Difficult to get one way rental
Eugene K.
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Uhaul location. The staff couldn't be better. Thanks again!
Paul T.The pickup of the truck was easy and very well streamlined. The office staff was extremely helpful. Overall great experience.
Mathew J.No changes needed. My rental was great!
Dan H.This is our third experience with the Shakopee location. All have been great! Staff has been incredibly helpful.
Glen S.Wonderful service. Helped hook up trailer and service was fast because they had a online early check in service. This was very smooth. Allowed all paperwork to be completed prior to arrival. No waiting while person has to hand enter everything into computer. Very happy with my experience
Brian D.Extremely friendly and helpful staff! If we ever have moving needs we will use this location again.
Jessica L.easy to pull in and put the key away.
Garrett M.The people at this location were wonderful and very helpful. The equipment was clean. However, the truck tires were very bald which was concerning.
Marissa P.It was not explained to me that pulling a trailer would pull gas from the car. I had to fill up 2 full tanks of gas just from pulling the trailer behind my car.
REBECCA R.Thank you to the folks in each end for being courteous and professional. It was a long trip from St. Paul to San Diego and we had a great journey!
Joseph Z.Staff was very friendly and efficient. Moving can be very stressful so it was nice to rent from a company who made this process very easy. Location is very convenient.
Danielle C.They didn't help me hook up the trailer until I was almost finished and even then, it was a staff member who happened to see me. The self return site was also down when I went to return it so I called and left a voicemail, but no one called me back.
Andrea H.Friendly good service in and out quick.
Jeffrey H.The web app did not work on Firefox. The pictures would not upload. I would not do remote pickup again
Alexander T.Super professional and easy to do business with.
JEFFREY H.I was charged an additional $25 because a couple of blankets weren't folded. The truck was left in the same condition, gassed up, and returned on time. But because a couple blankets had to be folded by the staff I was charged $25. I didn't even use an entire bag that was unopened. I will not be using this uhaul facility in the future.
Ryan S.The way service is handled at this location is the best. When we picked the truck up The customer service lady on the phone was very good at explaining the pick up process. She was very helpful. Great job.
john R.The truck we rented was clean but it did have an odor like cigarette smoke. Other than that great facility! Customer service was good too.
JACQULYN H.very friendly, easy to check out and check in equipment. Equipment inventory is huge...never had inventory NOT available.
Tarvin R.Very friendly and helpful employees.
Julie M.I had a appointment scheduled to pick up my truck at noon. There was nobody at the office. And when I called the number on the door, no one answered. Finally a man on a bobcat drove into the lot and assisted me and another person that was waiting The truck ran like the transmission needed work. It took a lot to switch gears.
REBECCA S.Dry friendly staff
CONNIE K.The biggest issue was that they put one address on the contract but when you get there they have a sign saying to return trailers to a different lot that is fenced in Nextdoor. This is a busy 4 lane 55mph road that we had to back a trailer onto just to get to the 2nd location. Would have been nice to know those special instructions when we received the drop off information.
Dawn L.Don't make them sit outside the building to conduct business. It's March in Minnesota!
Ernest B.excellent service!
DESTINI L.Great friendly service
ERNEST M.Good customer service
SHERI T.Great facility and people at this location
CRAIG R.The truck I used I had a driver side door that wouldn't shut completely. But this is the second time I've used Shakopee U-Haul in the first time was great so… All in all a good place to go to
DAVID R.Employees are very nice and helpful. I have had top notch service at this location and will return.
Sean P.Good
Thiem O.The door on the trailer was broken.
Benjamin M.a little faster service at check in
Robert L.Easy drop off and nice people there.
Tony L.Make sure my trailer hitch pin is secure. Lost the trailer pin on I694 N. I feel I did a hell of a job slowing the trailer using the safety chains and no damage to car or trailer. I did appreciate a pretty fast response from your people to get me back on the road. Other than this herrowing incident your uhaul dealership is top notch.
BRIAN S.Good communication, good service The only problem was that i was informed a drop off day but not a time. So unfortunatley we were charged an extra day for being late.
MICHAEL K.Everything was great! The gentlemen that helped me attach the trailer was awesome as well! I regret to say I have forgotten his name. Woman at the front desk was great too!
BRONSON W.My complaint is with UHaul not this drop off location. We drove around for 2 1/2 hours looking for a location to return this trailer to due to the fact 2 locations would not accept it. The 2 locations in Chaska do not accepts open trailers. When we rented the trailer the Pine River location should have given us that info!!! Your customer service needs some serious help!!! We were on the phone for 45 mins trying to find out what location was available to us for drop off. I was even told I had to return it to the pine river location!!! Not a pleasant experience at all!!
Terry M.I've been going there all the time good service I recommend it to everybody neither U-Haul
Ghaleb A.It is convenient and rent a lot from these guys however the one before this we rented and back door stuck had to pry it open and was a nightmare had to stand in the freezing cold with items I could not get in the trailer. Asked for some type of refund and they said NO. Not good customer service!
ELIZABETH N.The easiest rental experiences I have ever had.
Kevin L.Looked ok but had a snag with checkout. Place remained closed til the 6th.
Matthew B.Owner was super helpful.
Ryan N.Had to stand outside and talk through an open window. Felt uncomfortable doing that. I had more then one charges from the business. I am wondering if it is a mistake.
DIANN M.no need to improve
ronald K.Provide a warm waiting area for customers; otherwise, great job!
Henry S.Great people at Shakopee u-haul, friendly and helpful. The truck, however, was the worst one I've ever rented - and I've rented dozens. Everything was loose and rattled, the ramp was very difficult to move, weather stripping was missing around the drivers door - all evidence of the 166k miles on the truck. That would have been forgiveable, but not the exhaust leaking into the cab (especially bad when idling at a stop light), the plastic panel that kept coming loose by the drivers feet, risking interference with driving, and the engine warning light that came on 10 miles out from returning the truck. That truck is unsafe and should be repaired or retired.
Joseph M.Great experience all the way around! Thanks, Shakopee Mini Storage. Great folks!
Donna D.Ana was great and very helpful! They closed early on the day of pick up but accommodated me and walked me through the process!
Whitney S.I had the best customer service I have ever received from UHaul and I was about to write off any Uhaul ever again because of the poor service I had in Bloomington and Burnsville. Way to go Shakopee. You rocked.
Debra I.Service • Overall good service. • The individual who helped to hook up the trailer was very helpful and professional Equipment Pick up. • Could be better. Had to make several calls to pick up the equipment • Once connection was made, the process went smooth Drop Off • No issues with the equipment drop off process
David F.