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Ricky P
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Transitioning me from an in person check out to an online experience without fore knowledge was not a pleasant experience. Being told that I would need significant contacts to prove my identity caused serious distress that made the whole process more difficult. I never once spoke to a person at uhaul and the whole experience was demoralizing and dehumanizing.
Bailey VThey were absolutely terrific and I would highly recommend them to anyone. They provided a great experience and phenomenal customer service.
MITCHELL BFlawless from 1st contact to vehicle return. Would definitely recommend U Haul and certainly will be a customer for life.
WESLEY RTruck had a death wabble. AC broken and a leak smelt like oil
Matthew HEveryone was very friendly and easy to work with.
MARK LVery racial profiling, as a brown skin definitely not recommended.
BANGALY CPeople were very nice
RONALD Bit was very easy to turn in equipment
JOHN LThe store was great, trailer was great. What's not great is the uhaul online system. I wanted a trailer from a place 10mins from me.... Not 30. The online system just switched my reservation.... No confirmation call. I checked with the close shop and they had trailers available. Your nationwide system needs a revamp. Badly. 2nd time now with your online system.
Nicholas CWhen we got to our original pick up location they did not have the confirmed trailer we ordered nor did they notify us. The corporate Hiawatha location in MN was the worst and they did not care at all. We had to drive another hour to SHAKOPEE and they were absolutely the best. Cannot rely on the ordering process going through corporate UHaul and was very upsetting since getting the trailer was essential. Would drive one and a half hours to SHAKOPEE because they were that great.
KRISTEN SThis is s GREAT location to rent from. I've been there multiple times and have always had awesome, friendly service
STEPHEN MDuane and everyone there were very nice and helpful. The second time in they treated me by name and knew where I was going and what I needed Great experience
CLELLAND GSmooth process start to finish. 5'x8' trailer worked flawless for moving kids to college. Shakopee Mini Storage was great to work with! Will rent from them again
BRYCE GKristina was very helpful and friendly. Made us feel at ease during a challenging time.
DARCI IWe have rented at this location a few times, and we will continue to rent from here. Efficient, helpful, and the online process was straightforward.
SCOTT Gleg room
Donald WI was picking up a truck on a Saturday. I called and asked if we could have a later pick up time. They assured me that it would not be an issue, but they were closing at 10:30 am. Once I arrived, I was great warmly with smiles and a pleasant greeting. Since I used the U Haul app, the process went very quickly. I was walked out to the truck and it was explained how to return the truck during after hours. It was a great rental. everything went very smooth.
JEFFREY SGreat to work with!
PHILLIP NThe office was closed so had to do self drop off the process of taking all the pictures was a little tedious since it took a long time to upload. Also we paid for 24 blankets but only used 12. How will we be reimbursed for that?
Joan SOur truck had multiple spills that we needed to clean in order to move our items.
Gretchen KVery friendly location. Selected them on recommendation from a friend who said they went above and beyond. They had the equipment I needed and were very easy to work with. Their official greeter was a very kind gentleman and he made my day much less stressful.
RAYMOND DImprove the return process to make more user friendly.
TODD WTires were in bad shape
DONALD PIt was a self checkout no one was on site
BRIAN HThe only issue I had with this was it wasn’t the original return location I chose and didn’t realize it had changed (no notification). When I got to the original location he wouldn’t take the truck. I then had to drive 5 miles away for a return and was subsequently charged for the additional mileage because it put me over 30 miles! I was so pissed about that. I rent you guys often but overall this was the worst experience I’ve had. After being charged for the change of drop off due to mileage I will look elsewhere for my truck rentals. And I will have more in the future. So business lost for you.
Emily AWe go here often because its always a good experience.
MICHAEL HStaff very friendly and helpful.
GREGORY OThe Shakopee UHaul folks give excellent service, and made the rental experience as easy as possible.
MARY WNothing everything went smoothly the employees was very nice
AARON PGreat facility, very helpful and friendly. I would go out of my way to use this location. It’s top notch.
TIMOTHY NGreat customer service, friendly and helpful
STEPHEN CDwayne was very helpful, efficient and easy to work with. Pricing was clearly explained and billing matched the quoted price. Thanks for a great experience.
JUSTIN RQuick service, trailer was ready and easy to access.
ERIC BBecause we rented a trailer it was not documented on how to drop it off when they were closed. Made me have to call the next day to make sure everything worked out right. Instruction on dropping off a trailer would be helpful.
William EStaff at this location are always helpful and pleasant to work with.
DONALD MStaff very friendly and helpful
DUANE WThis location gave an overall amazing experience from pick up to return. The best U-haul experience I’ve ever had!!!
David TI loved this location the staff was so friendly and helpful Great job on having such wonderful people to help from a stressful move across the county . Thanks very much on your help today Erik
ERIK MKind and professional. Thanks for your service!
Catherine RExcellent, competent service
Kaede Twhen I set up to pickup the trailer, it was to be picked up in Hutchinson, NOT in Shakopee. That added 3hrs extra time to my 8+ hr trip and more gas that was burnt.
NEAL RGreat location. Wonderful staff.
Peter RLove the customer service at Shakopee. This guy is the ultimate. My app didn't work, he helped as always. They are the best!!
Irene PThis was a fantastic location. There were very helpful friendly people located inside the building at the desk. Drop off instructions were very clear. The drop off was a great experience.
Alison LSuper friendly, well organized and very easy process!
RYAN VThis rental site had everything ready to go, with staff that was helpful and answered all questions. A bonus was a dog named Tucker that was an excelllent greeter.
ronALD aThe crew at Shakopee Mini Storage made everything about renting a truck go as smoothly as possible. Staff are friendly and knowledgeable. I would definitely rent from this location again over others in the area because of how good they are.
DANIEL SIncredibly helpful guide and assisted as needed and kind.
LANCE RBest customer service with a rental that I have ever had (and I’m old). Friendly service, owner hooked up everything for me and would not even have me move to the drop off yard - he said his guys would move it. Simply outstanding!
BRADLEY Wthe gas tank was not full and between the lines. it is difficult to fill up to the exact the same level without overfilling it. Even though I put an extra 2 gallons (12 gallons for 76 miles just to be safe), I was still charged for 2.70 gallons extra ($4.50) - interestingly, how the 2.70 gallons was calculated as there are no detailed lines on the fuel gauge? Anyway - I was refunded the money, but that caused an extra phone call and being on hold....
YOSYF SI like the dog.
RICHARD O