already set a bad tone. I mentioned that I had paid for service to help hook up the trailer and car. Of course, this did not show up anywhere on my paperwork. Whoever took my order over the phone didn’t do their job or just fed me false information and/or did not properly document my request for help. I called customer service and after an extended wait time, got a jerk of a man who said there was nothing he could do. So not only did my location get changed but now there were no other options for me. Also, when I called in a got a gal who seemed to want to help me, after waiting for quite a while, the phone picked up and I got someone new. I now had to tell the whole story all over again and he could not have cared less but did have an answer for me: there’s nothing we can do, except send you a video to learn how to do it. This is precisely why I ordered hook up service. Everything was suddenly my problem and I’m the one having to figure out the solution. She didn’t know how to do hook up and load the car. Fortunately, one of the locals came into the store and helped. We hooked it up, went to put down the ramps and one of them stuck. So we unhitched the trailer and I drove to the only other remaining trailer they had. I climbed in and out of my vehicle three times because I didn’t know, and clearly neither did she, that the sides of the trailer come down for easy entry and exiting of the vehicle. I only learned this when I dropped off the trailer and the guys wondered what I was doing. That would have been really valuable information when I picked up the. While and struggled to load it since the service I wanted anyway wasn’t recorded not available now, despite specifically asking for it when I called. I hated this entire experience with Uhaul.
sean vDidn’t advise the cost, just took my credit card. Didn’t advise me to pay attention to how much I fill the gas because I wouldn’t be reimbursed. Wasted 50$.
Abagail SShadick’s C-Store has everything ready for us and made it a very easy process. The uhaul was very clean!
Richelle SThe pick up location was great but it took almost an hour to pick up due to the uhaul website freezing and the poor gal had to wait forever to get someone from support on the phone. I also had trouble with the online check in system freezing. You need a better website.
Gabriel GSuper Great Service!
Mark HIncorrect drop off location, never actually gave me the discount. Tried telling me it was more that had originally purchased. Lost 3 hours of daylight to go get a truck in the wrong location. Very poor service, this has multiple times now. Will never be using uhaul again.
Grant ASuper Great Service!
Mark H