Wonderful service!
Mike J
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to rent and incredibly nice staff!!
Corey CGreat people, great service, very clean. Top notch
Arthur GThe staff was friendly and explained everything really well.
Shawna SService was great.People were very nice and helpful.I would definitely go here again
Chaz JNice staff, good pricing, wide selection of products
Nicholas LLocation was great considering I was advise of a change to pick up from this location less than 24hrs before pick up date.
Jeff MSee above
anne hI know the space is limited but it would great to have more parking space, not a deal breaker though.
Xavier BVery friendly staff, had all the equipment I needed in a convenient location.
Richard DThe owners of this location are very helpful and nice people. Great customer service.
Mark GALL AROUND EXCELLENT!! THANK YOU!!
Diane FGood service
ADEOYE OGreat experience!
Robert HNo one was there at drop off and had no cellphone service. To do it on line.
Josh WIt would be nice if the add-ons like the furniture blankets could be counted on when adding them to the order. At a different location, I didn't get a furniture dolly. U-Haul needs to do better if they are going to have add ons for online orders. Maybe they should be for same day only.
Juliana HThe most fluent checkout/check-in processes ever, probably. Couldn't of imagined anything more easy-access and fluent! Clean, new vehicles. Cargo van was one of my best life choices ever. Thanks Shakopee Uhaul. The entire journey was seemless and, also, I have to thank the folks behind the scenes at the Uhaul nationwide 1800.
Michele KMaintain assets
Susan RTrailer is perfect for hauling me etrike. Will use it again if needed. Good price.
Thomas DGreat place to rent a U-Haul!
Gy WOnly comment is make location to return more visible from road.
Keith RAlways reliable and helpful. Never had an issue here.
CHRISTINE BIt would be really helpful if the trailers had front jacks for when they are off the hitch.
Scott GMy only concern was that I was told the tank was full and it was only 3/4 full. I used the “Fuel Used” function on the truck to track the amount of fuel I used. It said 6.5 Gallons. It took 13.3 gallons to fill before I returned. This was $30 more in fuel. My fault - I should have gone back inside before I left the lot to correct the discrepancy. Overall this facility is still my favorite U -Haul so I will be back—I’ll just be more diligent about checking things before I leave.
ERIC CExcellent customer service. Very friendly, helpful and kind!!
Patrick PVery professional, kind and friendly staff!
Doris DAlways easy to work with. Thank you!
Scott SClean, courteous and on-time.... nothing more I could ask for!!
Rick DI have rented from the Shakopee Mini Storage on several occasions, car haulers, motorcycle trailers, utility trailers, etc. The pick up process is quick, and timely, and the staff is always in a good mode. They have become my primary source for trailer rental needs.
Jeremy SEXCELLENT customer service!! Wonderfully clean equipment! Friendly, helpful, accommodating, knowledgeable, responsive, respectful service! A pleasure to do business with!! 5 PLUS stars!! Thank you!
Mike FThe Girl That Helped Me Very Helpful And Very Nice She Went above And Beyond
Peter HLocation office closed during daytime, weekday. One employee was at the location. Did tell us where to move trailer and he took off the hitch. Did not ask for rental contract. Saw in APP to put contract in drop box. Returned a second time to do so. Sign informed they were closed for Easter. No phone or online notification. I did return a day early, so they didn't expect me.
Lorelei RFast friendly service.
MARK LEveryone was efficient, friendly, and helpful. Thanks!
anne hVery friendly and considerate. Pleasant experience all around.
KEVIN ZGreat overall experience!!
CHAD PTrailer has 10” of heavy wet snow on it. I had no shovel or broom with me to clean it off. It didn’t move on my way to pick up my vehicle and I had to use my feet to clean it off so I could load my vehicle. So wet feet for my road trip. The tires didn’t look the best and I ended up having both tires on the drivers side blow out after 4 hours of travel. This led to 2.5 hrs on the side of a busy interstate waiting for roadside assistance. I filled out all the info on the app with pictures showing both drivers side tires flat. Pomp’s tire showed up stating they were only told I had 1 flat tire. So he had to run back to the shop for a second tire. Then, after completing my request on the U-Haul app, I received a text from Rachelle, who is obviously AI and doesn’t answer any of my questions or respond. What a great feeling. Last time using U-Haul trailers.
Kyle RIt was confusing where to drop off the trailer and there was no room to park the trailer
WALTER MWas after hours
Peter DEverything was great! But I don't understand why they charged $8 extra for gas, even though I feel the gas to where should be!
Roberto CI want compensation for the way Uhaul computer and associates treated me. After I was finished moving half beat to death the uhaul truck raped me for 130$ in fuel. Screw u haul. Uhaul owes mev1 Million dollars or I sue and go public with these aligations. Pay me off or go eat a bag of dicks. 😆😂🤣. I'm kidding I kid I kid. Except the abuse directly from
Christopher JIt was very dirty inside and smelled of oil and gas. We had to mop it out
Kurt K