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Arnold M
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve the return process to make more user friendly.
TODD WTires were in bad shape
DONALD PIt was a self checkout no one was on site
BRIAN HThe only issue I had with this was it wasn’t the original return location I chose and didn’t realize it had changed (no notification). When I got to the original location he wouldn’t take the truck. I then had to drive 5 miles away for a return and was subsequently charged for the additional mileage because it put me over 30 miles! I was so pissed about that. I rent you guys often but overall this was the worst experience I’ve had. After being charged for the change of drop off due to mileage I will look elsewhere for my truck rentals. And I will have more in the future. So business lost for you.
Emily AWe go here often because its always a good experience.
MICHAEL HStaff very friendly and helpful.
GREGORY OThe Shakopee UHaul folks give excellent service, and made the rental experience as easy as possible.
MARY WNothing everything went smoothly the employees was very nice
AARON PGreat facility, very helpful and friendly. I would go out of my way to use this location. It’s top notch.
TIMOTHY NGreat customer service, friendly and helpful
STEPHEN CDwayne was very helpful, efficient and easy to work with. Pricing was clearly explained and billing matched the quoted price. Thanks for a great experience.
JUSTIN RQuick service, trailer was ready and easy to access.
ERIC BBecause we rented a trailer it was not documented on how to drop it off when they were closed. Made me have to call the next day to make sure everything worked out right. Instruction on dropping off a trailer would be helpful.
William EStaff at this location are always helpful and pleasant to work with.
DONALD MStaff very friendly and helpful
DUANE WThis location gave an overall amazing experience from pick up to return. The best U-haul experience I’ve ever had!!!
David TI loved this location the staff was so friendly and helpful Great job on having such wonderful people to help from a stressful move across the county . Thanks very much on your help today Erik
ERIK MKind and professional. Thanks for your service!
Catherine RExcellent, competent service
Kaede Twhen I set up to pickup the trailer, it was to be picked up in Hutchinson, NOT in Shakopee. That added 3hrs extra time to my 8+ hr trip and more gas that was burnt.
NEAL RGreat location. Wonderful staff.
Peter RLove the customer service at Shakopee. This guy is the ultimate. My app didn't work, he helped as always. They are the best!!
Irene PThis was a fantastic location. There were very helpful friendly people located inside the building at the desk. Drop off instructions were very clear. The drop off was a great experience.
Alison LSuper friendly, well organized and very easy process!
RYAN VThis rental site had everything ready to go, with staff that was helpful and answered all questions. A bonus was a dog named Tucker that was an excelllent greeter.
ronALD aThe crew at Shakopee Mini Storage made everything about renting a truck go as smoothly as possible. Staff are friendly and knowledgeable. I would definitely rent from this location again over others in the area because of how good they are.
DANIEL SIncredibly helpful guide and assisted as needed and kind.
LANCE RBest customer service with a rental that I have ever had (and I’m old). Friendly service, owner hooked up everything for me and would not even have me move to the drop off yard - he said his guys would move it. Simply outstanding!
BRADLEY Wthe gas tank was not full and between the lines. it is difficult to fill up to the exact the same level without overfilling it. Even though I put an extra 2 gallons (12 gallons for 76 miles just to be safe), I was still charged for 2.70 gallons extra ($4.50) - interestingly, how the 2.70 gallons was calculated as there are no detailed lines on the fuel gauge? Anyway - I was refunded the money, but that caused an extra phone call and being on hold....
YOSYF SI like the dog.
RICHARD OService was great, staff was very friendly and helpful. Decent prices.
JOHN TThey're closed most of the weekend so I had to drop off the vehicle myself. Didn't know they would be closed. The signage was helpful and useful though.
COLE PQuick and easy.
William VFriendly and helpful reception and service
HAROLD SChristine quoted me $20 a day for the extra days… the bill states it is $40. Just curious? Other wise she was very accommodating!
sue sAlways professional and plenty of trucks to rent. Make sure to inspect the truck and equipment before you leave the lot, send your photos on their easy-to-use site and MAKE SURE THE DOOR IT LATCHED SECURE!!! Some bumps in the road can jar a door open - thankfully our truck was not filled, yet. Close call.
JONATHAN EPeople where very pleasant, upbeat and helpful. Timely in answering my phone question. Simple and smooth process from registration, hook up of the trailer and return.
SHELDON AGreat service. family is wonderful to deal with. take care of all my needs.
BRET BThey were awesome!
DUSTIN BThe Shakopee location has excellent customer service, as they were very helpful, prompt and courteous.
Todd MExperience could not be improved on. Pick up and return went very well.
STEVEN DSecond time renting from this location and the items were not in the truck - this time furniture pads and furniture dolly were not in the truck. Marked during check out they were not available and yet was still charged for them.
MICHAEL RMy experience at this location was awesome. Shoutout to the team there
DIEGO EGreat job.
George NThis team is always friendly and helpful.
JOHN RBest location I have rented from.
BRIAN ISuper friendly and helpful. Great people there.
PETER KThe cargo van that I was provided was not clean at time of pickup.
BRIAN KRented a 20' box truck twice within a week. The first one had a loose dolly in the back that slammed around inside the box all the way to the site. I was also charged a predatory fee because I underestimated the amount of fuel to put into the tank after use. How would I know? You don't provide the fuel consumption rate anywhere. Both times I rented a $15 insurance fee was added on without my consent.
RICHARD OEasy return. Thank you
TED KIt was all great! No reccomendations at all.
Carrie G