Nothing, very nice staff!!
MARK S
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and v helpful Staff . This was our first time and they walked thru every detail. Thank you
MURALIDHARAN JI did an afterhours drop-off of my trailer, so I had no direct contact with the personnel at the location. It was 9:30 pm and dark, so I initially pulled into the main entrance, which once I had entered indicated that it was for trucks only, and that trailers needed to be dropped off in a separate lot next door. There was no place to turn around so it took me 15 minutes of monkeying around to turn around to leave due to the tight quarters and poor lighting. Once I got to the adjacent lot, I had to be very careful unhitching the trailer from my vehicle because the drop-off location sloped back toward my vehicle, so the trailer tried to roll forward as soon as I uncoupled it. I didn't see the stuff about taking a picture of the unit to confirm the return until I had left and returned to my son's house and I wasn't about to go back again and do that. The next morning, I got a text from U-Haul asking me when I expected to drop it off, and it didn't give me the option of saying I already had, so I chose the earliest option listed and said 8:00 am Feb. 16. Apparently this was OK because I received a receipt for its return. There needs to be better lighting and signage at the drop-off location for afterhours returns to avoid confusion and make unhitching safer. Nonetheless, I was very pleased with the trailer and the way it handled on the highway and would use U-Haul again if the need arises.
JEFFREY SPerhaps have a full tank of gas vs. 1/2 full to minimize trip stop (much less initial stress plus easier to do when returning).
CLINTON VGood , I’m may come back rent again Mach/05/2026 ! Thank uou
ARLENA NLower price back to 54.95$
FILIPS PSuper easy transaction and great experience.
JOANN SNo need for improvement. Doing an excellent job.
RICHARD DNeeded to free up several of the tie-downs (under snow and ice), everything else went well (friendly service, convenience of after-hours drop-off).
Clinton VThis location itself was great, but my experience with U-Haul scheduling and customer service was not. My pickup location was changed multiple times without my permission because there “wasn’t equipment available” even though when I called those locations directly, they said it could work but I had to go through the scheduling line. I had many frustrations, which may lead me to choose a different moving truck next time.
STEVEN BThe photos to take did not work for me great this morning but I was able to bypass some of them. It was very, very cold outside so my hand was freezing when trying to take the photos (which obviously is nothing wrong with UHaul), but it just made it more frustrating that it didn't seem to be working correctly.
Samantha WJust be yourselves. I am always grateful for my time at your location.
RICHARD PFront desk guy was great
AUSTIN BI have rented many U-Haul trucks over the years and they are all about the same, this one had 113K miles on it and had about 2 hours of play in the steering wheel and 2 hours of pull to the right. I get they are different than my F150 but one would think that they would handle a bit better. The truck was clean and engine ran smooth, but the steering was a bit questionable. The folks at Shakopee Mini Storage were great, I was in and out quickly and everyone was very courteous and friendly, especially Tucker.
Stacy LRented 15' truck (DC9313W) - the "check engine" light was on the moment the truck was started. The interior was filthy and sticky and appeared as if someone exploded a soda inside the cab. WORST PART was that the front right bumper was hanging half-off and damaged badly. I did not realize this until returning and taking the return pictures which forced me to call UHaul to ensure this was visible on the "pick up" pictures. Make sure to inspect every inch of the vehicle before accepting. This was my 2nd time renting from this location in 4 weeks and the truck was poor the first time, this was awful. I will NEVER rent from UHaul again and recommend against ever using UHaul again!!!!!
JACK MThe gentleman who helped me unhook was very helpful, as was the young lady at the desk.
DAVID DThe interior was not clean. There were lots of crushed potato chips and peanuts on the floor. It was gross. The windshield was also terribly dirty on the inside and was very difficult to see through. Honestly a very poor experience considering I have used this location previously and been pleased. This was definitely sub-standard. I need to rent a rental truck in 1 week and I am doubting I will use Uhaul again, let alone the same location. Might go with a different rental company altogether. Seriously disappointed.
JACK MKnowledgeable, helpful and friendly staff. I would chose them again.
MARY MSuper friendly staff. Easy and accommodating experience.
BLAKE P2nd time used. Great service, easy access.
ERIC BThe people there were very nice and helpful.
NAKIA SGreat service. Great people.
CHRISTOPHER DGood place
HUGO SKeep doing what you are doing. It was a good rental experience end to end.
AUSTIN RStaff was friendly, U-Haul pick up was quick and easy!
Justin KNothing at all. Thank you!
PATRICK MN/A
William LI rented 15 foot. One wasnt available. Only got 10 foot. Required 2 trips vs 1 trip. Felt as if on purposes to charge more miles.
Laura DPick-up using the U-Haul app on my phone was awesome! Thank you for developing that tool.
JAMES Salways fun and professional to deal with. I will be using them again in the future
CHRISTOPHER SAwsome
LORRIE HThe parking lot is dark. You have to take pictures on the app. Glad I had a flash light because it was already dark out.
IVAN KThe back was full of dirt and dead bugs I needed to sweep out prior to packing my belongings in there when there is clearly a sign hanging up saying $25 if not swept out, so not only did the last renter not clean it nether did the location and if they did they didn’t care. So a bit frustrating when moving is stressful enough.
ASHLEY MFast efficient service. I have rented from this location several times. Always very pleasant
NANINE OI usually go when I need to rent a car when family needs to move the shot at move was yesterday's my mum house to my Grandma house with one trip 5 miles
ISSACK JDoor locked but someone behind counter waited 30 minutes then some one else got helped first Ride and dismissive charged us for parking in wrong place right next to sign that says drop off
LISSEBETH SHave used this location several times. The staff are always very courteous and informative. Equipment is always top notch
PAUL OThe whole process went through smoothly, the service was very friendly.
XAVIER BFast and friendly service! The team has been great to deal with each time I have rented. Thanks!
MATTHEW RN/A
JUAN GCharged us for after hour return We where told when we picked up the trailer the the return operation was open to returns any time We where told we parked it in the wrong place They where very rude and didn’t care about customer service
LISSEBETH SSeamless, Friendly, Fast, Helpful, Polite, Accommodating. Fantastic experience!
WALTER STruck was excellent and clean
BRUCE GNo complaints related to Shakopee Mini Storage. Again another problem with Uhauls website and the way they choose to query feedback. No option to select a drop-off after hours. Since the site was closed, Were the personnel helpful question is not applicable along with other questions.
BRIAN SI rented a truck yep times in one week. I asked for a dolly in the trucks, but there never was a dolly in the trucks both times. It made the moving experiences very difficult without it. Not to mention, I was still charged for the dolly both times.
Kerwin FI felt the Windshield should have been cleaner.
John CIt was closed when I dropped off
JAMES SOnly thing is I haven’t heard back regarding cleaning fee.
Andrew LGreat experience
MICHELLE KGreat lot
ALFONSO MStaff super friendly and family own
JAMEL WGreat as always
RONALD TEverything went fantastic. Kristina and her crew are the best. Thanks so much for all your help. Tom and Gail Denney
THOMAS DWent to location to drop my trailer off well earlier than anticipated. Early afternoon there was no one around except a guy working in the shop. Said he had no idea about the business and to just drop the trailer anywhere and they would take care of it Monday. Hours on line showed they were open at time of drop off and the next day, but they weren’t. I had to return back to the location the following day because after a lot of research on how to return the trailer, I had to be present on scene to do it. Very confusing website and a lot of waste of my time running back and forth to the drop location.
RICHARD F