Customer did not leave a comment.
JEFFREY P
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
when I set up to pickup the trailer, it was to be picked up in Hutchinson, NOT in Shakopee. That added 3hrs extra time to my 8+ hr trip and more gas that was burnt.
NEAL RGreat location. Wonderful staff.
Peter RLove the customer service at Shakopee. This guy is the ultimate. My app didn't work, he helped as always. They are the best!!
Irene PThis was a fantastic location. There were very helpful friendly people located inside the building at the desk. Drop off instructions were very clear. The drop off was a great experience.
Alison LSuper friendly, well organized and very easy process!
RYAN VThis rental site had everything ready to go, with staff that was helpful and answered all questions. A bonus was a dog named Tucker that was an excelllent greeter.
ronALD aThe crew at Shakopee Mini Storage made everything about renting a truck go as smoothly as possible. Staff are friendly and knowledgeable. I would definitely rent from this location again over others in the area because of how good they are.
DANIEL SIncredibly helpful guide and assisted as needed and kind.
LANCE RBest customer service with a rental that I have ever had (and I’m old). Friendly service, owner hooked up everything for me and would not even have me move to the drop off yard - he said his guys would move it. Simply outstanding!
BRADLEY Wthe gas tank was not full and between the lines. it is difficult to fill up to the exact the same level without overfilling it. Even though I put an extra 2 gallons (12 gallons for 76 miles just to be safe), I was still charged for 2.70 gallons extra ($4.50) - interestingly, how the 2.70 gallons was calculated as there are no detailed lines on the fuel gauge? Anyway - I was refunded the money, but that caused an extra phone call and being on hold....
YOSYF SI like the dog.
RICHARD OService was great, staff was very friendly and helpful. Decent prices.
JOHN TThey're closed most of the weekend so I had to drop off the vehicle myself. Didn't know they would be closed. The signage was helpful and useful though.
COLE PQuick and easy.
William VFriendly and helpful reception and service
HAROLD SChristine quoted me $20 a day for the extra days… the bill states it is $40. Just curious? Other wise she was very accommodating!
sue sAlways professional and plenty of trucks to rent. Make sure to inspect the truck and equipment before you leave the lot, send your photos on their easy-to-use site and MAKE SURE THE DOOR IT LATCHED SECURE!!! Some bumps in the road can jar a door open - thankfully our truck was not filled, yet. Close call.
JONATHAN EPeople where very pleasant, upbeat and helpful. Timely in answering my phone question. Simple and smooth process from registration, hook up of the trailer and return.
SHELDON AGreat service. family is wonderful to deal with. take care of all my needs.
BRET BThey were awesome!
DUSTIN BThe Shakopee location has excellent customer service, as they were very helpful, prompt and courteous.
Todd MExperience could not be improved on. Pick up and return went very well.
STEVEN DSecond time renting from this location and the items were not in the truck - this time furniture pads and furniture dolly were not in the truck. Marked during check out they were not available and yet was still charged for them.
MICHAEL RMy experience at this location was awesome. Shoutout to the team there
DIEGO EGreat job.
George NThis team is always friendly and helpful.
JOHN RBest location I have rented from.
BRIAN ISuper friendly and helpful. Great people there.
PETER KThe cargo van that I was provided was not clean at time of pickup.
BRIAN KRented a 20' box truck twice within a week. The first one had a loose dolly in the back that slammed around inside the box all the way to the site. I was also charged a predatory fee because I underestimated the amount of fuel to put into the tank after use. How would I know? You don't provide the fuel consumption rate anywhere. Both times I rented a $15 insurance fee was added on without my consent.
RICHARD OEasy return. Thank you
TED KIt was all great! No reccomendations at all.
Carrie GI have rented trailers from this location several times. Everytime has been a 5 star experience and I would give 10 stars if I could for my most recent. I rented a 6X12 trailer and went to pick up but I was by myself and could not get on my hitch due to the weight. The front counter employees were quick to respond and brought me a jack to lift up trailer to hitch. I will be renting from this location anytime I need to rent a trailer. Thank you both again!!
ROBERT LI would like to know why I’m being charged for the previous person not cleaning the truck out when I did clean the truck out so please somebody call me back with my $25 because I shouldn’t be charged for something that the previous one didn’t do when I did clean the truck out720298313
STEVEN SADDED WIFI TO THE PARKING LOT. stood out there for 20 plus minutes for both pick up and drop off. Pictures were not loading through the app. had to tuen off and start the truck about 4 times to keep taking a picture. Then they charged me 46 extra dollars for gas filled up because they claimed it was slightly under 1/4 tank.
Hannah LGreat service
DAVID CI have rented there multiple times. Customer service is hit or miss. Sometimes rude. I only rent there because the location is convenient.
KEITH CStaff are always kind and friendly. I love going to this location for pick up U-Haul equipment. This is my top rated location.
ANDREW Ethe mini storage facility had large numbers of both trucks and trailers so there was nowhere to leave equipment after hours except in an area signs indicated I should not.
Christopher CAll about ease… got in and out with zero hang ups. Just rented a trailer, but it was a great experience.
CORY B1. update your website with times that are actually available for picking up uhaul. not times that rental location is closed 2. have someone available to help unhook very heavy uhaul from hitch of vehicle. 3. people were kind ~ the systems in place at this location make it difficult for me to rate it any higher than a frustrating experience 4. the uhaul worked well for us
ANNE HI rent same trailer 2 x per year for last 5 years. Always NO hitch or surprises
LEE GNothing leaps to mind. The folks at the rental agency in Shakopee were very pleasant. The truck, with about 22k miles performed very well.
JEFFREY HChristine was very helpful.
KEVIN LExcellent service
GHALEB AGreat Experience, fast and accurate. Customer service Rep was awesome. Professional and simple.
WILLIAM UThis location doesn't accept / issue credit for un-used packing boxes
JAMES RAll good too.
Leon Wit’s expensive! my bill went from $120 to $222 after retuning it???
Martin M